Where to find your renewal date in Automox

Your Automox license renewal date lives in the Automox console under your organization settings, not in an email or a separate portal. Log into your Automox account, go to Settings in the left sidebar, then select Organization. On that page, you will see a Subscription section that shows your current plan, the number of devices covered, and the exact date your license renews.

If you are the account owner or have admin permissions, you can see this information when ready. If you have a lower permission level, ask your account administrator to check — they may need to grant you view access to the subscription details, or they can straightforward tell you the date.

The renewal date shown is the date Automox will attempt to charge your payment method on file. This is not the same as an expiration date. Your license stays active until that charge goes through, so you have until that date to update your payment information if needed.

Key Takeaways

  • Your renewal date appears in the Automox console under Settings > Organization > Subscription, not in email or a separate system.
  • Only account owners and admins can see subscription details by default, so you may need to ask your account administrator for the date.
  • The renewal date is when Automox charges your payment method, not when your license stops working.
  • If your payment method fails on the renewal date, Automox will send you a notice and may suspend your account after a grace period.

What happens if you miss the renewal date

If your payment method declines on the renewal date, Automox does not when ready shut off your account. Instead, you receive an email notification that the charge failed, usually within a few hours. You then have a grace period — typically 7 to 14 days, though this varies by your contract — to update your payment method and retry the charge.

During the grace period, your license remains active and your devices continue to receive patches and updates. Once the grace period ends and the charge still has not gone through, Automox suspends your account. Your devices stop receiving updates, and you lose access to the console. You can reactivate by updating your payment method and contacting Automox support to process the charge.

Checking your payment method on file

The same Settings > Organization page where you see your renewal date also shows your payment method. Look for a Billing or Payment Method section on that page. You will see the last four digits of your card, the card type (Visa, Mastercard, etc.), and the expiration date of the card itself.

If your card expires before your Automox renewal date, update it now. A card that expires on March 31 will fail if Automox tries to charge it on April 15. You do not have to wait for a failed charge — you can update your payment method any time in the console, and the new card will be used on the next renewal date.

Setting a reminder before renewal

Automox does not send automatic renewal reminders, so you have to track the date yourself. The simplest approach is to add the renewal date to your personal calendar or your organization's shared calendar when you first see it. Set the reminder for one week before the renewal date so you have time to check that your payment method is current.

If your organization uses a ticketing system or a shared spreadsheet to track software licenses, add the Automox renewal date there too. This helps whoever handles billing know when to expect the charge and catch any payment failures quickly.

Renewing early or changing your plan

You can renew your Automox license before the renewal date if you want to add more devices, upgrade your plan, or lock in pricing. Contact your Automox account representative or reach out through the support chat in the console. They can process an early renewal and adjust your renewal date accordingly.

If you downgrade your plan — for example, reducing the number of devices covered — your renewal date usually stays the same, but your next charge will reflect the lower cost. If you upgrade, you may be charged a prorated amount when ready, and your renewal date may shift forward.

Understanding renewal vs. expiration

A renewal date is not the same as an expiration date. Your Automox license does not expire on that date — instead, that is the date Automox attempts to charge you for the next period of coverage. If you do not renew, your license eventually becomes inactive, but there is no hard cutoff on the renewal date itself.

Some organizations confuse renewal dates with support contract end dates. Automox support and license renewal are usually bundled together, so they have the same date. But if you have a separate support contract, check with your account representative to confirm whether the two dates align.

Frequently Asked Questions

Can I see my renewal date if I am not an admin?

Not by default. Only account owners and users with admin permissions can view subscription details in the console. Ask your account administrator to check the date for you, or request that they grant you view-only access to the Organization settings page.

What if I do not know who my account administrator is?

Log into the Automox console and go to Settings > Organization > Users. You will see a list of all users on your account and their permission levels. The person or people marked as "Admin" or "Owner" are the ones who can see your renewal date. If no one at your organization has admin access, contact Automox support with proof of your organization's ownership and they can help you regain access.

Does Automox send a renewal reminder email?

Automox does not send automatic renewal reminders before the renewal date. You receive an email only if your payment fails. Add the renewal date to your calendar yourself, or ask your account administrator to do so and share it with your team.

Can I change my renewal date?

You cannot change the renewal date yourself in the console. Contact your Automox account representative or support to request a date change. They can adjust it if there is a business reason, though some contracts have fixed renewal dates that cannot be moved.

What if my card expires on the same day as my renewal?

Update your payment method before the renewal date. Even if your card expires on the exact renewal date, Automox may not be able to process the charge in time. Update it at least one week before to be safe.