Where to find Uber support depends on what went wrong
Uber has different support channels for different problems, and the fastest route depends on whether you're a rider, driver, or Eats customer. Most issues can be handled through the app itself without calling a phone number. If you need to reach a human, Uber's phone support exists but has wait times — the app chat is usually faster for urgent problems.
The support system is designed to route you to the right team based on your account type and the kind of issue. A lost item, a billing dispute, and a safety concern each have their own path, and knowing which one applies to you saves time.
Key Takeaways
- Open the Uber app, tap your profile icon, select Help, and choose your issue type — this gets you to the right support team without waiting on hold.
- Chat support through the app is available 24/7 for riders and usually responds within minutes, while phone support has longer wait times.
- For safety emergencies, call 911 first; for non-emergency safety concerns, use the app's safety report feature to contact Uber directly.
- Drivers and Eats customers have separate support channels within their respective apps, not the main Uber rider app.
- Uber does not have a general customer service phone number — all support routes start in the app or through the website.
Using the app to contact support for a ride issue
The fastest way to reach Uber support is through the app itself. Open Uber, tap the profile icon in the bottom right corner, then tap Help. You'll see a list of common issues: "Trip issues," "Lost item," "Payment and refunds," "Account and settings," and others. Select the category that matches your problem.
After you choose a category, Uber shows you articles that might solve it, but there's always a "Still need help?" button at the bottom. Tap that, and you'll be offered a chat with a support agent. The chat window opens when ready, and a human usually responds within a few minutes. If chat is unavailable for your specific issue, you'll see a callback option instead — you enter your phone number and Uber calls you back, usually within an hour during business hours.
For lost items, the app has a dedicated section. Go to Help, select "Lost item," and describe what you left behind and which trip it was in. Uber contacts the driver on your behalf and lets you know if they found it. If the driver has it, Uber can help arrange pickup or delivery.
Contacting support for payment and billing problems
Billing disputes — a charge you don't recognize, a refund that didn't go through, or a question about surge pricing — go through the "Payment and refunds" section in Help. Describe the trip, the amount, and what happened. Support can see your transaction history and can issue refunds for legitimate issues like a cancelled trip you were still charged for or a driver who took a much longer route than necessary.
Refunds typically appear in your original payment method within 3 to 5 business days, though this depends on your bank. If you paid with a credit card, the refund goes back to that card. If you used Uber Cash or a gift card, the credit appears in your account when ready.
For recurring charges or subscription issues (like Uber Pass), go to Account and settings in Help, then select the subscription section. You can cancel or modify your plan there, and support can explain what you're being charged for if the description isn't clear.
Safety concerns and how to report them
If you feel unsafe during a trip, end the trip and move to a safe location. After the trip ends, open the app, find that trip in your history, and tap the three-dot menu. Select "Report safety concern." Describe what happened in detail — Uber takes these reports seriously and investigates them. You can also block a driver from the same menu.
For emergencies happening right now — if you're in when ready danger — call 911 first. Tell the dispatcher you're in an Uber and provide your location. After you're safe, report what happened through the app so Uber's safety team has a record.
Uber also has a feature called Safety Toolkit that lets you share your trip details with emergency contacts in real time. You can enable this before you request a ride, and your chosen contacts can see your location and driver information while you're traveling.
Support for Uber Eats orders
Eats customers use a separate app or the Eats section of the main Uber app. To contact support about a food order, open Uber Eats, tap the account icon, select Help, and choose your issue. Common Eats problems include missing items, wrong order, or a delivery that didn't arrive.
For a missing item or wrong order, Eats support can issue a refund or credit to your account when ready. You don't usually need to return the food. If your order didn't arrive and the driver marked it as delivered, support investigates by checking the driver's location data and can refund you or send a replacement.
Eats support chat is also available 24/7 through the app. Response times are usually similar to Uber rider support — a few minutes during peak hours, faster during off-peak times.
Support for Uber drivers
Drivers have their own support system separate from riders. Open the Driver app, tap the menu icon, select Help, and choose your issue. Driver support handles questions about earnings, acceptance rates, account deactivation, vehicle documents, and trip disputes.
Driver support also has chat and callback options. Some driver issues require document verification — if Uber needs to confirm your insurance or vehicle registration, support will tell you exactly what to upload and where. Drivers can also appeal account deactivations through this channel, though the process is separate from regular support requests.
What to do if you can't reach support
If the app chat is unavailable or you're having trouble accessing your account, you can contact Uber through the website. Go to uber.com, scroll to the bottom, and select Help. You can submit a support request there, and Uber will respond via email, usually within 24 hours.
For account access issues — if you're locked out or can't log in — the website support form is often the fastest route because it doesn't require you to be logged into the app. Describe what's happening, and support can help you regain access or reset your password.
Uber does not publish a general phone number for customer support. If you see a phone number online claiming to be Uber support, verify it by checking the official Uber website or app first — scam numbers exist, and calling an unofficial number can lead to fraud.
Frequently Asked Questions
How long does it take to get a response from Uber support?
Chat support usually responds within a few minutes during business hours and peak times. Callback support typically calls within an hour. Email responses through the website usually arrive within 24 hours. Wait times are longer during late night and early morning hours.
Can I call Uber support directly without using the app?
Uber does not have a general customer service phone number you can call. All support starts through the app or the website. The callback option in the app is the closest to a phone call — you request one and Uber calls you back.
What if I was charged for a trip I didn't take?
Go to Help in the app, select "Payment and refunds," and describe the charge. Support can see your trip history and will refund you if the charge was an error. If your account was compromised, support can also help find it and review other recent charges.
How do I report a driver for unsafe behavior?
After the trip ends, open the app, find the trip in your history, tap the three-dot menu, and select "Report safety concern." Describe what happened. For when ready danger, call 911 first, then report through the app afterward so Uber has a record.
Can Uber support help me find a lost item?
Yes. Go to Help, select "Lost item," describe what you left behind and which trip it was in. Uber contacts the driver and lets you know if they found it. If the driver has it, Uber can help arrange how to get it back.