Where Amazon emails come from and why you're getting them
Amazon sends emails for orders, account alerts, promotional offers, and recommendations. Most people receive multiple types at once, which makes the inbox feel overwhelming. The emails come from different Amazon services — your marketplace account, Prime membership, AWS if you use it, and third-party sellers who have your address.
Understanding which emails are which matters because you stop them in different places. An order confirmation comes from one system, a promotional offer from another, and a recommendation email from a third. Amazon also sells your email address to third-party sellers, so some "Amazon" emails actually come from other businesses using Amazon's platform.
Key Takeaways
- Most Amazon promotional and recommendation emails can be turned off in your account settings under "Communication Preferences," which takes about two minutes.
- Order confirmations and account security alerts cannot be stopped, but you can filter them into a folder so they don't clutter your inbox.
- Third-party sellers on Amazon's platform can email you separately; unsubscribe links at the bottom of those emails are your fastest option.
- If you receive emails from addresses you don't recognize, check whether they're actually from Amazon by looking for the official Amazon domain in the sender address.
Turn off promotional and recommendation emails in your Amazon account
Log into your Amazon account and go to Account & Lists in the top right. Select Your Account, then scroll down to find Communication Preferences. This page shows every type of email Amazon can send you — marketing messages, product recommendations, special offers, and notifications about your account activity.
Each category has a checkbox. Uncheck the boxes next to the emails you don't want. For example, you can turn off "Recommendations and Personalized Promotions" while keeping "Important Account and Order Updates" on. Click Save Changes at the bottom. Amazon usually stops sending those emails within a few hours, though it can take up to 48 hours.
This method works for your main Amazon account, Prime membership emails, and Amazon Fresh notifications if you use that service. If you have multiple Amazon accounts, you need to repeat this step in each one.
Unsubscribe from third-party seller emails
Sellers who use Amazon's platform can email you directly about products, deals, and new items. These emails often look like they come from Amazon but actually come from individual businesses. Look at the sender address — if it's not from an official Amazon domain (like @amazon.com), it's from a third party.
Scroll to the very bottom of the email and look for an Unsubscribe link. Click it. You should see a confirmation that you've been removed from that seller's mailing list. This stops emails from that specific seller only, not from Amazon itself or other sellers.
If you can't find an unsubscribe link, the email may be fraudulent. Do not click links in the email body. Instead, report it to Amazon by forwarding it to stop-spoofing@amazon.com.
Filter order confirmations and alerts so they don't pile up
Amazon sends order confirmations, shipping updates, and account security alerts that you cannot turn off — these are considered essential account information. If these emails are filling your inbox, the solution is to filter them rather than stop them.
In Gmail, create a filter by opening an Amazon email, clicking the three dots in the top right, and selecting Filter messages like these. Set the filter to skip the inbox and go straight to a folder you create called "Amazon Orders" or similar. In Outlook, right-click an Amazon email, select Rules, then Create Rule, and choose to move messages to a folder. In Apple Mail, select an Amazon email, go to Mail menu, choose Rules, and set up a rule to move messages by sender.
This keeps your main inbox clear while preserving the emails you need to reference later. You can check the folder when you need to look up an order status or tracking number.
Check your email forwarding and linked accounts
If you've linked your Amazon account to other services — like Alexa, Ring, or a third-party app — those services may send emails using your Amazon address. Log into each linked service and check its notification settings separately.
Also check whether you've set up email forwarding. Some people create a separate email address just for Amazon and forward it to their main inbox. If you did this and now want fewer emails, you can change the forwarding rule or delete the forwarding address entirely in your email provider's settings.
Spot and report fake Amazon emails
Scammers send emails that look like they're from Amazon but are actually phishing attempts. Real Amazon emails come from addresses ending in @amazon.com or @amazon.co.uk (depending on your region). If the sender address looks different — like @amazonservices.net or anything with a misspelling — it's not from Amazon.
Real Amazon emails also don't ask you to click a link and enter your password, confirm your payment method, or verify your account. If an email asks you to do any of these things, it's fraudulent. Forward it to stop-spoofing@amazon.com and delete it. Do not click any links in the email.
Frequently Asked Questions
Can I stop Amazon order confirmations and shipping emails?
No, Amazon requires these emails for account security and order tracking. You cannot turn them off in Communication Preferences. Instead, create a filter in your email provider to move them to a separate folder so they don't clutter your main inbox.
Why am I getting emails from sellers I've never heard of?
Third-party sellers on Amazon's platform can email customers who viewed or purchased similar products. These emails come from the seller, not from Amazon directly. Look for an unsubscribe link at the bottom of the email and click it to stop that seller from contacting you.
How long does it take for Amazon to stop sending promotional emails?
Usually a few hours after you uncheck the box in Communication Preferences and click Save Changes. In rare cases it can take up to 48 hours. If you're still receiving promotional emails after two days, log back into Communication Preferences and verify the boxes are still unchecked.
What should I do if I don't recognize the sender address?
Check whether the email address ends in @amazon.com or your region's Amazon domain. If it doesn't, it's from a third party or possibly a scammer. Never click links or enter information. Forward suspicious emails to stop-spoofing@amazon.com and delete them.
Can I unsubscribe from all Amazon emails at once?
No, but you can turn off most promotional and recommendation emails in Communication Preferences in about two minutes. Order confirmations and security alerts will continue because Amazon requires them. Use email filters to keep these essential emails organized without cluttering your inbox.