Facebook does not publish a general customer support phone number

Meta, the company that owns Facebook, does not operate a phone line for typical account problems, password resets, or content disputes. If you search for a Facebook phone number online, you will find numbers that either route to scams or to automated systems that cannot solve most issues. The official path to support runs through their website and app, not through a phone call.

That said, there are real phone numbers you can reach in specific situations — mainly if you are a business running ads, if you have a verified account with a large following, or if you are reporting a serious safety issue. The number you need depends entirely on what your problem is.

Key Takeaways

  • Facebook's main support channel is through the Help Center and the in-app reporting tools, not a phone number.
  • Business account holders and advertisers can reach Meta's business support line, but personal account holders typically cannot.
  • If you are locked out of your account, the fastest route is the account recovery tool built into the login page, not a phone call.
  • Scammers frequently advertise fake Facebook phone numbers, so never call a number you found through a search engine or social media post.
  • Meta's official contact methods are listed only on facebook.com and in the Facebook app itself.

When you have a business account or run ads

If you manage a Facebook Business Page or run ads through Meta's advertising platform, you do have access to phone support. Business account holders can reach Meta's support team through the Ads Manager or Business Suite. Log into Ads Manager, click the question mark icon in the top right, and select "Get Support" — from there you can request a callback or find a phone number specific to your region and issue type.

The wait time for a callback varies, but Meta typically prioritizes accounts that spend money on advertising. If your issue is urgent and you run a significant ad budget, mentioning that in your support request can move you higher in the queue. Keep your account number and a description of the problem ready before you call.

If your account is locked or compromised

A locked account or suspected hack is one of the few situations where you need when ready help, but calling is still not the fastest route. Instead, go to facebook.com/login and look for the "Can't access your account?" link below the password field. Click it, enter your email or phone number, and follow the prompts to verify your identity. Facebook will ask you to confirm recent logins, identify photos of friends, or enter a code sent to your email — this process usually takes minutes.

If the automated recovery tool does not work after several attempts, you can then request human review through the same tool. Meta will send you a message with next steps, though the wait can be several days. Do not call a number you found online — those are almost always scams designed to steal your login information or payment details.

Reporting abuse, harassment, or safety issues

If you are being harassed, threatened, or believe someone is impersonating you, use Facebook's in-app reporting tools first. Open the post or profile, tap the three dots, and select "Report." Choose the reason that matches your situation — harassment, impersonation, hate speech, or threats — and submit. Facebook's safety team reviews these reports and can remove content or disable accounts within hours in serious cases.

For threats of violence or imminent danger, contact your local police department directly rather than Facebook. If you believe a child is being exploited, report it to the National Center for Missing and Exploited Children (NCMEC) at CyberTipline.org, which coordinates with law enforcement and Meta simultaneously. These organizations have direct channels to Facebook's safety team that are faster than any consumer phone line.

Why Facebook avoids phone support for most users

Meta's decision to avoid phone support for typical account issues is partly about scale — Facebook has nearly three billion users worldwide, and a phone line would be overwhelmed within hours. But it is also intentional: the company has found that most problems are solved faster through automated tools and written support than through phone conversations. A password reset takes seconds through the app; explaining it to a support agent takes minutes.

The trade-off is that some users feel frustrated when they cannot reach a human. If you are stuck, the Help Center at facebook.com/help contains thousands of articles organized by problem type, and the search function there is usually faster than waiting on hold would be.

How to spot fake Facebook support numbers

Scammers post fake Facebook support numbers on Google, YouTube, and social media constantly. These numbers route to call centers that pose as Meta employees and ask for your password, email, or payment information. Once they have that, they lock you out of your account or charge your payment method without permission.

The safest rule: never call a number you found through a search engine, YouTube video, or social media post. If you need to contact Facebook, open the Facebook app or go to facebook.com directly, then look for the Help Center or support option within the official interface. Meta's real support numbers are never advertised publicly — they are only given to business account holders through their official dashboard.

Frequently Asked Questions

Is there a Facebook customer service phone number I can call?

Not for personal accounts. Meta does not publish a phone number for typical account problems. Business account holders can request a callback through Ads Manager or Business Suite, but personal users are directed to use the Help Center and in-app reporting tools instead.

What should I do if I found a Facebook phone number online?

Do not call it. Numbers advertised through search engines, YouTube, or social media are almost always scams. If you need support, open the Facebook app or facebook.com directly and use the Help Center or in-app reporting tools. Meta's official support numbers are only available to business account holders within their dashboard.

Can I call Facebook if my account was hacked?

No, but you do not need to. Go to facebook.com/login, click "Can't access your account?", and follow the identity verification steps. This automated tool works in most cases within minutes. If it does not work after several attempts, you can request human review through the same tool, though the wait may be several days.

Who should I call if someone is threatening me on Facebook?

Report the threat through Facebook's in-app reporting tool first — tap the three dots on the post or profile and select "Report." For when ready danger, call your local police department. If a child is being exploited, report it to the National Center for Missing and Exploited Children at CyberTipline.org, which has direct coordination with Meta's safety team.

How do I reach Meta's business support line?

Log into Ads Manager or Business Suite, click the question mark icon in the top right, and select "Get Support." From there you can request a callback or find a phone number for your region. Response times vary, but Meta typically prioritizes accounts with active ad spending.