Sun Country Airlines customer service phone number

Sun Country Airlines' main customer service line is 1-800-359-5786. This number handles reservations, changes to existing bookings, baggage questions, and general customer support. The line is available seven days a week, though wait times vary by time of day and season.

When you call, have your confirmation number ready if you're calling about a specific reservation. Sun Country's automated system will route you to the right department based on what you need — reservations, changes, cancellations, or baggage. If you're calling about a flight that's already departed or arriving soon, the wait time may be longer during peak travel hours.

Sun Country also operates a separate line for group bookings and corporate travel: 1-855-359-5786. This number is for parties of 10 or more passengers or for businesses arranging travel for employees.

Key Takeaways

  • The main customer service number is 1-800-359-5786, available seven days a week for reservations, changes, and baggage questions.
  • Have your confirmation number ready when you call about an existing reservation to speed up the process.
  • For group bookings of 10 or more passengers, call 1-855-359-5786 instead of the main line.
  • Wait times are typically shorter during off-peak hours and weekday mornings rather than evenings or weekends.

What to expect when you call

Sun Country's automated system asks you to select your reason for calling before connecting you to an agent. The options include new reservations, changes to existing bookings, cancellations, baggage services, and general questions. Selecting the right category helps route your call faster.

If you're calling about a reservation, the system may ask for your confirmation number or phone number associated with the booking. This information helps agents pull up your reservation quickly. If you don't have your confirmation number, you can provide your last name and phone number instead.

During busy travel periods — holidays, summer vacation, and spring break — hold times can exceed 30 minutes. Calling early in the morning on a weekday typically results in shorter waits than calling in the evening or on weekends.

When to call versus using other contact methods

Calling works best when you need to make changes to a reservation, discuss baggage fees or policies, or have questions that the website doesn't answer clearly. Sun Country's website also offers a chat feature during business hours, which sometimes has shorter waits than the phone line.

For straightforward tasks like checking your reservation status or viewing your itinerary, the Sun Country website or mobile app is faster than calling. You can log in with your confirmation number and email address to see your flight details, seat assignments, and any changes to your flight time.

If you need to cancel a flight, you can do this online or by phone. Cancellations made online process when ready, while phone cancellations require an agent but allow you to discuss refund options or credit toward future travel.

International and special services

If you're calling from outside the United States, you can still reach Sun Country at the same number, but international calling rates explore. Some countries have local Sun Country partner numbers, which you can find on the airline's website under "Contact Us."

For passengers with disabilities who need special accommodations, the main customer service line can connect you to the appropriate department. Call at least 48 hours before your flight to arrange wheelchair information, oxygen service, or other medical equipment needs.

Unaccompanied minors and passengers traveling with infants also need to call ahead. Sun Country requires advance notice for these situations, and the customer service team can explain the specific requirements and fees.

Frequent flyer and loyalty program support

If you have questions about Sun Country's frequent flyer program, the main customer service line can help. You can ask about earning miles, redeeming rewards, or account issues. Have your frequent flyer account number ready when you call.

For account-specific questions like missing miles or problems logging into your frequent flyer account online, the agent may need to verify your identity with security questions before discussing your account details.

Frequently Asked Questions

What time should I call to get through faster?

Early morning on weekdays — between 7 a.m. and 10 a.m. — typically has shorter wait times than evenings or weekends. Avoid calling during the hour before a flight departure or after a flight lands, as call volume spikes during those times.

Can I reach Sun Country by email or chat instead of calling?

Yes. Sun Country's website offers a chat feature during business hours, and you can submit a contact form to request a callback. Chat and email may have longer response times than calling, but they don't require you to wait on hold.

What if I'm calling about a flight that's delayed or cancelled?

Call the main number and tell the automated system you're calling about a current flight issue. You'll be routed to the flight operations team, which handles delays, cancellations, and rebooking. Have your confirmation number and flight number ready.

Do I need to pay to call the customer service line?

The 1-800 number is toll-free within the United States. If you're calling from outside the U.S., standard international calling rates explore. Using the website chat or callback request avoids phone charges entirely.

Can I make a reservation by phone instead of online?

Yes. Call 1-800-359-5786 and select the reservations option. An agent can search for flights and book your reservation over the phone. Some agents may quote a phone booking fee, though this varies by situation.