Avis phone numbers for reservations and support
Avis customer service can be reached at 1-800-331-1212 for reservations, changes to existing bookings, and general questions about rental policies. This number works from the United States and is available seven days a week. Wait times vary by time of day — early morning and late evening typically have shorter queues than midday.
If you are calling about a reservation you already made, have your confirmation number ready. Avis representatives can look up your booking in seconds if you provide it, which speeds up the call. If you are making a new reservation, the agent will ask for your driver's license number, the pickup location, and your travel dates.
For roadside information — a flat tire, lockout, or mechanical issue while you have the car — call the number on your rental agreement or the back of your Avis membership card. That number connects you to a dedicated roadside team rather than the main reservation line, and response times are usually faster.
Key Takeaways
- The main Avis phone number is 1-800-331-1212 for reservations, changes, and questions about rental terms.
- Have your confirmation number ready when you call about an existing reservation to avoid delays.
- Roadside information uses a different number printed on your rental agreement, not the main customer service line.
- International callers can reach Avis through their local country number, which you can find on the Avis website for your region.
When to call versus using the website or app
The Avis website and mobile app let you make reservations, modify pickup or return dates, and add extra drivers without speaking to anyone. For straightforward changes — moving your rental forward by a day or adding a second driver — the app is usually faster than calling. You can complete the change in two minutes instead of waiting on hold.
Call the phone number when you need to discuss options that the website does not show clearly. Examples include switching to a different car class, asking about insurance coverage, negotiating a rate, or understanding what happens if you return the car late. A representative can also explain the difference between Avis's own insurance and what your credit card or personal auto policy covers, which matters before you decline their coverage.
Avis locations with direct phone lines
Some Avis rental locations have their own phone numbers, separate from the main customer service line. These are useful if you are already at the airport or rental location and need to speak to someone on-site — for example, if you arrive and the car you reserved is not available, or you have a question about the condition of the vehicle before you drive off the lot.
To find the phone number for a specific Avis location, search "Avis [your city]" or visit the Avis website and use their location finder. Enter your city or airport code, and the results will show the address and phone number for each branch. Airport locations often have separate numbers from off-airport branches in the same city.
What to have ready before you call
Gather these details before dialing to keep your call short. If you are modifying an existing reservation, have your confirmation number (a six-character code from your email or booking confirmation). If you are making a new reservation, have your driver's license number, the dates you need the car, and the pickup and return locations.
If you are calling about a problem with a past rental — damage charges, unexpected fees, or a billing issue — have your rental agreement number and the dates of the rental. Avis can pull up the details faster if you provide the agreement number than if you only give them your name and the approximate date.
International and toll-free alternatives
If you are calling from outside the United States, the 1-800 number will not work. Visit the Avis website for your country — Avis.com for the US, Avis.co.uk for the UK, Avis.ca for Canada, and so on — and look for the customer service phone number listed for that region. International numbers vary widely by country and are usually listed at the bottom of the website or in a "Contact Us" section.
Some credit card companies and travel insurance providers offer concierge services that can contact Avis on your behalf. If you booked the rental through a travel agent, hotel, or airline, that organization may also have a direct line to Avis for their customers. Check your booking confirmation to see if an alternative contact number is listed.
Avis phone support for membership and loyalty programs
If you are an Avis Preferred member or part of their rewards program, your membership card or account page may list a dedicated phone number for members. Member lines sometimes have shorter wait times than the general customer service number. Log into your Avis account online or check your membership card to see if a member-only number is provided.
Members can also use the Avis app to contact support through a chat feature, which avoids phone queues entirely. The app shows your membership status and any available discounts or upgrades before you book, so you can confirm your benefits before calling if you have questions about what you are may have access to to.
What to expect during your call
When you reach an Avis representative, they will ask for your name and either your confirmation number or driver's license number. The call typically takes five to fifteen minutes depending on what you need. If you are making a new reservation, the agent will confirm the car class, the daily rate, any discounts you may have access to for, and the total cost before finalizing the booking.
If you are calling about a problem — a damaged car, a billing dispute, or a service issue — the representative may need to transfer you to a different department. Transfers add time to your call, but they route you to someone with authority to resolve the specific issue. Ask the first representative what information the next person will need so you do not have to repeat yourself.
Frequently Asked Questions
Is there a charge for calling Avis customer service?
No. The 1-800-331-1212 number is toll-free from anywhere in the United States. If you are calling from a cell phone, the call counts against your plan's minutes, but there is no separate charge from Avis. International numbers may incur long-distance charges depending on your phone plan.
How long is the wait time when I call Avis?
Wait times vary. Early morning (before 8 a.m.) and late evening (after 6 p.m.) typically have shorter queues. Midday and weekend afternoons are busier. During peak travel seasons — summer and holidays — expect longer waits across all times of day. The app or website are faster for straightforward changes.
Can I cancel my Avis reservation by phone?
Yes. Call 1-800-331-1212 and provide your confirmation number. Cancellation policies depend on the rate you booked — some rates are fully refundable up to 24 hours before pickup, while others charge a fee. The representative will explain your specific cancellation terms before processing the cancellation.
What if I need to speak to someone about insurance or damage to the rental car?
Call the main number and tell the representative your issue involves insurance or damage. They will transfer you to the appropriate department. Have your rental agreement number and photos of any damage ready. If the damage happened during your rental, also note the date, time, and location where it occurred.
Does Avis have a Spanish-language phone line?
The main customer service line can connect you with a Spanish-speaking representative, though you may wait longer. When you call 1-800-331-1212, ask the automated system or the first representative for a Spanish-speaking agent. Some Avis locations in areas with large Spanish-speaking populations may have dedicated Spanish-language lines — check the location finder on the Avis website.