Hawaiian Airlines customer service phone numbers

Hawaiian Airlines operates a main customer service line at 1-800-367-5250. This number handles reservations, booking changes, baggage questions, and general account inquiries. The line is available seven days a week, though wait times vary by time of day and season.

If you are calling from outside the United States or Canada, you can reach Hawaiian Airlines at +1-808-835-3700. This is a direct line to their Honolulu headquarters and may have different hours than the toll-free number.

For flight status and real-time updates, you can also call the automated flight information line at 1-800-367-5250 and select the option for flight status. This does not require speaking to a representative and works 24 hours a day.

Key Takeaways

  • The main Hawaiian Airlines customer service number is 1-800-367-5250, available seven days a week for reservations and account changes.
  • International callers can reach Hawaiian Airlines directly at +1-808-835-3700, though this line may have different operating hours.
  • Automated flight status updates are available through the same 1-800-367-5250 number without waiting for a representative.
  • Wait times are typically shorter early in the morning and on weekdays rather than evenings or weekends.
  • You will need your confirmation number or booking reference ready when you call about a specific reservation.

What to have ready before you call

When you contact Hawaiian Airlines, have your confirmation number or booking reference available. This is the six-character code sent to you in your confirmation email and appears on your receipt. If you do not have it, you can look it up on the Hawaiian Airlines website using your name and email address.

If your call is about baggage, bring your baggage tag number or flight number. For seat changes or special requests, have your flight date and passenger names ready. For refund or credit inquiries, have the original booking confirmation and payment method information nearby.

Keep a pen and paper handy to write down any confirmation numbers, reference codes, or next steps the representative gives you. Ask for a direct reference number for your call in case you need to follow up later.

When to expect shorter wait times

Hawaiian Airlines phone lines are typically less busy on weekday mornings between 8 a.m. and 10 a.m. Hawaii time (which is two to three hours behind Pacific time). Evenings, weekends, and the day before major holidays usually have longer waits.

If you are calling about a flight that departs soon, call as early as possible. Representatives prioritize urgent issues like missed connections or same-day changes, but they can only help if they reach you before your flight leaves.

If your issue is not time-sensitive, consider calling on a Tuesday, Wednesday, or Thursday rather than Monday or Friday, when travel planning is heaviest.

Alternative ways to reach Hawaiian Airlines

If you prefer not to call, Hawaiian Airlines offers other contact methods. You can manage many reservations through their website at hawaiianairlines.com, including seat selection, baggage fees, and basic changes. You can also check in online 24 hours before departure.

For account and booking questions, you can contact Hawaiian Airlines through their social media accounts on Facebook and Twitter, though response times vary. Email inquiries can be submitted through their website contact form, but phone calls typically receive faster responses for urgent matters.

If you are at Honolulu International Airport (HNL) or another Hawaiian Airlines hub, you can also speak to a representative at the ticket counter or customer service desk in person.

What Hawaiian Airlines phone lines handle and do not handle

The customer service line handles reservations, booking changes, cancellations, refunds, baggage questions, seat changes, special meal requests, and frequent flyer account issues. Representatives can also help with flight status, delays, and rebooking on other flights if yours is cancelled.

The phone line does not handle lost or damaged baggage claims directly — those are filed through a separate process after your call. For claims, the representative will give you the steps and forms you need. Complaints about service or crew conduct are also typically documented during a call but investigated separately.

If you need to report a safety or security concern, tell the representative when ready. They will escalate your call to the appropriate department.

If you cannot reach a representative

If the line is full and you cannot get through, Hawaiian Airlines will sometimes offer a callback option. Select this if available — you will receive a call back at your number rather than waiting on hold.

If callback is not available, try calling back in 15 to 30 minutes. Early morning or late evening (after 8 p.m. Hawaii time) often has shorter queues than midday.

For non-urgent issues, using the website or social media contact form may get you a response within a few hours to a day, which is sometimes faster than waiting on the phone.

Frequently Asked Questions

Do I have to pay to call Hawaiian Airlines customer service?

The 1-800-367-5250 number is toll-free within the United States and Canada. If you are calling from outside North America, standard international rates explore to the +1-808-835-3700 number. Check your phone plan for international calling costs before dialing.

What time zone is Hawaiian Airlines on?

Hawaiian Airlines operates on Hawaii Standard Time (HST), which is 10 hours behind Coordinated Universal Time and 2 to 3 hours behind Pacific time depending on daylight saving. When you call, remember that 9 a.m. in Hawaii is 11 a.m. or noon on the mainland.

Can I change my flight by phone?

Yes. Call 1-800-367-5250 with your confirmation number. Changes are subject to Hawaiian Airlines' current policy, which may include change fees depending on your ticket type and the timing of your change. The representative will tell you the cost before processing the change.

What if I need to cancel my flight?

Call 1-800-367-5250 to cancel. Whether you receive a refund or a travel credit depends on your ticket type and when you cancel. Basic economy fares typically convert to a travel credit rather than a cash refund, while higher fare classes may be refundable. The representative will explain your options.

How long does it usually take to speak to someone?

Wait times vary from a few minutes to over an hour depending on the time of day, day of week, and season. Weekday mornings typically have shorter waits than evenings or weekends. If you are told the wait is longer than 30 minutes, consider using the callback option or trying again later.