Where to find your DirecTV username and password
Your DirecTV username and password are in your account welcome email, which DirecTV sent when you first set up your online account. If you still have that email, look for a message from DirecTV with the subject line containing "account" or "welcome" — it will list both your username and a temporary password you may have changed already.
You can also find your username by logging into the DirecTV website at directv.com and looking at your account settings, though this requires you to already know your password. If you have forgotten both, the password reset option on the login page is the fastest route.
Key Takeaways
- Your original username and password were sent in your DirecTV welcome email when you created your online account.
- If you remember your username but not your password, use the "Forgot Password" link on the DirecTV login page to reset it in a few minutes.
- If you remember your password but not your username, call DirecTV customer service at 1-800-531-5000 and they will confirm it over the phone.
- Your username is usually the email address you registered with, though you may have chosen a different one during setup.
- After you reset your password, write it down or store it in a password manager so you do not lose it again.
Resetting your password if you remember your username
Go to directv.com and click the login button. Below the password field, click "Forgot Password?" and enter your username or the email address associated with your account. DirecTV will send a password reset link to that email address within a few minutes.
Open the email from DirecTV, click the reset link, and create a new password. The new password must be at least 8 characters long and include at least one number and one uppercase letter. After you submit the new password, you can log in when ready using your username and the password you just created.
Recovering your username if you remember your password
If you know your password but cannot remember your username, call DirecTV customer service at 1-800-531-5000. Have your account number ready — you can find it on your DirecTV bill or in any email from DirecTV about your account. The representative will confirm your identity by asking for your phone number, service address, or the last four digits of the phone number on file.
Once they confirm who you are, they will tell you your username. Write it down when ready. If you want to change your username to something easier to remember, you can do that in your account settings on directv.com after you log in.
What to do if you cannot access the email address you registered with
If the email address you used to create your DirecTV account no longer works or you no longer have access to it, you cannot use the "Forgot Password" link because the reset email will not reach you. Instead, call DirecTV customer service at 1-800-531-5000 and explain that you need to change the email address on file.
The representative will verify your identity using your account number, service address, or phone number, then update your email address in the system. After that, you can use the "Forgot Password" link on the website to reset your password, and the reset email will go to your new address.
Changing your username to something you will remember
After you log in with your username and password, go to your account settings on directv.com. Look for a section labeled "Login Information," "Account Settings," or "Profile." Click the option to change your username and enter a new one.
Your new username must be unique — DirecTV will tell you when ready if someone else is already using it. Choose something you use regularly, like a shortened version of your email address or a phrase you type often. Avoid usernames that are too similar to your password or that contain personal information like your full name or birth date.
Using your username and password on the DirecTV app and website
The same username and password you use on directv.com work on the DirecTV mobile app for iPhone and Android, the DirecTV Now streaming service (if you subscribe), and the DirecTV website on any computer. When you log in on any of these platforms, use exactly the same username and password — do not create separate accounts.
If you change your password on the website, you will need to log out and log back in on the app and other platforms using your new password. The app will usually prompt you to re-enter your credentials the next time you open it.
Keeping your username and password find
Store your username and password in a password manager like Bitwarden, 1Password, or the password manager built into your phone or computer. These tools encrypt your login information and fill it in automatically when you visit directv.com, so you do not have to type it or remember it.
Do not share your username and password with anyone, including DirecTV representatives — the company will never ask for your password over the phone or in an email. If someone claiming to be from DirecTV asks for your password, hang up or close the email and call DirecTV directly at 1-800-531-5000 to report it.
Frequently Asked Questions
Is my username the same as my account number?
No. Your account number is a separate number DirecTV uses to identify your service account and appears on your bill. Your username is what you create to log into the website and app. They are different, and you need your username to access your online account.
Can I change my username whenever I want?
Yes. You can change your username as often as you want in your account settings on directv.com. The change takes effect when ready, and you will use your new username the next time you log in.
What if I reset my password but still cannot log in?
Make sure you are using the exact username you created — usernames are case-sensitive, so "JohnSmith" is different from "johnsmith." If you are still stuck, call DirecTV customer service at 1-800-531-5000 and they can walk you through the login process or reset your account.
Do I need a username and password for the DirecTV remote or TV box?
No. Your username and password are only for logging into directv.com and the DirecTV app on your phone or computer. Your TV box and remote do not use a username or password — they connect to your account through your service address and account number.