Facebook does not publish a phone number for customer support

Facebook does not operate a traditional customer service phone line. Meta Platforms (the company that owns Facebook) does not list a public phone number where you can call for account help, technical issues, or billing questions. This is true whether you are calling during business hours or looking for 24/7 support.

If you search online for a "Facebook customer service phone number," you will find numbers listed on third-party websites. These are almost always scams. Callers who dial these numbers reach fraudsters posing as Facebook staff, who then ask for passwords, payment information, or remote access to your device. Facebook's official channels do not work this way.

The actual routes to Facebook support are all digital: through the Help Center, the in-app reporting tools, or the Support Inbox built into your account. None of them offer live phone support, and none of them are staffed 24/7.

Key Takeaways

  • Facebook has no official customer service phone number; any number you find online claiming to be Facebook support is a scam.
  • The official ways to contact Facebook are through the Help Center, in-app reporting tools, and the Support Inbox in your account settings.
  • Response times vary widely depending on the issue type; account security problems may be reviewed faster than billing disputes.
  • If your account has been hacked or disabled, use the account recovery tools in the login screen rather than searching for a phone number.

Where Facebook actually handles support requests

Facebook routes support through three main channels, all of which are text-based. The Help Center (facebook.com/help) contains articles about how to use features, troubleshoot common problems, and understand Facebook's policies. You can search by topic or browse by category. Many account issues are resolved by following the steps in these articles without needing to contact anyone.

The Support Inbox is a messaging system inside your Facebook account. To access it, go to Settings & Privacy > Settings > Help & Support > Support Inbox. This is where Facebook sends responses if you report a problem through the in-app tools. Response times depend on the issue: account security concerns may be reviewed within hours, while disputes over content removal or account status can take weeks.

For specific problems—a disabled account, a hacked profile, content you believe was wrongly removed—Facebook provides dedicated reporting forms within the app or website. These forms route your case to the team responsible for that issue type. Using the right form matters; sending a message to the general support inbox about a disabled account is slower than using the account recovery tool at facebook.com/login/identify.

What happens when you report a problem

When you submit a report through Facebook's official channels, you receive a case number. Facebook then reviews your report and sends a response to your Support Inbox or to the email address on file. The time this takes varies sharply by issue type.

Account security issues (hacked accounts, suspicious login attempts) are usually reviewed within 24 to 48 hours. Requests to restore a disabled account can take 5 to 30 days depending on why the account was disabled and how much information you can provide. Disputes over removed content or fact-check labels often take 2 to 4 weeks. Billing disputes may take longer if they involve a third-party payment processor.

Facebook does not offer phone follow-ups on these cases. Once you have submitted your report and received a case number, your only way to check status is to log back into your Support Inbox and look for updates there.

How to recover a hacked or disabled account

If you cannot log in because your password no longer works or Facebook says your account is disabled, do not search for a phone number. Instead, go directly to facebook.com/login/identify. This page is Facebook's official account recovery tool.

Enter the email address or phone number associated with your account. Facebook will ask you to verify your identity—usually by answering security questions, uploading a photo ID, or confirming a code sent to your email. Once verified, you can reset your password or request a review of why your account was disabled.

This process is automated and does not involve a person reviewing your case in real time. If Facebook's automated system cannot verify your identity, you will be directed to submit additional information through a form. A human reviewer will then examine your case, which can take several days to several weeks.

Why Facebook does not offer phone support

Facebook's user base is over 3 billion people worldwide. Staffing a phone line that could handle even a fraction of support requests would be prohibitively expensive. Instead, the company prioritizes automated tools (the Help Center, account recovery forms) and asynchronous messaging (the Support Inbox), which scale to serve billions of users.

This approach also reduces fraud. Scammers often impersonate support staff on phone calls to steal passwords and payment information. By not operating a phone line, Facebook eliminates one vector for these scams—though fraudsters still create fake numbers and fake support pages to trick people into calling them.

The trade-off is that you cannot speak to a person when ready. If you need urgent help, the fastest route is usually the in-app reporting tool or the account recovery page, both of which route your case to the right team without delay.

Spotting fake Facebook support numbers

Scammers create convincing fake support pages and advertise fake phone numbers on Google, Facebook itself, and other platforms. Here is what to watch for: any number claiming to be Facebook support, any website offering to "connect you with Facebook," and any ad promising to fix your account quickly if you call.

Real Facebook support never asks for your password over the phone or through a message. Real Facebook support never asks you to pay money to restore your account or remove a restriction. Real Facebook support never offers to call you back or send you a link to "verify your account."

If you are unsure whether a number or website is real, do not call or click. Instead, open Facebook directly (or go to facebook.com), log in, and navigate to the Help Center or Support Inbox from there. Anything you reach by logging into your own account is official.

What to do if you cannot reach Facebook through official channels

If you have submitted a report and received no response after the expected time frame, your options are limited. Facebook does not have an escalation phone line or a customer service manager you can ask to speak to.

You can try submitting a new report with additional information, or you can check whether your issue is covered in the Help Center articles—sometimes the answer is there and a response is not needed. If your account is disabled and you believe it was a mistake, the account recovery tool at facebook.com/login/identify is the official channel for appeals.

For issues involving payment or billing, check whether the charge came from Facebook or from a third-party app or game. If it came from a third party, you may need to contact that company instead. If it came from Facebook and you used a credit card, you can also dispute the charge with your card issuer.

Frequently Asked Questions

Is there a Facebook support number I can call right now?

No. Facebook does not publish a customer service phone number. Any number you find online claiming to be Facebook support is operated by scammers. The official ways to reach Facebook are through the Help Center, the Support Inbox in your account, or the account recovery tool at facebook.com/login/identify.

What if I was scammed and called a fake Facebook number?

If you gave a scammer your password, change it when ready at facebook.com/password. If you gave them payment information, contact your bank or credit card company and report the fraud. If they accessed your account, use the account recovery tool to regain control, then review your login history and remove any unrecognized devices.

How long does it take Facebook to respond to a support request?

Response time depends on the issue. Account security problems may be reviewed within 24 to 48 hours. Disabled account appeals can take 5 to 30 days. Content removal disputes often take 2 to 4 weeks. Billing issues may take longer. You can check your case status in your Support Inbox.

Can I get Facebook support through their social media accounts?

Facebook's official social media accounts (like @facebook on Twitter or the Facebook Help Community page) post general information and tips, but they do not handle individual support cases. Direct messages to these accounts are not monitored for support requests. Use the Support Inbox in your account instead.

What should I do if my account was hacked?

Change your password when ready, then go to Settings & Privacy > Settings > Security & Login to review your active sessions and remove any you do not recognize. If you cannot log in, use facebook.com/login/identify to recover your account. Report the hack through the in-app tools so Facebook can review your account for unauthorized activity.