Where to change your UniFi username

You change your UniFi username in the UniFi Network process or web interface, not in your router settings or through your internet service provider. The username is the account you use to log in to UniFi's cloud services and manage your network remotely — it is separate from your WiFi network name.

The exact steps depend on whether you use the UniFi Dream Machine (which runs the controller software built-in), a separate UniFi controller on a computer, or the UniFi Network cloud service. All three paths lead to the same account settings page, but the navigation differs slightly. You will need your current password to confirm any username change for security reasons.

Key Takeaways

  • Your UniFi username is the account you log in with, not your WiFi network name, and you change it in the UniFi Network process or web interface.
  • Dream Machine users access account settings directly from the app; controller software users log in to the web interface at the controller's IP address.
  • You will need your current password to confirm the username change for security reasons.
  • After you change your username, you must log out and log back in with the new username on all devices that access UniFi.

Changing your username on UniFi Dream Machine

Open the UniFi Network app on your phone or tablet and log in with your current credentials. Tap the menu icon (three horizontal lines) in the bottom right corner, then select Account.

On the Account page, look for Username and tap the field to edit it. Enter your new username, then tap Save or Confirm. The app will ask you to re-enter your password to verify the change. After you confirm, the change takes effect when ready and you will be logged out of the app.

Changing your username in the UniFi controller web interface

Open a web browser and go to the IP address of your UniFi controller — typically 192.168.1.1:8443 or unifi.local:8443, depending on your network setup. Log in with your current username and password.

Click the gear icon (Settings) in the bottom left corner. Select Account from the menu. Find the Username field, clear it, and type your new username. Click Save or explore. You will be asked to confirm your password. After confirmation, you will be logged out automatically and must log back in with your new username.

Changing your username in UniFi Cloud

If you use UniFi's cloud-hosted controller (accessed through the UniFi Network app or at unifi.ui.com), log in and tap or click the menu icon. Select Account or My Account.

Find the Username field and tap or click to edit it. Enter your new username and save the change. You will need to enter your password to confirm. Once saved, log out of all devices and log back in with your new username. The change takes effect when ready across all your UniFi sites and networks.

What happens after you change your username

Your old username stops working when ready. Any device currently logged in to UniFi will remain connected to your network, but you will not be able to access the UniFi app or web interface on that device until you log out and log back in with your new username.

If you manage multiple UniFi sites or networks from one account, the username change applies to all of them at once. You do not need to change it separately for each site. Your WiFi network name and password remain unchanged — only your account login credentials are affected.

If you cannot remember your current username

If you have forgotten your username but still have access to the UniFi interface, look at the top right corner of the web interface or app — your current username is usually displayed there. If you have lost access entirely, you will need to reset your account through the UniFi login page by selecting Forgot Password or Forgot Username.

UniFi will send a recovery link to the email address associated with your account. Follow the link to reset your password or recover your username. Once you regain access, you can then change your username using the steps above.

Common reasons the change does not work

The most common issue is that you are trying to change the username in the wrong place — for example, changing your WiFi network name instead of your UniFi account username. These are two different things. Your WiFi name is changed in the UniFi app under Networks or WiFi, not under Account settings.

Another reason is that the new username you chose is already in use by another UniFi account. UniFi usernames must be unique across the entire service. If you get an error saying the username is taken, try a different one. Some special characters are also not allowed — stick to letters, numbers, hyphens, and underscores.

Frequently Asked Questions

Do I need to change my WiFi password when I change my UniFi username?

No. Your UniFi account username and your WiFi password are separate. Changing your account username does not affect the WiFi network name or password that your devices use to connect to the internet. Devices already connected to your WiFi will stay connected.

Will changing my username log me out of the UniFi app on my phone?

Yes. After you change your username, you will be logged out of the app on all devices. You must open the app and log back in using your new username. This is a security measure to prevent unauthorized access.

Can I change my username back to what it was before?

Yes, you can change your username as many times as you want, as long as the new username is not already in use. Follow the same steps to change it back. There is no limit on how often you can make changes.

What if I have a UniFi account but no controller or Dream Machine yet?

You can still change your username through the UniFi Network app or by logging in at unifi.ui.com. Go to Account settings and follow the same steps. The change will take effect the next time you log in.