Hertz customer service phone number and when to use it
Hertz's main customer service line is 1-800-654-3131. This number handles reservations, changes to existing bookings, roadside information, and general questions about your rental. The line operates during business hours, typically 7 a.m. to 11 p.m. Eastern time, seven days a week, though hours can vary by season.
Call this number if you need to make a new reservation, modify a pickup or return date, add or remove drivers, change your vehicle class, or ask about rates and promotions. You can also call to report damage, discuss your bill after returning a car, or get help with your Hertz Gold Plus Rewards account.
If you are already on the road and your rental car breaks down or you have a roadside emergency, Hertz roadside information is available 24/7 at the same number. When you call, have your reservation number and rental agreement ready — the agent will need both to locate your account quickly.
Key Takeaways
- Hertz's main phone line is 1-800-654-3131 and handles reservations, changes, and roadside help during business hours.
- Roadside information through the same number is available 24/7 if your rental car breaks down or you need emergency help on the road.
- Have your reservation number and rental agreement handy before calling so the agent can find your booking in seconds.
- For issues at a specific Hertz location, you can also call that branch directly — the number appears on your rental agreement and confirmation email.
- If you cannot reach the main line, the Hertz website has a live chat option and an email contact form for non-urgent questions.
Calling a specific Hertz location instead of the main line
If you are at a Hertz counter or returning a car to a specific location, calling that branch directly is often faster than the main line. Your rental agreement and confirmation email both list the phone number for your pickup location. This number connects you to the exact counter where your car is or will be, so staff can help with when ready issues like late returns, damage questions, or lost keys.
Local branch numbers are also useful if you are returning a car early and want to confirm the refund process, or if you need to speak with the manager about a billing dispute. The branch staff can sometimes resolve issues on the spot without routing you through the national system.
What to do if you cannot reach Hertz by phone
If the main line is busy or you prefer not to wait on hold, Hertz offers other ways to reach customer service. The Hertz website has a live chat feature during business hours — log in to your account or start a chat from the homepage. This option often has shorter wait times than the phone line and creates a written record of your conversation.
You can also submit a message through the Hertz website contact form, though responses typically take 24 to 48 hours. For urgent roadside issues, always call the main number rather than using email or chat, since a phone agent can dispatch help when ready.
Hertz Gold Plus Rewards member support
If you are a Hertz Gold Plus Rewards member, you have access to a dedicated phone line: 1-800-654-2200. This line is reserved for members and typically has shorter wait times than the general customer service number. Gold members also get priority roadside information and can skip the counter line at many locations.
When you call the Gold line, have your membership number ready. This number is on your membership card and in your account on the Hertz website. Gold members can also manage reservations and roadside requests through the Hertz mobile app, which may be faster than calling during peak hours.
International Hertz rentals and phone support
If you are renting a Hertz car outside the United States, the 1-800 number will not work from abroad. Instead, look for the Hertz phone number for the specific country where you are renting — this information appears on your international confirmation email and on the Hertz website's country-specific pages. Most countries have a local Hertz customer service line that handles rentals and roadside help.
Before you travel, save the local Hertz number for your destination in your phone contacts. You can also contact Hertz through the main website before your trip to get the correct number and confirm your reservation details.
Preparing for your call to Hertz
Before you dial, gather the information Hertz will ask for. Have your reservation number (found in your confirmation email), your rental agreement number (if you have already picked up the car), your driver's license, and the phone number associated with your booking. If you are calling about a specific issue — damage, a billing question, or a roadside problem — have the details ready so you can explain the situation clearly.
Call during off-peak hours if possible. Early morning (before 9 a.m.) and late evening (after 7 p.m.) typically have shorter hold times than midday. If you are calling from a rental car with a roadside issue, stay on the line with the agent until help arrives — do not hang up and call back, as you may reach a different agent who will not have your information.
Frequently Asked Questions
Is there a Hertz phone number for roadside emergencies?
Yes, call 1-800-654-3131 for roadside information 24/7. This is the same number as general customer service, but roadside calls are routed to a dedicated team. Have your reservation number and location ready when you call.
Can I make a reservation by phone instead of online?
Yes, call 1-800-654-3131 to book a car by phone. An agent can discuss your needs, compare vehicle options, and explain any current promotions. Phone reservations take longer than booking online, so allow extra time if you need a car soon.
What if I need to cancel my Hertz reservation?
Call 1-800-654-3131 to cancel. Have your reservation number ready. Cancellation policies vary by rate type — some rates are fully refundable, while others have fees. The agent will explain your specific cancellation terms before processing the cancellation.
Does Hertz have a number for billing disputes?
Yes, call 1-800-654-3131 and ask to speak with a billing specialist. Have your rental agreement and the charges you are questioning ready. If you cannot reach someone by phone, you can also dispute charges through your credit card company.
What is the best time to call Hertz to avoid long hold times?
Early morning (7 a.m. to 9 a.m. Eastern) and late evening (after 7 p.m. Eastern) typically have shorter waits. Avoid calling during lunch hours (11 a.m. to 2 p.m.) and late afternoon (4 p.m. to 6 p.m.), when call volume is highest.