Verizon's main support phone number for internet is 1-908-559-4899
Call that number to report outages, troubleshoot connection problems, or ask about your account. The line is open 24 hours a day. You will reach an automated system first, which will ask what you need help with — say "internet" or "broadband" to route to the right team. Wait times vary by time of day and how many people are calling, but you can usually reach a person within 10 to 20 minutes during business hours.
If you are a Verizon wireless customer calling from your Verizon phone, you can also dial 611 to reach support directly without navigating the main number. This shortcut works only from a Verizon phone line and will route you based on your account type.
Key Takeaways
- Verizon's internet support number is 1-908-559-4899, available 24 hours a day for outages and technical problems.
- The automated system will ask what you need; saying "internet" or "broadband" routes you faster than waiting through all options.
- If you have a Verizon wireless line, dialing 611 from that phone reaches support without using the main number.
- Have your account number or the phone number associated with your account ready before you call.
- For non-urgent questions, Verizon's online chat and account portal can sometimes resolve issues without a phone call.
What to have ready before you call
Gather your account number before dialing. You can find it on your Verizon bill, in the My Verizon app, or on your account page at verizon.com. If you do not have the account number, the support agent can look up your account using the phone number associated with it.
Write down what you are experiencing: whether your internet is completely down, running slowly, dropping connection at certain times, or affecting only one device. If the problem started after a recent storm, equipment change, or service visit, mention that. The agent will ask these questions anyway, but having the answer ready shortens the call.
If you have already restarted your router or modem, say so. Support will ask you to do this, and telling them you have done it already moves the conversation forward. If you have not restarted, do it before calling — unplug the device for 30 seconds, plug it back in, and wait two minutes for it to fully restart.
When to call versus using other support options
Call the support number if your internet is down, you cannot connect at all, or the problem is affecting your ability to work or use essential services. These situations need when ready attention from a person who can check your line and account in real time.
Use the My Verizon app or website if you want to check your bill, update payment information, change your plan, or look up your account details. These tasks do not require talking to anyone and are often faster than calling. The app also shows whether there is a known outage in your area — check this first if your internet stops working, because if an outage is happening, calling will not speed up the fix.
Verizon also offers online chat support through verizon.com. Chat works for billing questions, account changes, and some technical troubleshooting, though complex problems usually end with the agent offering to transfer you to phone support or schedule a technician visit.
What happens after you call
The support agent will confirm your account, ask you to describe the problem, and walk you through basic troubleshooting steps. Most calls involve restarting equipment, checking cables, or testing the connection from different devices. If these steps fix the problem, the call ends and you are done.
If troubleshooting does not work, the agent will either schedule a technician visit to your home or escalate the issue to a technical team that monitors your line remotely. A technician visit usually happens within one to three business days, depending on how busy the local team is. You will receive a confirmation call or text with the appointment window.
Some problems — like a line fault or equipment failure — cannot be fixed over the phone. The agent will tell you this and explain what the technician will do when they arrive. Technician visits are covered under your service agreement and do not cost extra unless the problem is caused by damage you caused.
If you cannot reach support by phone
If the phone line is busy or you prefer not to call, you can start a chat session at verizon.com/support. Click the chat icon in the lower right corner of the page. Chat agents can handle many of the same issues as phone support, though they may transfer you to phone if your problem needs real-time account access or a technician.
You can also use the My Verizon app to send a message to support. Open the app, go to Support, and select "Contact Us." Choose the option to message support, describe your issue, and an agent will respond within a few hours during business hours.
If you have a Verizon bill in front of you, it may include a support number specific to your service area. Some regions have local support lines that may have shorter wait times than the main number.
What to do if you are disconnected or transferred
If you are disconnected during a call, hang up and call back. The system will recognize your number and may route you faster the second time. Tell the new agent you were just disconnected and what you were discussing — they can pull up your recent call notes.
If you are transferred to another department, you may have to repeat some information. This is normal. The new agent will have access to your account and the notes from the first agent, but they may ask you to confirm details again for security.
If you reach an agent who cannot help and they offer to transfer you, ask what department you are being transferred to and what that team can do. This helps you understand whether the transfer will actually solve your problem or just move you to another queue.
Verizon support options by issue type
| Issue Type | Best Contact Method | What to Expect |
|---|---|---|
| Internet is down or very slow | Call 1-908-559-4899 | Agent will troubleshoot or schedule a technician visit within 1–3 business days |
| Billing question or plan change | My Verizon app or website | Self-service options available; chat for questions |
| Equipment not working (router, modem) | Call 1-908-559-4899 | Agent will troubleshoot or arrange equipment replacement |
| Account access or password reset | verizon.com account page | Self-service password reset; chat if you cannot access your account |
| Check for outages in your area | My Verizon app or verizon.com | Real-time outage map; no call needed |
Frequently Asked Questions
What is the Verizon internet support number?
The main number is 1-908-559-4899, available 24 hours a day. If you have a Verizon wireless line, you can also dial 611 from that phone to reach support. Both numbers handle internet outages, connection problems, and account questions.
How long will I wait on hold?
Wait times vary. During business hours (roughly 9 a.m. to 5 p.m. weekdays), expect 10 to 20 minutes. Early morning, late evening, and weekends usually have shorter waits. If the wait is very long, you can hang up and try again later or use online chat instead.
Can I schedule a technician visit without calling?
You can request a technician visit through the My Verizon app or website if you have already reported the problem to support. If this is your first contact about the issue, you will need to call to describe it and let the agent schedule the visit.
What if my internet is down and I cannot call from home?
Call from another phone, a mobile device, or a neighbor's line. You can also use online chat at verizon.com from any device with internet access. Have your account number ready so the agent can look up your account without needing your phone number.
Will I be charged for a technician visit?
Technician visits are covered under your service agreement if the problem is with Verizon's equipment or line. You may be charged if the problem is caused by damage you caused or if the visit is for a non-technical reason like a service upgrade you requested.