IntelyCare's main customer support line is 1-844-246-8353
IntelyCare is a healthcare staffing platform that connects nurses, home health aides, and other care workers with facilities and home care agencies. If you need to reach their customer support team, the primary phone number is 1-844-246-8353. This line handles inquiries from both care workers and the facilities or agencies that use the platform.
The phone line is typically available during business hours, though wait times can vary depending on call volume. If you cannot reach someone when ready, IntelyCare also offers support through their website contact form and email, which may have different response times than phone support.
Key Takeaways
- IntelyCare's main support number is 1-844-246-8353, available during business hours for both workers and facility partners.
- Wait times vary by time of day and call volume, so calling during off-peak hours may connect you faster.
- If you cannot reach someone by phone, IntelyCare's website offers contact forms and email support as alternatives.
- Have your account information or facility name ready before calling to speed up the support process.
- IntelyCare support can help with account issues, shift problems, payment questions, and technical difficulties with the app or website.
What to expect when you call
When you call IntelyCare support, you will likely reach an automated system first that asks you to select your role — whether you are a care worker, a facility administrator, or someone calling on behalf of an agency. This routing helps direct your call to the right team. Have your account email or the facility name ready, as the representative will need this information to look up your account.
Call times are generally shorter during mid-morning or early afternoon on weekdays. Calling first thing in the morning or late in the day often means longer waits. If you reach a voicemail, leave your name, account information, and a brief description of your issue, and a representative should return your call within one business day.
Common reasons to contact IntelyCare support
Care workers typically call to report issues with shift assignments, payment or wage questions, problems logging into the app, or technical glitches when trying to pick up shifts. Facility partners call about staffing requests, billing, account management, or when they need help troubleshooting the platform on their end.
If your issue is urgent — for example, a shift is starting and you cannot access the app — mention this when you call. Support may be able to escalate your case or provide a temporary workaround while they investigate the problem.
Alternative ways to contact IntelyCare
If you prefer not to call or cannot reach someone by phone, IntelyCare's website includes a contact form where you can describe your issue and request a callback. Email support is also available, though response times are typically longer than phone support — usually one to two business days.
The IntelyCare mobile app and web platform both have in-app messaging or help sections that may answer common questions without requiring a call. These resources cover topics like how to pick up shifts, how payments work, and how to update your profile information.
What to do if you cannot reach support
If you have called multiple times and cannot connect with a representative, check IntelyCare's website or app for a status page that might indicate service outages or known issues. Sometimes problems are widespread and the support team is already working on them.
If you are a care worker and have an urgent staffing or payment issue, contact the facility or agency you work with directly — they may be able to help or escalate the issue on your behalf. If you are a facility partner, your account manager may have a direct line or priority support channel.
Preparing for your call
Before you call, gather the information that will help the representative information you faster. This includes your account email address, your full name, the facility name (if applicable), and a clear description of what is not working or what you need help with. If the issue involves a specific shift, have the shift details available.
Write down the main points you want to cover so you do not forget anything during the call. If you are calling about a payment or billing issue, have any relevant transaction numbers or dates ready. The more specific you can be about the problem, the faster support can troubleshoot it.
Frequently Asked Questions
Is IntelyCare support available on weekends?
IntelyCare's phone support operates during standard business hours, which typically means Monday through Friday. Weekend support may be limited or unavailable. Check their website for current hours, as these can vary by season or during staffing surges.
What if I am calling from outside the United States?
The 1-844 number is a toll-free line within the United States. If you are calling from outside the US, you may incur international calling charges. Contact IntelyCare through their website contact form or email to discuss international support options.
Can I schedule a callback instead of waiting on hold?
Some support teams offer callback options when wait times are long. Ask the automated system or the first representative you reach whether this is available for your type of inquiry. If offered, you can usually choose a time window that works for you.
What if my issue is about a payment I did not receive?
Payment issues are common reasons to call support. Have your account information, the date you expected payment, and any relevant shift or invoice numbers ready. Support can check your payment status and explain any delays or issues with direct deposit or payment method problems.
Does IntelyCare have a different number for facilities versus workers?
The main number 1-844-246-8353 serves both workers and facilities, but the automated system will route you to the appropriate team based on your role. If you are calling on behalf of a facility, be ready to provide the facility name or account information.