Call forwarding on Verizon stops working when you turn it off in your account settings or through a code

Call forwarding is a feature that sends incoming calls to a different phone number — yours or someone else's. On Verizon, you control it through your account online, through the My Verizon app, or by dialing a code from your phone. The steps depend on whether you have a landline or a mobile phone, and whether you set up call forwarding yourself or inherited it from a previous account holder.

If you do not remember setting up call forwarding but calls are going somewhere else, a previous user of your number may have activated it. Turning it off takes about two minutes and requires no special permission.

Key Takeaways

  • Mobile customers can turn off call forwarding by opening the My Verizon app, going to Account settings, and toggling Call Forwarding off under Call Settings.
  • You can also dial *73 from your Verizon phone to disable call forwarding when ready, without opening an app or logging in.
  • Landline customers should log into their Verizon account online and look for Call Forwarding under Phone Settings, then select "Don't Forward Calls."
  • If you do not know your Verizon password, you can reset it on the login page or call Verizon customer service at 611 from your phone.

Disable call forwarding on a Verizon mobile phone using the app

Open the My Verizon app on your phone. Tap the menu icon (three horizontal lines) in the bottom right corner, then tap Account.

Scroll down to Call Settings and tap Call Forwarding. You will see a toggle switch next to "Call Forwarding." If it is blue or turned on, tap it to turn it off. The toggle will turn gray. Your calls will now ring your phone directly instead of forwarding to another number.

If the toggle is already gray, call forwarding is not active on your account. If you are still not receiving calls, the problem may be Do Not Disturb mode on your phone itself, or a different carrier setting.

Disable call forwarding using a code from your phone

The fastest way to turn off call forwarding is to dial *73 from your Verizon phone and press call. You do not need to be connected to the internet or logged into your account. Within a few seconds, you will hear a confirmation message or see a notification on your screen saying call forwarding is now off.

This code works on both mobile phones and some Verizon landlines. If you dial *73 and nothing happens, try the app or online method instead — your phone plan may not support the code.

If you want to turn call forwarding back on later, dial *72 followed by the phone number you want calls forwarded to, then press call.

Disable call forwarding on a Verizon landline through your online account

Go to verizon.com and log in with your phone number and password. If you do not remember your password, click "Forgot password?" on the login page and follow the steps to reset it by email or security questions.

Once logged in, look for Phone or Account Settings in the menu. Find Call Forwarding and select the option that says "Don't Forward Calls" or "Disable Call Forwarding." Save your changes. The system will confirm that call forwarding is now off.

Landline call forwarding settings can take up to 15 minutes to take effect, so do not be alarmed if calls still forward for a short time after you make the change.

What to do if you cannot log into your Verizon account

If you forgot your Verizon password, you can reset it on the login page without calling customer service. Click "Forgot password?" and choose to receive a reset link by email or answer security questions you set up when you created your account.

If you do not have access to the email address on file or do not remember your security answers, call Verizon customer service at 611 from your Verizon phone, or 1-908-559-4899 from any phone. Have your phone number and the last four digits of your Social Security number ready. A representative can reset your password or disable call forwarding for you directly.

Why call forwarding might be on when you did not set it up

If you recently got a new phone number or took over an existing Verizon account, the previous user may have set up call forwarding. It stays active until someone turns it off — Verizon does not automatically clear it when ownership changes.

Call forwarding can also be activated by a family member or someone else with access to your account if your password is shared. If you think someone else turned it on without permission, change your Verizon password after you disable call forwarding.

Frequently Asked Questions

Will disabling call forwarding affect my voicemail?

No. Voicemail and call forwarding are separate features. Turning off call forwarding means calls ring your phone instead of going to another number, but voicemail will still work normally if you do not answer.

Can I set up call forwarding to go to different numbers at different times?

Verizon does not offer automatic time-based call forwarding through the standard feature. You would need to manually change the forwarding number each time, or use a third-party app that handles conditional forwarding. Some business plans include this, so contact Verizon if you have a business account.

What if the *73 code does not work?

Some older phones and certain plan types do not support the code. Use the My Verizon app or log into your account online instead. If neither method works, call 611 from your phone and ask a representative to disable it for you.

Does disabling call forwarding cost anything?

No. Turning call forwarding on or off is free. There is no charge to change your settings.