Zoho information is remote access software that lets one person see and control another person's computer or phone screen
Zoho information is a tool that lets you look at someone else's device screen from your own computer or phone, and with their permission, control it as if you were sitting at their keyboard. A support person can use it to troubleshoot your printer, help you fill out a form, or fix a software problem without being in the same room. The person being helped can watch everything happening on their screen and stop the session whenever they want.
Zoho is a company that makes business software. information is one of their products — it competes with similar tools like TeamViewer, AnyDesk, and Microsoft Quick information. It works on Windows, Mac, Linux, iOS, and Android devices. Some versions are free for personal use; others charge a monthly fee depending on how many people need access and what features you want.
Key Takeaways
- Zoho information requires the person being helped to start the session and share a code or link — the support person cannot initiate access without permission.
- The person whose screen is being shared can see everything happening and can end the session at any time.
- Free versions exist for personal use, but businesses typically pay a monthly subscription based on the number of support agents who need access.
- Remote access tools like this carry real security risks if you share access with someone you do not trust or if your device is already compromised.
How the connection actually works
When you want to get help, you open Zoho information on your device and generate a session code — usually a string of numbers or a link. You send that code to the person helping you through email, text, or chat. They enter the code into their own copy of Zoho information, and the connection opens. Your screen appears on their device. If you give permission, they can move your mouse, type on your keyboard, and click your buttons.
The connection is encrypted, meaning the data traveling between the two devices is scrambled so that people intercepting your internet traffic cannot read it. That said, encryption only protects the data in transit — it does not protect you if you give access to someone who will misuse it, or if your device is already infected with malware.
When people actually use remote access tools
Tech support teams use Zoho information to help customers fix problems without making them drive to an office or wait for an in-person visit. A family member might use it to help an older relative set up email or troubleshoot a printer. A freelancer might use it to show a client exactly what they are seeing on screen during a design review. Small businesses use it to support employees working from home.
The key in every case is that the person being helped has to start the session and share the code. They are in control of when it starts and when it stops. That is different from spyware or malware, which runs without your knowledge or consent.
The real security trade-offs
When you give someone remote access to your screen, you are letting them see everything on it — your passwords if they are visible, your bank account if you have it open, your private messages if you are scrolling through them. Even if you trust the person, their own device might be compromised, or their account might be hacked. A support scammer might trick you into thinking they are from your bank or your internet provider and get you to share a session code.
The safest practices are: only share access with people you actually know and trust, close sensitive applications before starting a session, and watch what the other person is doing on your screen. If something looks wrong, end the session when ready. Do not share a session code with someone who called you unsolicited claiming to be tech support — legitimate support teams contact you through channels you initiated, not the other way around.
Zoho information versus other remote access tools
TeamViewer and AnyDesk are the most common competitors. All three work similarly — they encrypt the connection, require the person being helped to start the session, and let the support person see and control the screen. The differences are mostly in pricing, which devices they support, and how many people can use the tool at once.
Microsoft Quick information is built into Windows 10 and 11, so if you are helping someone with a Windows computer, you may not need to install anything. Google Chrome Remote Desktop is free and works through a web browser. Zoho information sits in the middle — more features than Quick information, simpler pricing than TeamViewer for small teams, and works across more device types than some competitors.
Free versus paid versions
Zoho offers a free plan for personal use — one support person can help one other person. If you need more support agents (people doing the helping) or more simultaneous sessions, you move to a paid plan. Pricing varies by region and changes over time, so the current cost depends on where you are and what Zoho's website shows today.
For a single person helping a family member or friend, the free version is usually enough. For a business with a support team, you will need a paid subscription. Some companies bundle Zoho information with other Zoho products like their help desk software, which can lower the overall cost if you are already using Zoho for other things.
What happens to your data during a session
Zoho does not record your screen by default — the session is live, not saved. If the support person wants to record it, they have to turn that feature on, and you should see a notification that recording is happening. The encrypted connection means Zoho's own servers cannot see what is on your screen; the data goes directly between the two devices.
That said, Zoho is a company that collects data about how people use their products — that is how they improve the software and decide what features to build next. Read their privacy policy if you want to know exactly what they collect about your account and usage patterns. The policy is on their website and is written in legal language, but it will tell you what information they keep and for how long.
Frequently Asked Questions
Can someone use Zoho information to spy on me without my knowledge?
No. Zoho information requires you to generate a session code and share it. Someone cannot connect to your device without that code. However, if your device is already infected with malware or spyware, that malware could do things Zoho information cannot. Malware runs in the background without your permission; Zoho information only works when you actively share a code.
What if I share a session code by accident or change my mind?
End the session when ready by closing Zoho information or clicking the disconnect button. The other person will lose access right away. If you are worried they saw sensitive information, change your passwords from a different device. If a scammer tricked you into sharing access, contact your bank or the relevant company directly using a phone number from their official website.
Does Zoho information work on my phone?
Yes, Zoho information has apps for iPhone and Android. You can use it to share your phone screen with a support person, or to help someone else with their phone. The same rules explore — you generate the code, you control when the session starts and stops, and you can watch what the other person is doing.
Is Zoho information the same as a VPN?
No. A VPN encrypts all your internet traffic and hides your location. Zoho information only encrypts the connection between two devices for the purpose of sharing a screen. A VPN protects your privacy from your internet provider; Zoho information lets someone help you with a specific problem. They serve different purposes.
What if the support person asks me to disable my antivirus?
Do not do it. Legitimate support never asks you to turn off security software. If someone claims they need you to disable antivirus to fix a problem, end the session and contact the company directly using a phone number from their official website. This is a common scam tactic.