The phone number to cancel Xfinity is 1-800-934-6489

Call that number and tell the representative you want to cancel your service. They will ask which services you are cancelling — internet, TV, phone, or a combination. Have your account number ready, which appears on your bill or in the Xfinity app. The call usually takes 10 to 20 minutes, and the representative will try to offer you a discount or different plan before processing the cancellation.

You can also cancel through the Xfinity website or mobile app by going to your account settings, but the phone line is the most direct route if you want to speak to someone who can answer questions about your final bill or equipment return.

Key Takeaways

  • Call 1-800-934-6489 to cancel Xfinity service; have your account number ready before you call.
  • The representative will likely offer discounts or plan changes before processing your cancellation, so decide in advance whether you want to hear those options.
  • You will need to return any equipment Xfinity provided, such as a modem or cable box, within 30 days or face a non-return fee.
  • Your final bill will include prorated charges for the days you used service in your cancellation month, plus any equipment fees or early termination charges if your contract is not complete.
  • Ask the representative for a confirmation number and the date your service will end before you hang up.

What happens after you call to cancel

Once you confirm the cancellation, Xfinity will send you a confirmation email with your cancellation date and any final charges. Your service will stop on that date. If you have a modem, cable box, or other equipment, Xfinity will either send you a prepaid shipping label or direct you to a local Xfinity store where you can drop it off.

Check your final bill carefully. It should show prorated charges — meaning you pay only for the days you actually used the service in your final month. If you signed a contract and are cancelling before it ends, you may see an early termination fee. If you do not return equipment within 30 days, Xfinity will charge you a non-return fee, usually $100 to $200 per item.

Before you call: what to prepare

Have your account number ready. You can find it on your bill, in the Xfinity app under Account, or by logging into your account on Xfinity.com. If you do not have it, the representative can look up your account using your phone number or service address, but it will take longer.

Write down which services you want to cancel — internet only, TV only, phone only, or all three. If you are cancelling only one service, the representative will ask whether you want to keep the others. Decide this before you call so you do not waste time on the phone.

If you have a contract, know when it ends. You can see this in your account online or ask during the call. Cancelling before the contract ends may result in an early termination fee, which the representative will tell you about.

Other ways to cancel if you cannot call

You can cancel through the Xfinity app or website. Open the app, go to Account, select Services, and look for a cancellation or manage services option. The website path is similar: log in, go to Account Settings, and find the option to cancel or modify services. This method takes longer than a phone call because you will not get when ready answers to questions about your final bill or equipment return.

You can also visit a local Xfinity store in person and ask to cancel there. A representative can process it on the spot and answer questions face-to-face. Find store locations on Xfinity.com by entering your zip code.

What to do about your internet if you cancel

If you are cancelling Xfinity internet, you will lose internet service on your cancellation date unless you have another provider set up. Before you call to cancel, research other internet providers in your area and understand when they can start service. Some providers take one to two weeks to install, so you may have a gap if you do not time the switch carefully.

If you own your modem rather than renting it from Xfinity, you can keep using it with a new provider if it is compatible. Ask your new provider whether your modem will work with their service. If you rented the modem from Xfinity, you must return it.

Understanding your final bill

Your final bill will include charges only through your cancellation date. If you cancel on the 15th of the month, you will pay for service from the 1st through the 15th, prorated to the exact day. You will not be charged for the rest of the month.

The bill may also include equipment fees if you do not return your modem or cable box within 30 days, or an early termination fee if you are cancelling before your contract ends. Some plans have no contract, so there will be no early termination fee. The representative will tell you whether your plan has a contract and what the fee is.

Xfinity usually sends your final bill within two to three weeks after cancellation. You can pay it online through your account or by phone.

Frequently Asked Questions

Will I be charged an early termination fee?

Only if you signed a contract and are cancelling before it ends. The representative will tell you the fee amount when you call. If you have no contract, there is no early termination fee. Ask the representative to confirm whether your plan has a contract before you cancel.

What if I do not return my equipment?

Xfinity will charge you a non-return fee, usually $100 to $200 per item, added to your final bill. You have 30 days from your cancellation date to return equipment. Use the prepaid shipping label Xfinity sends you, or drop it off at a local Xfinity store.

Can I cancel just one service and keep the others?

Yes. Tell the representative which service you want to cancel — internet, TV, or phone — and keep the rest. Your bill will change to reflect only the services you keep. Some plans bundle services at a discount, so cancelling one service may raise the price of the others.

How long does it take for my service to actually stop?

Usually one to three business days after you call. The representative will give you a specific date. Your internet, TV, or phone will stop working on that date. If you need service to continue past that date, do not cancel yet.

Can I cancel over chat or email instead of calling?

Xfinity does not offer cancellation through chat or email. You must call, use the app or website, or visit a store in person. The phone line is fastest because a representative can answer questions about your final bill and equipment return when ready.