Verizon store hours vary by location, but most close between 6 p.m. and 9 p.m. on weekdays
Verizon operates thousands of stores across the United States, and each one sets its own hours. A store in a mall may close at 9 p.m., while a standalone location in a smaller town might close at 6 p.m. Weekend hours are typically shorter — many stores open at 10 a.m. on Saturday and close by 6 p.m., with Sunday hours even more limited or closed entirely.
The only way to know when your nearest store closes is to look it up directly. You can find store hours on Verizon's website by entering your zip code, or you can call the store itself. A Google search for "Verizon near me" will also show hours if the store has claimed its listing.
If you need help outside store hours, Verizon offers other ways to reach support that do not require visiting a physical location.
Key Takeaways
- Most Verizon stores close between 6 p.m. and 9 p.m. on weekdays, with shorter hours on weekends and many closed on Sunday.
- Store hours vary by location, so you must check your specific store's schedule on Verizon's website or by calling ahead.
- Verizon customer service is available by phone 24 hours a day, seven days a week at 1-908-559-4899.
- The My Verizon app and website let you manage your account, pay bills, and troubleshoot problems without visiting a store or calling.
- Some Verizon issues can be resolved through chat support on the website during business hours, or you can schedule a callback from a representative.
How to reach Verizon customer service by phone
Verizon's main customer service line is 1-908-559-4899, and it operates 24 hours a day, seven days a week. When you call, you will reach an automated system that asks what you need — billing, technical support, account changes, or something else. The system routes you to the right department, though wait times vary depending on the time of day and how busy the network is.
If you are calling from a Verizon phone, you can also dial 611 to reach customer service directly. This shortcut bypasses the main number and connects you faster, though you will still go through the automated routing system.
Wait times are typically shortest early in the morning on weekdays. Calling on a weekend or after 6 p.m. on a weekday usually means longer holds.
Using the My Verizon app and website after hours
The My Verizon app and website let you handle many tasks without calling or visiting a store. You can pay your bill, check your usage, change your plan, add a line, view your bill details, and restart your service if it has been suspended for non-payment. You can also read your bill as a PDF and set up automatic payments.
For technical problems, the website has a troubleshooting section where you can run diagnostics on your connection, restart your modem or router, or check for outages in your area. If you are having trouble with your phone, you can look up solutions by describing your problem or searching for your device model.
To use the app or website, you need to log in with your Verizon account username and password. If you have forgotten your password, you can reset it on the login page.
Chat support and callback options
Verizon offers live chat support through its website during business hours, typically 8 a.m. to 9 p.m. on weekdays and 9 a.m. to 6 p.m. on weekends. Chat is useful for billing questions, account changes, and general troubleshooting. You do not need to call or visit a store — you can type your question and wait for a representative to respond.
If you prefer not to wait on hold, you can request a callback. When you call customer service or use the website, you have the option to give Verizon your phone number and a time window when you are available. A representative will call you back during that window instead of making you wait on the line.
What to do if you have a technical emergency
If your internet or phone service stops working and you cannot wait until morning, call 1-908-559-4899 and explain that you have a service outage. The automated system will route you to technical support, which operates around the clock. A representative can check whether there is an outage in your area, restart your equipment remotely, or schedule a technician visit if needed.
For internet outages, you can also check Verizon's outage map on the website to see if other customers in your area are affected. If there is a widespread outage, Verizon is already working on it, and you do not need to call.
Visiting a store during business hours
If you need to buy a new phone, return equipment, or handle something that requires a signature or physical inspection, you will need to visit a store. To avoid wasting a trip, call ahead or check the website to confirm the store is open and that someone can help with what you need. Some stores require an appointment for certain services, especially after the pandemic changed how many customers can be in a store at once.
Bring your ID and your Verizon account information. If you are buying a phone, bring any trade-in device you want to exchange. If you are returning equipment, bring the original box and all cables if you still have them.
Frequently Asked Questions
Can I pay my Verizon bill after the store closes?
Yes. You can pay online through the My Verizon website or app at any time, 24 hours a day. You can also pay by phone by calling 1-908-559-4899, and the automated system will take your payment without connecting you to a representative. Payments made online or by phone usually post to your account within one business day.
What if I need to add a line to my plan after hours?
You can add a line through the My Verizon app or website without calling or visiting a store. The process takes a few minutes, and your new line will be active within hours. If you want to buy a new phone at the same time, you will need to visit a store or call customer service to complete the purchase.
Does Verizon have weekend hours?
Most Verizon stores are open on Saturday with shorter hours than weekdays — typically 10 a.m. to 6 p.m. Many stores are closed on Sunday, though some locations in busy areas may have limited Sunday hours. Check your specific store's schedule on the Verizon website.
How long does it take to get a callback from Verizon?
Verizon will call you within the time window you provide, though the exact timing depends on how busy the support team is. If you request a callback during peak hours, it may take longer. You can also choose to wait on hold instead if you prefer to speak to someone when ready.
Can I chat with Verizon support on weekends?
Yes, but only during limited hours. Chat support is typically available 9 a.m. to 6 p.m. on Saturday and Sunday. For support outside those hours, you can call customer service at 1-908-559-4899, which is available 24/7.