Intelius customer service phone number and hours
Intelius does not publish a general customer service phone number on their website. Instead, they handle most inquiries through their online account portal, email support, and a contact form. If you have an active subscription and need to reach them, log into your Intelius account and look for a "Contact Us" or "Help" section, which will show the support options available for your specific situation.
The company's main website is intelius.com. From there, you can submit a support request, and a representative will respond within one to two business days. For billing questions or account changes, the online portal is usually faster than waiting for an email response.
Key Takeaways
- Intelius does not list a direct phone number; most support goes through their website contact form or email.
- Logging into your account on intelius.com gives you access to support options tied to your subscription.
- Billing and subscription changes are often handled faster through the online account portal than through email.
- Response times for email support typically range from one to two business days.
- If you need to cancel your subscription, the online account settings usually have a cancellation option without requiring a phone call.
Why Intelius uses online support instead of phone lines
Many background check and people search companies, including Intelius, have moved away from phone support as their primary channel. This shift reflects how the industry handles high call volumes and reduces staffing costs. It also means support agents can document your request in writing, which creates a record you can reference later.
The trade-off is that you cannot speak to someone when ready. If you need a response quickly, email is faster than the contact form, and your account portal may have when ready answers to common questions like subscription status or how to read your report.
What to include when you contact Intelius
When you reach out through email or the contact form, include your full name, the email address associated with your account, and a clear description of what you need. If your issue involves a specific report or search result, mention the name of the person the report concerns and the date you ran the search.
For billing problems, include your account number or the email address you used to sign up. For disputes about information in a report, explain which detail is incorrect and provide documentation if you have it. The more specific you are, the faster the support team can resolve your issue.
Canceling your Intelius subscription without calling
You can cancel your Intelius subscription directly from your account settings without contacting support. Log in, go to your subscription or billing section, and look for a "Cancel Subscription" or "Manage Subscription" button. Follow the prompts to confirm the cancellation.
If you have trouble finding the cancellation option or if the online tool does not work, use the contact form to request cancellation. Include your account email and a statement that you want to cancel. The company is required to process cancellation requests, and you should receive confirmation within a few business days.
Understanding Intelius reports and what support can help with
Intelius provides background reports that compile public records, including criminal history, court records, and contact information. If you have questions about what information appears in your report or how to interpret it, support can explain what each section means and where the data comes from.
If you believe information in a report is inaccurate, Intelius support can guide you through the dispute process. However, they do not remove information directly; instead, they help you file a dispute with the data sources or the public records agencies that provided the information. This process can take several weeks.
Alternative ways to reach Intelius
Beyond email and the contact form, Intelius maintains a social media presence on Facebook and Twitter. Some users report faster responses through these channels, though they are not may provide to be faster than email. You can also check the Intelius blog or FAQ section on their website, which answers many common questions without requiring you to contact support.
If you are disputing information in a report, you may also contact the original data source directly. For criminal records, that is usually the court or police department. For contact information, it may be a data broker or public records aggregator. Intelius support can tell you which agency holds the original record.
What to do if you do not receive a response
If you submitted a support request and have not heard back after three business days, try submitting again through a different channel. Send an email to their support address if you used the contact form, or vice versa. Include a note that this is a follow-up to your previous request and mention the date you first contacted them.
Keep copies of all emails and support tickets you submit. If a dispute or billing issue remains unresolved, this documentation will be important if you need to file a complaint with your credit card company or a consumer protection agency.
Frequently Asked Questions
Does Intelius have a phone number I can call right now?
Intelius does not publish a general customer service phone number. Support is handled through their website contact form, email, and your online account portal. Response times are typically one to two business days.
How do I cancel my Intelius subscription?
Log into your account on intelius.com, find your subscription or billing settings, and select the cancellation option. If you cannot find it, use the contact form to request cancellation. Include your account email and confirmation that you want to cancel.
Can I dispute information in my Intelius report?
Yes. Contact Intelius support through their website, and they will explain the dispute process. You will need to file the dispute with the original data source, such as a court or police department. Intelius support can tell you which agency to contact.
How long does it take to get a response from Intelius support?
Email and contact form responses typically arrive within one to two business days. If you do not hear back after three business days, try submitting your request again through a different channel.
What information should I include when I contact Intelius?
Include your full name, the email address on your account, and a clear description of your issue. For billing problems, add your account number. For report disputes, mention the person's name and the specific information you believe is wrong.