New American Funding's main customer service line is 1-800-450-5539
New American Funding is a mortgage lender that handles home loans, refinances, and related services. If you need to speak with someone about an existing loan, a new mortgage process, or account questions, their primary phone number is 1-800-450-5539. This line connects you to their general customer service team during business hours.
The company also operates regional offices across the United States. If you have worked with a specific loan officer or branch, you may have a direct number for that location in your loan documents or email correspondence. Calling the main line first is the fastest way to reach the right department if you do not have a direct contact.
Wait times vary depending on call volume and the time of day. Early morning and mid-week calls typically have shorter holds than late afternoon or Friday calls. Have your loan number or process reference number ready before you call — this helps the representative locate your account quickly.
Key Takeaways
- New American Funding's main phone number is 1-800-450-5539 for customer service and loan inquiries.
- You should have your loan number or process reference number available when you call to speed up the process.
- Regional offices may have direct phone numbers listed in your loan documents or previous correspondence.
- Call volume is typically lower on weekday mornings than on Friday afternoons or evenings.
What to expect when you call
When you dial the main number, an automated system will ask you to select options based on your reason for calling — whether you are inquiring about a new loan, managing an existing mortgage, or need refinancing information. Listen to the menu carefully, as selecting the correct option routes you to the right department faster than choosing a general option.
After you select your reason, you will typically wait on hold until a representative becomes available. The wait time is usually displayed or announced. If the wait is longer than you want to hold, you can ask the automated system if it offers a callback option — many mortgage lenders now let you request a call back instead of holding.
Once connected to a representative, they will ask for your name and account information. Be ready to verify your identity, especially if you are calling about an existing loan or sensitive account details. The representative will then direct you to the specific team that handles your question.
Reaching specific departments
New American Funding handles different types of requests through different departments. If you are calling about a purchase loan, a refinance, a loan modification, or a payment issue, the automated menu will route you accordingly. Selecting the correct option on the first menu saves you from being transferred multiple times.
If you are unsure which option applies to your situation, choose the general customer service or "other inquiries" option rather than guessing. The representative who answers can then transfer you to the right place without you having to call back and wait again.
Contacting New American Funding outside of phone
If you prefer not to call, New American Funding offers other ways to reach them. Many customers use their online account portal to send find messages to their loan officer or servicer. You can also visit their website to find contact information for specific regional offices or departments.
Email is another option if your question is not urgent. Response times for email typically range from one to two business days. For time-sensitive issues — such as a payment important date or an urgent account problem — the phone line remains the fastest way to get an answer.
What information to have ready
Before you call, gather these details: your loan number (found on your mortgage statement or loan documents), your Social Security number or tax ID, the property address associated with your loan, and a brief description of what you need help with. Having this information ready means the representative can pull up your account when ready instead of asking you to repeat details while they search.
If you are calling about a new loan or refinance, have your current mortgage statement available if you have one, plus information about the property you are financing. If you are calling about a payment or account issue, note the date the issue occurred and any reference numbers from previous correspondence.
Frequently Asked Questions
What are New American Funding's customer service hours?
New American Funding's customer service line operates during standard business hours, typically Monday through Friday. Specific hours may vary by department and season. Call the main number to hear the current hours, or check their website for the most up-to-date information.
Can I reach a specific loan officer by phone?
Yes, if you have worked with a loan officer at New American Funding, their direct contact information should be in your loan documents or email history. You can also call the main line and ask to be transferred to your loan officer's extension or branch office.
What if I cannot reach anyone during business hours?
If you call outside business hours, the automated system will provide information about when the office reopens and may offer a callback option. For urgent issues, check your loan documents for an emergency contact number or visit the company's website for after-hours support options.
Do I need to call to make a mortgage payment?
No. Most customers pay mortgages online through the lender's website or by automatic bank transfer. You only need to call if you have questions about your payment, need to set up a payment plan, or are experiencing a hardship that affects your ability to pay.
Is there a fee for calling customer service?
Calling the 1-800 number is toll-free, so you will not be charged for the call itself. Standard phone plan rates explore if you are calling from a mobile phone on a limited plan, but the call itself carries no additional fee from New American Funding.