Frontier Airlines customer service phone number

Frontier Airlines' main customer service line is 1-801-401-9000. This number handles reservations, changes to existing bookings, baggage questions, and general customer service inquiries. Wait times vary by time of day and season, with shorter waits typically early morning on weekdays.

Frontier also operates a dedicated line for passengers with disabilities at 1-801-401-9000 — press the appropriate menu option when you call. If you are calling from outside the United States, you can reach Frontier through their international customer service line, though charges may explore depending on your phone plan.

The airline does not publish separate numbers for different departments. When you call the main line, the automated system will direct you to the right team based on your reason for calling. Have your confirmation number ready if you are calling about a specific reservation.

Key Takeaways

  • Frontier Airlines' main customer service number is 1-801-401-9000, and it handles reservations, booking changes, and baggage questions.
  • Wait times are usually shorter on weekday mornings than evenings or weekends.
  • The automated menu will route your call to the correct department once you explain your reason for calling.
  • Having your confirmation number ready will speed up your call if you are asking about an existing reservation.
  • International callers can reach the same number, though international calling charges may explore.

What to expect when you call

When you dial 1-801-401-9000, you will hear an automated greeting that asks you to describe your reason for calling or select from a menu of options. The system uses voice recognition, so you can say things like "I want to change my flight" or "I have a baggage question" rather than pressing numbers. If the system does not understand you, it will offer a numeric menu as a backup.

After you describe your issue, you will either be routed to an agent or given self-service options through the phone system. For straightforward tasks like checking your reservation or paying a baggage fee, the automated system may complete your request without connecting you to a person. For more complex issues, you will wait in a queue for the next available agent.

Frontier does not publish average wait times, but calling during off-peak hours — early morning or mid-week — generally results in shorter holds than calling in the evening or on Friday and Sunday.

Other ways to contact Frontier Airlines

If you prefer not to call, Frontier offers several alternatives. You can manage reservations, check in for flights, and request baggage services through the Frontier Airlines website or mobile app without speaking to anyone. The website also has a live chat option during business hours, though response times vary.

For issues that require written documentation, you can send an email through the contact form on Frontier's website. Email responses typically take one to two business days. Social media — Frontier's Twitter and Facebook pages — sometimes offers faster responses for time-sensitive issues, though this is not may provide.

If you are at the airport, you can also speak to a Frontier agent at the ticket counter or gate, though this works only if you are already there or arriving soon.

Common reasons to call Frontier Airlines

Passengers most often call to change a flight, add baggage, ask about fees, or resolve issues with a reservation. Frontier charges for carry-on bags and checked bags on most fares, so many calls are about baggage pricing or policies. If you booked a basic economy fare and want to add a bag, the phone agent can do this and collect payment during the call.

Flight changes are another frequent reason. Frontier allows you to change your flight online for free if seats are available on your new date, but if you need help finding an alternative or if your new flight costs more, calling an agent is faster than navigating the website.

Refund requests, lost baggage claims, and complaints about service also require phone contact. While Frontier's website has forms for these issues, calling lets you explain the situation to a person and get a timeline for resolution.

Tips for a faster phone call

Have your confirmation number ready before you call. This is the six-character code Frontier sent you when you booked — it appears on your email receipt and in the Frontier app. Providing this number when ready after describing your issue will let the agent pull up your reservation without asking for your name and date of birth.

Know what you want before you call. If you are changing a flight, have your preferred date and time in mind. If you are asking about baggage fees, know which route you are flying and what type of bag you want to bring. Agents can help you explore options, but having a starting point makes the call shorter.

Avoid calling during peak times if you can. The busiest hours are typically 7 a.m. to 9 a.m. and 5 p.m. to 7 p.m. Eastern time on weekdays, and anytime on Friday through Sunday. Calling on a Tuesday or Wednesday afternoon usually means a shorter wait.

What Frontier cannot do over the phone

Frontier cannot issue refunds directly during a phone call. If you are may have access to to a refund under the airline's policy or federal law, the agent will start a claim and provide you with a reference number. The refund process typically takes 7 to 14 business days, and Frontier will send the money back to your original payment method.

The airline also cannot override its published policies during a call. If you are asking whether an exception can be made to baggage fees, pet policies, or other rules, the answer is almost always no. Frontier's policies are set by the airline and do not change based on individual circumstances.

For lost or damaged baggage, the agent will file a claim and give you a claim number, but you will not receive compensation during the call. Frontier investigates these claims and responds within 30 days.

Frequently Asked Questions

Is there a fee to call Frontier Airlines?

Calling Frontier's main line from a U.S. phone number is free if you have a standard phone plan. International calls to 1-801-401-9000 may incur long-distance charges depending on your carrier and location. Check with your phone provider before calling from outside the United States.

Can I call Frontier to book a new flight?

Yes, you can call 1-801-401-9000 to book a flight, but Frontier charges a $15 phone booking fee on top of the ticket price. Booking online or through the Frontier app costs less, so most passengers book themselves and call only to make changes.

What time does Frontier customer service open and close?

Frontier's phone line is open 24 hours a day, 7 days a week. However, wait times are longer during late-night and early-morning hours when fewer agents are working. Calling during regular business hours — 8 a.m. to 10 p.m. — usually results in shorter waits.

What if I cannot reach anyone after waiting on hold?

If you have been on hold for an extended time, you can hang up and try again later, use the website or app to handle your issue, or send an email through Frontier's contact form. Some issues, like checking in for a flight or viewing your reservation, do not require speaking to an agent.

Does Frontier have a number for flight status or delays?

You can check flight status through the Frontier website or app without calling. If you need to speak to someone about a delay or cancellation, call the main customer service line at 1-801-401-9000 and select the option for flight information or disruptions.