Supercell Oy's customer contact methods

Supercell Oy, the Finnish mobile game developer behind Clash of Clans and Brawl Stars, does not publish a traditional phone number for customer support. The company handles most player issues through in-game support systems and email rather than live phone lines.

If you play one of Supercell's games and need help, your first step is the support option built into the game itself. Open the game, navigate to Settings, and look for a Help or Support button — this usually opens a form where you can describe your issue and attach screenshots. Supercell's support team responds to these tickets, though response times vary depending on how busy they are.

For account security issues, billing problems, or concerns that the in-game system does not address, you can email Supercell directly at support@supercell.com. Include your player ID (found in your game settings), the game you play, and a clear description of what happened. Email support typically takes longer than in-game tickets but handles more complex situations.

Key Takeaways

  • Supercell does not operate a customer phone line; support runs through in-game forms and email at support@supercell.com.
  • The fastest way to report a game bug or account issue is the Help button inside the game itself, which creates a support ticket.
  • For billing disputes or account security concerns, email support@supercell.com with your player ID and a detailed description of the problem.
  • Response times depend on the volume of requests Supercell receives, so follow up if you do not hear back within a week.

When to use in-game support versus email

Use the in-game support form for bugs, crashes, missing rewards, or gameplay questions. These are the issues Supercell's support team handles most often, and the form lets you send screenshots and your exact player ID automatically. The team usually responds within a few days.

Use email for anything involving your account security, payment disputes, or requests that do not fit the in-game form — for example, if you were hacked, if a purchase did not go through, or if you want to request account deletion. Email also works if you have already submitted an in-game ticket and need to follow up or provide more information.

What information to have ready

Before you contact Supercell, gather these details: your player ID (a string of numbers and letters shown in your game settings), the game title, your device type (iPhone, Android, etc.), and the exact date and time the problem occurred. If the issue involves a purchase, have your receipt or transaction ID from your app store.

If you were hacked or locked out of your account, write down what you remember about the account — the email address you used to sign up, any clans you were in, and roughly how long you had been playing. The more specific you are, the faster Supercell can find your account and help you regain access.

Response times and what to expect

In-game support tickets usually get a response within three to seven days. During major game updates or seasonal events, when Supercell receives more reports, the wait can stretch to two weeks. Email support takes longer — often one to three weeks — because it goes through a separate queue.

When Supercell responds, they will either solve your problem directly, ask for more information, or explain why they cannot help with your specific request. If they ask follow-up questions, reply as soon as you can; delays on your end can restart the timer.

Common issues Supercell can and cannot resolve

Supercell can restore missing rewards, fix bugs that prevented you from playing, unlock accounts that were hacked, and process refunds for purchases that did not work. They can also answer questions about game mechanics, clan features, and how to use the app.

Supercell cannot reverse bans for cheating or terms-of-service violations, even if you claim you did not cheat. They also cannot change game balance, add features you want, or compensate you for losing a match or trophy. If you believe a ban was wrong, you can explain your case in your support ticket, but the decision usually stands.

If you cannot reach support or get no response

If your in-game ticket goes unanswered for more than two weeks, try emailing support@supercell.com with a reference to your original ticket. Include the ticket number if you have it, or describe the issue again with your player ID.

You can also reach out through Supercell's official social media accounts on Twitter or Facebook, though these are monitored less frequently than email. Post a clear, brief description of your problem and tag the official Supercell account. Social media is not a replacement for support tickets, but it can sometimes get the attention of someone who can escalate your case.

Frequently Asked Questions

Does Supercell have a phone number I can call?

No. Supercell handles all customer support through in-game forms and email. The company does not publish a phone line for player support. If you need to reach them, use the Help button in your game or email support@supercell.com.

How long does it take to get a response from Supercell support?

In-game support usually responds in three to seven days. Email support takes one to three weeks. During busy periods like game updates, both can take longer. If you have not heard back after two weeks, send a follow-up email with your player ID.

What should I do if I think my account was hacked?

Use the in-game Help button or email support@supercell.com when ready. Tell them your account was compromised, describe what you remember about it, and ask them to find it. Supercell can lock the account, reset the password, and help you regain access. Do this as soon as you notice something wrong.

Can Supercell reverse a ban if I think it was a mistake?

You can submit a support ticket explaining why you believe the ban was wrong, but Supercell rarely overturns bans for cheating or terms violations. They review your case, but the original decision usually stands. Be honest and specific about what happened.

What if I have a billing problem with a purchase?

Email support@supercell.com with your player ID, the game, the date of the purchase, and what went wrong. Include your receipt or transaction ID from your app store if you have it. Supercell can investigate and process a refund if the purchase did not go through correctly.