Cricket Wireless locations open at 10 a.m. on weekdays and 11 a.m. on Saturdays, with closing times between 7 p.m. and 8 p.m. depending on the store
Cricket Wireless is a prepaid mobile carrier owned by AT&T. Most standalone Cricket stores follow consistent hours, but individual locations vary — some open earlier or stay open later, and Sunday hours differ by store. The fastest way to find your specific store's hours is to search "Cricket Wireless near me" on Google Maps, which shows the exact opening time for each location.
If you need help outside store hours, Cricket offers phone support at 1-844-839-3633, available 24 hours a day. You can also handle many account tasks through the Cricket Wireless app or website without visiting a store at all.
Key Takeaways
- Most Cricket Wireless stores open at 10 a.m. weekdays and 11 a.m. Saturdays, but hours vary by location.
- Google Maps shows the exact opening and closing time for the Cricket store nearest you.
- Cricket customer service is available by phone 24 hours a day at 1-844-839-3633.
- You can pay your bill, add data, or manage your account through the Cricket app or website without visiting a store.
How to find your nearest Cricket store and its hours
Open Google Maps on your phone or computer and search for "Cricket Wireless." The map will show every Cricket location near you with the address, phone number, and current hours. Click on a specific store to see whether it is open right now, what time it opens tomorrow, and its full weekly schedule.
Some Cricket stores are inside larger retailers like Walmart or Best Buy. These locations may have different hours than standalone Cricket shops — the store inside Walmart, for example, might close when Walmart closes. Google Maps will show you which type of location each one is.
What you can do without visiting a store
You do not need to go to a Cricket store for most account tasks. The Cricket Wireless app (available on iPhone and Android) and the website at cricketwireless.com let you pay your bill, add data, change your plan, and manage your account settings from home.
If you need a new phone or SIM card, you can order online and have it shipped to your address. If you need when ready help with a technical problem or account issue, calling 1-844-839-3633 is faster than waiting for a store to open.
When to call Cricket customer service instead of visiting a store
Cricket's phone support team handles account questions, billing problems, service issues, and plan changes 24 hours a day. If your store is closed or far away, calling is usually the quickest option. Have your phone number and account PIN ready when you call.
If you prefer not to call, you can also message Cricket through the app or start a chat on the website. Response times vary, but phone support is the fastest way to reach someone when ready.
Store hours for common locations
| Day | Standalone Store Hours | Inside Walmart/Best Buy |
|---|---|---|
| Monday–Friday | 10 a.m.–7 p.m. or 8 p.m. | Varies with host store |
| Saturday | 11 a.m.–7 p.m. or 8 p.m. | Varies with host store |
| Sunday | 12 p.m.–6 p.m. (varies) | Varies with host store |
These are typical hours, but your local store may differ. Always check Google Maps or call ahead before making a trip, especially on Sunday or if you are visiting outside normal business hours.
What to bring if you visit in person
If you do visit a Cricket store, bring a photo ID and your phone number or account PIN. If you are adding a new line or switching from another carrier, bring your previous account number or SIM card. If you are buying a phone, bring a payment method — Cricket accepts credit cards, debit cards, and cash.
For account issues, having your phone handy helps the staff look up your account quickly. If you are returning a phone, bring the original box and all accessories if possible, though policies vary by location.
Frequently Asked Questions
Is Cricket Wireless open on holidays?
Most Cricket stores close on major holidays like Christmas, Thanksgiving, and New Year's Day. Some locations may have reduced hours. Check Google Maps or call your local store before visiting on a holiday.
Can I pay my Cricket bill without going to a store?
Yes. You can pay online at cricketwireless.com, through the Cricket app, or by calling 1-844-839-3633. You can also set up automatic payments so your bill is paid on the same day each month.
What if I need to buy a phone but the store is closed?
You can order phones online at cricketwireless.com and have them shipped to your home. You can also call customer service to place an order by phone. Online orders typically ship within one to two business days.
Do all Cricket stores have the same hours?
No. Hours vary by location and whether the store is standalone or inside another retailer. Google Maps shows the exact hours for each store near you.
Can I get help from Cricket outside of store hours?
Yes. Call 1-844-839-3633 anytime, 24 hours a day, or use the app or website to manage your account. Chat support is also available through the website during extended hours.