Change your Cricket Wireless username in the My Cricket app or online account

You can change your Cricket Wireless username through the My Cricket mobile app or by logging into your account on Cricket's website. The process takes about five minutes and does not affect your phone service or billing. You will need your current password to make the change.

Cricket Wireless is the prepaid carrier owned by AT&T. Your username is what you use to log in to manage your account, pay your bill, and check your data balance — it is separate from your phone number. If you want to use a different username, you can update it yourself without calling customer service.

Key Takeaways

  • You can change your username through the My Cricket app or at cricketwireless.com by logging into your account.
  • Your new username must be unique and at least 6 characters long, and Cricket will tell you when ready if the one you choose is already taken.
  • Changing your username does not change your phone number, billing address, or any service on your account.
  • You will need to log in again with your new username the next time you open the app or visit the website.

Change your username through the My Cricket app

Open the My Cricket app on your phone and tap the menu icon (three horizontal lines) in the bottom right corner. Tap Account, then scroll down and tap Username. Enter your current password when prompted, then type your new username in the field that appears.

Cricket will show you a message right away if your new username is already taken or does not meet the requirements. Usernames must be at least 6 characters long and can include letters, numbers, and underscores. Once you enter a username that is available, tap Save or Confirm. The change takes effect when ready.

Change your username on the Cricket website

Go to cricketwireless.com and log in with your current username and password. Click your account name or profile icon in the top right corner, then select Account Settings or My Account. Look for a Username or Login Information section.

Click Edit or Change Username next to your current username. Enter your password again to confirm your identity, then type your new username. Cricket will check whether it is available before you submit. Once you confirm the change, you will be logged out and will need to log back in with your new username.

What happens after you change your username

Your new username takes effect when ready on both the app and the website. You do not need to do anything else — your phone service, billing cycle, and payment methods stay exactly the same. Your phone number does not change, and anyone who calls or texts you will not notice any difference.

The next time you open the My Cricket app, you may be logged out. Log back in using your new username and your existing password. If you have the app set to remember your login, you may need to update that setting with your new username.

If your new username is already taken

Cricket will tell you when ready if someone else is already using the username you chose. Try adding a number to the end, using an underscore between words, or picking a different word altogether. For example, if sarah_jones is taken, you could try sarah_jones22 or sarahjones_.

You can test as many usernames as you want before you find one that works. There is no limit to how many times you can try, and testing a username does not lock you out or trigger any security alerts.

Troubleshooting if the change does not go through

If you see an error message or the change does not save, first check that your new username is at least 6 characters long and does not contain spaces or special characters other than underscores. If the username meets those rules but still will not save, try logging out of the app or website completely, closing it, and logging back in before trying again.

If you are still having trouble, clear the app cache on your phone (go to Settings, find the My Cricket app, and tap Clear Cache) or try using a different web browser on your computer. If none of these steps work, you can contact Cricket customer service at 1-855-274-2538 and they can change your username for you over the phone.

Frequently Asked Questions

Can I change my username back to what it was before?

Yes. You can change your username as many times as you want. If you want to go back to your old username and no one else has taken it, you can switch back using the same steps. If someone else has claimed your old username, you will need to choose something different.

Will changing my username affect my billing or payment history?

No. Your billing address, payment methods, and account history remain unchanged. The username is only used to log in to your account online or in the app. Your bill will still be sent to the same address and charged to the same card or bank account.

What if I forget my new username after I change it?

You can recover your username by going to the Cricket login page and clicking Forgot Username? Enter your phone number or email address associated with your account, and Cricket will send you a reminder of your current username. You can then log in and change it again if you want.

Do I need to tell Cricket customer service about my username change?

No. The change is recorded in your account automatically, and customer service can see your new username whenever you call. You do not need to notify them separately or provide any proof of the change.