Frontier Airlines customer service is available 24 hours a day, seven days a week by phone

You can reach Frontier Airlines customer service at 1-801-401-9000 at any time, day or night. This is the main reservations and customer service line. The phone system is automated at first — it will ask you to select options for what you need — but you can reach a live representative by following the prompts or saying "representative" when given the chance.

Wait times vary depending on the time of day and how busy the airline is. Early morning and late evening typically have shorter waits than midday. If you are calling about an urgent issue like a missed flight or a problem happening right now, mention that when you reach the automated system, as some calls are prioritized.

Keep your confirmation number or booking reference ready before you call. The representative will ask for it to pull up your reservation, and having it on hand speeds up the process.

Key Takeaways

  • Frontier Airlines customer service phone number is 1-801-401-9000 and operates 24 hours daily.
  • The phone line uses an automated system first, but you can request a live representative at any prompt.
  • Having your confirmation number ready before calling will help the representative find your reservation faster.
  • Wait times are generally shorter outside of peak hours like midday and early afternoon.
  • You can also reach Frontier through their website chat feature or social media if phone lines are busy.

What to expect when you call

When you dial 1-801-401-9000, an automated voice will greet you and ask what you need help with. The system recognizes spoken words, so you can say things like "book a flight," "change my reservation," or "baggage." You can also press numbers on your phone keypad if you prefer not to speak.

If you do not see an option that matches your issue, or if you want to skip the automated system, you can say "representative" or "agent" at almost any point. This will put you in the queue for a live person. The wait time will be announced, and you will hear hold music while you wait.

When a representative answers, they will ask for your confirmation number and the phone number or email associated with your booking. Have these ready. The representative can help with reservations, changes, cancellations, baggage questions, and general information about Frontier policies.

When to call versus other contact methods

Phone is the fastest option if you need an when ready answer or if your issue is complex. However, Frontier also offers other ways to reach them that may have shorter waits depending on what you need.

The Frontier Airlines website has a live chat feature during business hours. This is useful if you want to avoid phone hold times or if you prefer written communication. You can also check your reservation and make straightforward changes like seat selection directly on the website without calling.

For non-urgent questions, Frontier's social media accounts (Facebook and Twitter) have customer service teams that respond within a few hours. Email is the slowest option and can take 24 to 48 hours for a response.

Common reasons to call Frontier customer service

Most people call Frontier to make a new reservation, change an existing flight, or ask about baggage policies. Frontier charges for carry-on bags and checked bags, so many callers want to understand what is included with their ticket before they book or arrive at the airport.

Other common reasons include questions about refunds or credits after a cancellation, issues with a flight that was delayed or cancelled, and problems with a booking made through a third-party website like Kayak or Expedia. If you booked through a third party, Frontier can still help, but you may need your confirmation number from that website.

If you are calling about a flight that is happening today or tomorrow, have your itinerary in front of you so you can give the representative your flight number and departure time quickly.

Tips for faster service

Call during off-peak hours if your issue is not urgent. Early morning (before 8 a.m. Eastern time) and late evening (after 8 p.m. Eastern time) usually have shorter queues than midday.

Have all your information ready before you call: your confirmation number, the phone number or email on the booking, your ID number if you are a frequent flyer, and details about what you need. The more information you provide upfront, the less time the representative will spend looking things up.

Be clear and specific about what you need. Instead of saying "I have a problem with my flight," say "I need to change my flight from Denver to Las Vegas on March 15th" or "I was charged for a carry-on bag and I want to know if I can get a refund." This helps the representative route you to the right department if needed.

What to do if you cannot reach a representative

If the phone line is extremely busy, you have a few options. You can try calling back in 30 minutes to an hour, as the queue may have cleared. You can also try the live chat on Frontier's website, which sometimes has shorter waits than the phone line.

If your issue is not urgent, you can send an email through the Frontier website contact form. Include your confirmation number and a clear description of what you need. Expect a response within 24 to 48 hours.

For issues that happen at the airport (like a missed flight or a baggage problem), go directly to the Frontier ticket counter or customer service desk. Airport staff can often resolve issues faster than the phone line because they have access to real-time flight information.

Frequently Asked Questions

Is there a charge to call Frontier customer service?

No, calling 1-801-401-9000 is a standard phone call. You pay only what your phone plan charges for long distance if you are calling from outside the United States. If you are calling from within the U.S., it is typically included in your plan.

Can I reach Frontier customer service on weekends or holidays?

Yes, the phone line is open 24 hours every day, including weekends and holidays. However, wait times may be longer on holidays and weekend afternoons when more people are calling.

What if I am calling from outside the United States?

The number 1-801-401-9000 is a U.S. number. If you are calling from another country, you will need to dial your international access code first, then the number. International calling rates explore. Check Frontier's website for international phone numbers if available.

Can I schedule a callback instead of waiting on hold?

Some airlines offer callback options, but Frontier's automated system does not currently provide this feature. Your best option is to call during off-peak hours or use the live chat on their website to avoid long hold times.

What if my issue is about a flight I booked through a travel website?

Frontier can still help you. Have your confirmation number from both the travel website and from Frontier (if you received one) ready. The representative will look up your reservation using the Frontier confirmation number and can make changes or answer questions about your flight.