Starlink does not publish a general customer service phone number

Starlink handles most customer issues through its website and mobile app rather than phone support. If you need to contact Starlink, you will not find a published phone number to call. Instead, the company directs customers to log into their account online, use the Starlink app, or submit a support request through their website at starlink.com.

This approach means you cannot straightforward dial a number and speak to a representative. The company has chosen to route all support through digital channels, which can be frustrating if you prefer phone contact or if your internet is down.

Key Takeaways

  • Starlink does not offer a standard customer service phone number; all support goes through the website, mobile app, or email.
  • You can submit support requests directly from your Starlink account dashboard, which is the fastest way to reach someone.
  • If your internet is completely down, you may need to use a different connection or contact Starlink from a different device.
  • Some billing or account issues can be resolved through the app without contacting support at all.
  • Starlink's support response time varies, but most requests receive a reply within 24 to 48 hours.

How to contact Starlink through your account

Log into your Starlink account at starlink.com using your email and password. Once you are in your account dashboard, look for a "Help" or "Support" section — the exact location changes occasionally, but it is usually in the main menu or under your account settings. From there, you can describe your issue and submit a support request.

The Starlink mobile app offers the same support feature. Open the app, navigate to your account, and find the support or help option. Submitting through the app can be easier if you are already on your phone, and Starlink can sometimes pull diagnostic information about your equipment directly from the app.

When you submit a request, include as much detail as possible: what is not working, when it started, what you have already tried, and your service address. The more specific you are, the faster Starlink can narrow down the problem.

What to do if your internet is completely down

If your Starlink connection is not working at all, you cannot use the website or app to submit a support request from your home. In this case, use a different internet connection — a phone hotspot, a neighbor's WiFi, or a public WiFi network — to access starlink.com and file your report.

Alternatively, you can email Starlink directly at support@starlink.com, though this method is typically slower than submitting through your account. Include your service address and account email so they can locate your account quickly.

If you do not have access to any other internet connection, you will need to wait until your service is restored or use a phone to contact your internet service provider if you have a backup connection available.

Common issues you can resolve without contacting support

Many Starlink problems can be fixed by restarting your equipment or checking your account settings. In the Starlink app, you can restart your router and satellite dish without calling anyone — just look for the restart or reboot option in the equipment settings. Wait about five minutes for everything to come back online.

You can also check your account for service outages in your area, review your billing, update your payment method, and change your WiFi password all through the app or website. If your bill seems wrong, the account dashboard shows your usage and charges, which often resolves confusion without needing to contact support.

The app also displays real-time diagnostics about your dish and connection quality. If you see obstructions detected, the app will show you exactly where the problem is and suggest solutions.

What to expect when you submit a support request

After you submit a support request, Starlink typically responds within 24 to 48 hours, though during high-volume periods this can take longer. You will receive a response through the same channel you used to submit — either in your account dashboard or via email.

Starlink support usually starts by asking you to try basic troubleshooting steps: restarting your equipment, checking for obstructions, or updating your app. If those do not work, they may send you replacement equipment or schedule a technician visit, depending on what is wrong.

Keep your support ticket number handy if you need to follow up. If you do not hear back within 48 hours, you can submit another request referencing your original ticket number.

Billing and account questions

For billing issues, check your account dashboard first. You can view your invoice, update your payment method, change your service plan, or pause your service without contacting support. If you see a charge you do not recognize, the invoice details usually explain what it is for.

If you need to dispute a charge or have a question about your bill that the dashboard does not answer, submit a support request and mark it as a billing issue. Starlink will route it to the right team, and billing requests sometimes receive faster responses than technical issues.

Starlink business and enterprise support

If you have Starlink Business or are using Starlink for a commercial purpose, support options may differ. Business customers sometimes have access to different support channels or faster response times. Check your Starlink Business account dashboard or your service agreement for contact information specific to your plan.

Enterprise customers with large installations should have received direct contact information when their service was set up. If you cannot find it, submit a support request through your account and mention that you are an enterprise customer.

Frequently Asked Questions

Can I call Starlink if my internet is down?

No, Starlink does not have a phone line. If your internet is down, use a different connection to submit a support request online, or email support@starlink.com. If you have no other internet access, you will need to wait until service is restored or use a mobile phone's hotspot.

How long does Starlink support take to respond?

Most support requests receive a response within 24 to 48 hours. During peak times or for complex issues, it may take longer. You can check the status of your request in your account dashboard.

What if I do not have an account yet and need to contact Starlink?

If you are interested in ordering Starlink but do not have an account, visit starlink.com and look for a "Contact" or "Sales" option. You can also submit a pre-order through the website, which creates an account you can use to reach support.

Does Starlink have live chat support?

Starlink does not offer live chat. All support is handled through account submissions, email, or the mobile app. Response times are typically 24 to 48 hours.

What information should I have ready before contacting Starlink?

Have your service address, account email, and a description of the problem ready. If it is a technical issue, note when it started and what you have already tried. If your equipment has a serial number visible, that can help too.