Verizon stores are closed on Labor Day, but you can still use your phone and pay your bill online

Verizon's physical retail locations close on Labor Day (the first Monday in September in the United States). If you need to visit a store that day — to buy a phone, troubleshoot a problem, or handle account changes in person — you will need to go on a different day.

However, closing the store does not mean your service stops. Your phone works normally on Labor Day. You can also pay bills, check your account, and handle many tasks through the Verizon website or the My Verizon mobile app without visiting a store at all.

Key Takeaways

  • Verizon retail stores close on Labor Day, but service continues and you can manage your account online through the website or My Verizon app.
  • You can pay your bill, check your balance, and view your usage on any device without visiting a store.
  • If you need to buy a new phone or handle a problem that requires in-person help, plan your visit for the day before or after Labor Day.
  • Verizon's customer service phone line operates on a limited schedule on Labor Day; check Verizon.com for current hours before calling.

What you can do online instead of visiting a store

Most things you would do in a Verizon store can be done from your computer or phone. Log into your account at Verizon.com or open the My Verizon app to pay your bill, change your plan, add a line, check your data usage, or view your account balance. These tasks take a few minutes and work on Labor Day the same as any other day.

If you need to buy a phone, you can also order one online for delivery or for pickup at a store on a day when it is open. Verizon's website shows you available phones and lets you complete the purchase without leaving home.

When you do need to visit a store

Some problems require a person to help you in person. If your phone is not working and you cannot fix it by restarting or checking your account online, a store visit may be necessary. If you want to trade in an old phone for credit toward a new one, or if you need to set up a new phone in the store, you will need to go in person.

For these situations, visit on the day before Labor Day (Sunday) or the day after (Tuesday). Verizon stores typically open at 10 a.m. and close between 6 p.m. and 8 p.m. on regular weekdays, though hours vary by location. Check the store locator on Verizon.com to see the hours for the location nearest you.

Customer service phone lines on Labor Day

Verizon's customer service phone line may have limited hours on Labor Day rather than being completely closed. If you call 611 from a Verizon phone or 1-908-559-4899 from any phone, you may reach someone, but wait times are often longer on holidays.

Before calling on Labor Day, check Verizon.com to confirm the current phone support hours. If you can wait until Tuesday, you will likely reach someone faster by calling on a regular business day.

Planning ahead for holiday closures

Verizon closes stores on all major U.S. holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. If you know you need to visit a store, check the calendar and plan your visit for a day when the store is open. This is especially important if you need to handle something time-sensitive, like replacing a broken phone before a trip.

The My Verizon app and website are your best tools for avoiding store visits altogether. Most account changes, payments, and troubleshooting can happen there without waiting for a store to open.

What happens if your service has a problem on Labor Day

If your phone loses service on Labor Day, you can still troubleshoot online. Log into your account on Verizon.com to check for outages in your area, restart your phone, or check your account status. Many service problems resolve themselves or can be fixed by restarting your device.

If you cannot fix the problem online and need when ready help, call the customer service number. Even with longer wait times on a holiday, a representative can often resolve issues over the phone without requiring a store visit.

Frequently Asked Questions

Can I buy a phone on Labor Day at Verizon?

You cannot buy a phone in a Verizon store on Labor Day because stores are closed. You can order a phone online for delivery or for pickup at a store on a different day. If you need a phone urgently, visit a store on Sunday or Tuesday instead.

Will my Verizon service work on Labor Day?

Yes. Your phone service works normally on Labor Day. The store closure does not affect your ability to make calls, send texts, or use data. You can also pay your bill and manage your account online as usual.

What if I have an emergency on Labor Day and need Verizon help?

Call 611 from your Verizon phone or 1-908-559-4899 from any phone. Customer service operates on a limited schedule but is available. Wait times are typically longer on holidays, so be prepared for a longer call.

Can I return or exchange a phone on Labor Day?

No, Verizon stores are closed on Labor Day, so you cannot return or exchange a phone that day. Plan your return or exchange for the day before or after. Check your return window — Verizon typically allows returns within 14 days of purchase.

Is the My Verizon app working on Labor Day?

Yes. The My Verizon app and Verizon.com work on Labor Day the same as any other day. You can pay bills, check your account, view usage, and manage your service through the app or website without any interruption.