Verizon Wireless stores close at different times depending on location and day of the week

Most Verizon Wireless stores close between 6 p.m. and 9 p.m. on weekdays, with many closing at 8 p.m. Saturday hours typically end between 5 p.m. and 7 p.m., and Sunday hours are usually 11 a.m. to 6 p.m. or noon to 5 p.m. However, these times vary significantly by store location — a store in a shopping mall may close when the mall closes, while a standalone store may have its own schedule. The only way to know your specific store's closing time is to check directly.

Verizon does not publish a single closing time for all stores because franchises and authorized retailers operate on different schedules. A store in a busy urban area may stay open until 9 p.m., while a location in a smaller town might close at 6 p.m. Holiday hours also change — stores may close earlier on certain holidays or stay open later during back-to-school season or the winter holidays.

Key Takeaways

  • Most Verizon Wireless stores close between 6 p.m. and 9 p.m. on weekdays, but your specific store may differ.
  • The fastest way to find your store's hours is to visit verizonwireless.com, search for your location, and check the hours listed on that store's page.
  • You can also call your local store directly — the phone number appears in the same search result — and ask about closing time.
  • Authorized retailers and franchise locations may have different hours than corporate Verizon stores, so confirm before you visit.

How to find your store's closing time online

Go to verizonwireless.com and click "Find a Store" or "Stores" in the main menu. Enter your city, zip code, or street address. The search results show nearby locations with their full hours — opening and closing times for each day of the week. Click on the specific store you plan to visit to see its complete schedule.

The store locator also shows whether a location is a corporate Verizon store, an authorized retailer, or a franchise. This matters because authorized retailers sometimes have different hours than corporate locations. The page also displays the store's phone number, so you can call ahead if the hours listed online seem unclear or if you want to confirm they have not changed recently.

Calling ahead to confirm hours

If you are planning to visit during evening or weekend hours, a quick phone call takes 30 seconds and prevents a wasted trip. Search for your store on verizonwireless.com, note the phone number, and call to ask when they close today or on the day you plan to visit. Staff can also tell you if the store is unusually busy, which helps you decide whether to go now or come back later.

This is especially useful if you need help with a specific issue — like a device repair or account change — because you can ask whether the store handles that service and whether you need an appointment. Some Verizon locations require appointments for certain services, and calling ahead lets you schedule one instead of arriving and waiting.

Why closing times vary by location

Verizon Wireless operates through a mix of corporate-owned stores, authorized retailers, and franchise locations. Corporate stores follow Verizon's standard hours, but authorized retailers — often located inside Best Buy, Target, or other retailers — close when that store closes. A Target Verizon counter closes at 10 p.m. if the Target is open until 10 p.m., regardless of Verizon's typical schedule.

Shopping mall locations also close when the mall closes, which varies by mall and season. A mall store might close at 9 p.m. on weekdays but 6 p.m. on Sundays if the mall itself closes early on Sundays. Standalone Verizon stores in strip malls or on their own have more flexibility and may stay open later to serve customers who work during the day.

What to do if your store is closed

Verizon offers several alternatives if you cannot visit a physical store during open hours. You can handle many account changes, bill payments, and plan upgrades on the Verizon website or through the My Verizon app without visiting a store. You can also call Verizon customer service at 611 from a Verizon phone or 908-559-4899 from any phone to speak with a representative about account issues.

For device repairs or trades, Verizon offers mail-in options and repair appointments scheduled online. If you need to buy a new device, you can order online and pick it up at a store the next day, or have it shipped to your home. These options often take less time than visiting a store in person, especially during busy hours.

Weekend and holiday hours

Saturday hours at most Verizon stores run from 9 a.m. or 10 a.m. until 5 p.m. or 7 p.m., depending on the location. Sunday hours are typically 11 a.m. to 6 p.m. or noon to 5 p.m., though some locations are closed on Sunday entirely. Holiday schedules change — stores may close earlier on Christmas Eve, New Year's Eve, or Thanksgiving, or they may close entirely on major holidays like Christmas Day and Thanksgiving.

If you are planning a visit around a holiday, check the store locator a few days before to see if hours have changed. Many stores post holiday hours a week or two in advance, so you will have time to plan an alternative if your usual store is closed.

Frequently Asked Questions

Can I return or exchange a phone after the store closes?

No, you must visit during store hours to return or exchange a device. However, Verizon's return window is typically 14 days, so you have time to visit during your store's next open hours. If you bought the phone online, you can also mail it back using the prepaid label Verizon provides.

Do all Verizon stores have the same closing time?

No. Closing times vary by location, day of the week, and whether the store is corporate-owned or an authorized retailer. Always check your specific store's hours on verizonwireless.com or call ahead rather than assuming all stores close at the same time.

What if I need help but my store is closed?

Call Verizon customer service at 611 from a Verizon phone or 908-559-4899 from any phone. You can also use the My Verizon app to manage your account, pay your bill, or schedule a store appointment for the next available time. For device issues, Verizon offers mail-in repair and online troubleshooting.

Are Verizon stores inside malls open the same hours as the mall?

Usually yes. A Verizon counter inside a mall typically closes when the mall closes, though sometimes it closes 30 minutes to an hour earlier. Check the mall's hours first, then confirm the Verizon location's specific closing time on verizonwireless.com or by calling the store directly.