Change your SBI username through the official SBI website or mobile app

You can change your State Bank of India (SBI) username by logging into your SBI online banking account and visiting the profile or security settings section. The exact steps depend on whether you use the SBI website or the SBI mobile app, but both routes take you to the same username change function. The process takes about five minutes and does not require you to visit a branch or call customer service.

Your username is different from your password. It is the text you type into the login field when you first access SBI online banking. Changing it does not affect your account balance, linked cards, or any other banking functions — it only changes what you type to sign in.

Key Takeaways

  • Log into your SBI online banking account on the website or app, then look for profile settings or security options to find the username change feature.
  • Your new username must be between 4 and 20 characters, contain only letters and numbers, and cannot be the same as your old username.
  • You will need to enter your current username and password to confirm the change before it takes effect.
  • After you change your username, use the new one the next time you log in — the old username will no longer work.

Steps to change your username on the SBI website

Go to the SBI website at www.onlinesbi.sbi and log in with your current username and password. Once you are logged in, look for a menu or link labeled "Profile" or "Settings" — this is usually in the top right corner of the page or in a dropdown menu under your name.

Click on "Profile" or "Settings," then look for an option that says "Change Username," "Update Username," or "Security Settings." Click that option. You will see a form that asks for your current username. Type it in, then enter your new username in the next field. Make sure your new username is between 4 and 20 characters long and contains only letters and numbers — no spaces, symbols, or special characters.

After you enter your new username, the system will ask you to enter your password to confirm the change. Type your password and click "Submit" or "Confirm." You will see a message saying the change was successful. From that point on, use your new username when you log in.

Steps to change your username on the SBI mobile app

Open the SBI mobile app and log in with your current username and password. Once you are logged in, tap the menu icon (usually three horizontal lines) in the top left or bottom right corner of the screen, depending on which version of the app you have.

Look for an option labeled "Profile," "My Profile," "Settings," or "Account Settings" and tap it. Scroll down until you find "Change Username" or "Update Username." Tap that option. You will see a form asking for your current username — type it in. Then enter your new username in the next field, making sure it is between 4 and 20 characters and contains only letters and numbers.

The app will then ask you to enter your password to confirm the change. Type your password and tap "Submit" or "Confirm." You will see a confirmation message. The next time you log in, use your new username instead of the old one.

Rules for choosing a new SBI username

SBI usernames must follow specific rules. Your new username must be between 4 and 20 characters long. It can contain only letters (A through Z, both uppercase and lowercase) and numbers (0 through 9). It cannot contain spaces, hyphens, underscores, periods, or any special characters like @, #, or $.

Your new username cannot be the same as your current username, and it cannot be a username you have used before on the same account. SBI does not allow you to reuse old usernames even if you changed away from them months or years ago. Choose something you can remember but that is not obvious to someone who knows you — avoid birthdates, names of family members, or common words.

What happens if you forget your new username

If you change your username and then forget it, you can recover it through the SBI login page. On the login screen, look for a link that says "Forgot Username?" or "Username Help." Click it and follow the prompts. SBI will ask you to enter your account number or registered mobile number and answer security questions you set up when you opened your account.

After you answer the questions correctly, SBI will display your username on the screen or send it to your registered email address or mobile number. Write it down somewhere safe so you do not lose it again. If you cannot answer the security questions, you will need to visit an SBI branch with your ID and account details to recover your username.

Troubleshooting common problems

If you see an error message saying your new username is not allowed, check that it is between 4 and 20 characters and contains only letters and numbers. If the message says the username is already taken, that means someone else has that username — choose a different one. If the system says you cannot use that username because you used it before, pick a username you have never used on your SBI account.

If you enter your password and the change does not go through, make sure you are typing your password correctly — it is case-sensitive, meaning capital letters and lowercase letters are different. If you are still having trouble, log out completely and log back in, then try the process again. If the problem continues, visit your nearest SBI branch or call the SBI customer service number on the back of your debit card.

Frequently Asked Questions

Can I change my username more than once?

Yes, you can change your username as many times as you want. However, you cannot change it back to a username you have used before on the same account. Wait at least a few hours between changes to avoid system errors.

Will changing my username affect my password or security?

No. Your password stays the same when you change your username. If you want to change your password at the same time, you can do that separately in the security settings section. Changing your username does not make your account less find.

What if I cannot log in after changing my username?

Make sure you are typing your new username correctly — usernames are case-sensitive. If you are still locked out, use the "Forgot Username?" link on the login page to recover it, or visit an SBI branch with your ID and account number.

Does my username have to match my name?

No. Your SBI username can be anything you choose, as long as it follows the rules — 4 to 20 characters, letters and numbers only. It does not have to be your real name or any part of it.