The Hertz President's Circle phone number is 1-800-654-2200, extension 1 for loyalty members

Hertz President's Circle is the company's loyalty program for frequent renters. Members call the main Hertz reservations line and press extension 1 to reach the dedicated President's Circle desk, which typically has shorter wait times than the general line. This number works for booking, modifying reservations, asking about points, and handling account issues.

The line is staffed during Hertz's standard business hours, which vary by location but generally run 7 a.m. to 11 p.m. Eastern time, seven days a week. Wait times are usually shorter during off-peak hours — early morning, late evening, or weekday afternoons tend to move faster than lunch hours or Friday afternoons.

Key Takeaways

  • Call 1-800-654-2200 and press extension 1 to reach President's Circle members-only support.
  • Have your membership number or driver's license ready when you call, as the agent will need it to pull up your account.
  • The line handles reservations, changes, point questions, and account problems — you do not need to call a separate number for each type of issue.
  • Wait times are typically shorter than the general Hertz line, and calling during off-peak hours (early morning or weekday afternoons) usually means less time on hold.

What information you need before calling

Have your Hertz President's Circle membership number ready. If you do not have it memorized, you can find it on your membership card, in your email confirmation from when you joined, or in the Hertz mobile app under your account settings. If you cannot locate it, the agent can look up your account using your driver's license number and date of birth instead.

If you are calling about a specific reservation, have the confirmation number handy. For questions about points or rewards, knowing your current membership tier (Silver, Gold, or Platinum) helps the agent answer faster, though they can pull this up from your account as well.

What the President's Circle line can handle

The dedicated line handles the full range of member services: making new reservations, modifying or canceling existing ones, asking about point balances and redemption options, reporting problems with a rental, and addressing billing or account questions. You do not need to call multiple numbers or be transferred between departments for different issues.

If you need roadside information during an active rental — a breakdown, lockout, or accident — that goes through a different number, which Hertz provides on your rental agreement and in the mobile app. The President's Circle line is for pre-rental and account matters, not emergency roadside help.

When to use the phone line versus other options

Calling works best if you need to discuss something complex, negotiate a rate, or have a problem that requires back-and-forth conversation. For straightforward tasks like checking your point balance or viewing past reservations, the Hertz mobile app or website is usually faster — no hold time, and you get an when ready answer.

If you are trying to reach someone about a billing dispute or a problem with a past rental, the phone line is more reliable than email, because you can confirm the issue is documented in real time. Email support for President's Circle members exists but typically takes 24 to 48 hours for a response.

Membership tiers and what they include

Hertz President's Circle has three tiers: Silver (entry level), Gold (mid-tier), and Platinum (highest). All members get access to the dedicated phone line, but Platinum members sometimes get priority in the queue. The tier you belong to depends on how many rental days you accumulate in a calendar year — the company publishes the thresholds on its website.

Points earned on rentals can be redeemed for free rental days, upgrades, or other rewards. The agent on the President's Circle line can explain your current point balance, show you what rewards are available at your tier, and help you redeem points over the phone if you prefer not to do it through the app.

Common reasons members call and what to expect

The most frequent calls are to book a rental at a member rate, modify a reservation (changing dates, location, or car class), or ask about point redemption. These calls usually take 5 to 15 minutes. If you are calling about a problem with a past rental — damage charges, unexpected fees, or a service complaint — the agent will document your concern and may escalate it to a manager, which can add time to the call.

If you are calling to dispute a charge or report a billing error, the agent can often resolve it on the spot or tell you exactly what happens next. For damage claims or insurance-related questions, you may be transferred to a specialist, but the President's Circle line will make that transfer rather than asking you to call a separate number.

Frequently Asked Questions

Is there a President's Circle email address I can use instead of calling?

Hertz does not publish a dedicated President's Circle email address. You can contact general customer service through the website contact form, but it routes to the same queue as phone calls and typically takes longer. Calling the dedicated line is faster for urgent matters.

What if I am calling from outside the United States?

The 1-800 number only works from within the U.S. If you are calling internationally, visit Hertz.com and use the "Contact Us" page to find the phone number for your country. International lines connect to local Hertz offices and may not have a dedicated President's Circle extension.

Can I reach President's Circle through the Hertz mobile app?

The app has a "Contact Us" button that can connect you to customer service, but it does not may provide you will reach the President's Circle line. Calling 1-800-654-2200 extension 1 directly is the most reliable way to reach a member-focused agent.

What happens if I call and my membership has lapsed?

If your membership expired because you did not meet the annual rental threshold, the agent can still help you, but you will be routed to the general line instead of the President's Circle desk. You can rejoin at any time, and the agent can explain what it takes to reach each tier.

How long is the wait time usually?

Wait times vary by day and time of day. Weekday mornings and late evenings typically have waits under 10 minutes. Friday afternoons and holiday periods can run 20 to 30 minutes. Calling during off-peak hours is the best way to minimize hold time.