Where to find Pinterest's help center and contact options
Pinterest has a self-service help center where you can search for answers to common questions, but there is no direct phone number or email address for general support. Instead, you report problems through your account settings, use the in-app help menu, or contact Pinterest through their web form for specific issues like account access or copyright claims.
The fastest way to reach someone depends on what you need. If your account is locked or hacked, you use the account recovery form on the login page. If you want to report content that violates Pinterest's rules, you use the report button on the pin or board itself. If you have a billing question about Promoted Pins or a business account, you contact their business support team through your account dashboard.
Key Takeaways
- Pinterest does not have a phone number for customer support; all contact happens through web forms, in-app reporting, or the help center.
- Account recovery (locked or hacked accounts) uses a dedicated form on the login page, separate from general support.
- Reporting content violations, spam, or copyright issues happens through the pin itself using the three-dot menu and report option.
- Business account holders can contact Pinterest Ads support through their campaign dashboard for billing and advertising questions.
- Response times vary by issue type, but Pinterest typically replies to account security issues within 24 to 48 hours.
How to access Pinterest's help center and search for answers
The Pinterest Help Center is at help.pinterest.com and covers topics like account settings, privacy, how pins work, and troubleshooting common problems. You can search by keyword or browse categories. Many issues—like resetting your password, changing your email, or understanding how the home feed works—have step-by-step guides you can follow without contacting support.
The help center also lists Pinterest's policies on what you can and cannot do on the platform, including rules about spam, harassment, and intellectual property. If you are trying to understand why a pin was removed or your account was restricted, the policy pages explain what triggered it. This is often faster than waiting for a response from support.
Reporting a problem or policy violation through your account
To report a pin, board, or user account that breaks Pinterest's rules, open the pin or profile, tap or click the three-dot menu icon, and select "Report pin" or "Report user." You then choose the reason—spam, hate speech, sexual content, copyright infringement, or other—and submit. Pinterest reviews reports and removes content that violates its policies, though you will not receive a notification about the outcome.
If someone is harassing you or you see content that is illegal in your country, use the same report button. For copyright claims specifically, you can file a formal DMCA takedown notice through Pinterest's copyright form, which requires your name, contact information, and a description of the copyrighted work and where it appears on Pinterest.
Recovering a locked or hacked account
If you cannot log in to your Pinterest account, go to pinterest.com/login and click "Forgot password?" or "Can't log in?" You will be asked to enter your email address or username. Pinterest sends a password reset link to the email on file. If you no longer have access to that email, click "I can't access this email" and Pinterest will ask security questions or ask you to verify your identity another way.
If you believe your account was hacked—someone changed your password, email, or pins without your permission—use the same recovery form and select the option for a compromised account. Pinterest prioritizes these cases and may ask you to verify your identity by providing information only the real account owner would know, like pins you created or boards you followed. This process usually takes 24 to 48 hours.
Contacting Pinterest for billing and business account issues
If you run Promoted Pins or a Pinterest Business Account and have questions about billing, campaign performance, or advertising features, you contact support through your Ads Manager dashboard. Log in to ads.pinterest.com, click the question mark icon in the top right, and select "Contact support." You can describe your issue and attach screenshots. Business support typically responds within one to two business days.
For questions about Pinterest's business tools, analytics, or how to set up a business account, the Business Help Center at business.pinterest.com has guides and tutorials. Many account setup and feature questions are answered there before you need to contact support.
What to do if you do not receive a response
Pinterest support response times depend on the issue. Account security problems usually get a response within 24 to 48 hours. General support requests, copyright claims, and business account questions may take three to seven business days. If you have not heard back after that window, you can submit a follow-up through the same form you used originally.
If your issue is urgent—for example, your account was hacked and you are losing money—include that context in your initial message. Pinterest flags urgent cases differently. You can also try reaching out through Pinterest's official social media accounts on Twitter or Instagram, though this is slower than the official support channels and is mainly for public complaints.
Understanding Pinterest's policies before you contact support
Before contacting support, check whether your issue is actually a policy violation or a misunderstanding of how Pinterest works. For example, if a pin you created was removed, it was likely removed because it broke a rule—not because of a technical error. Pinterest's policy pages explain what gets removed and why. Reading the relevant policy first saves you time and gives you context for your message to support.
Similarly, if you are locked out of your account, it may be because Pinterest detected suspicious activity and temporarily restricted access to protect you. The help center explains account restrictions and how to resolve them. Many people think they need to contact support when they actually just need to verify their identity or update their password.
Frequently Asked Questions
Can I call Pinterest customer support?
No, Pinterest does not have a phone support line. All support happens through web forms, the help center, or in-app reporting. For account security issues, use the recovery form on the login page. For other problems, use the help center search or submit a report through your account settings.
How long does it take Pinterest to respond to a support request?
Account security issues usually get a response within 24 to 48 hours. General support requests, copyright claims, and business questions typically take three to seven business days. Response times are longer during weekends and holidays.
What should I do if Pinterest removed my pin or restricted my account?
First, check Pinterest's community guidelines and policies to understand what rule may have been broken. If you believe the removal was a mistake, you can appeal through your account settings or by contacting support with details about the pin. Include a screenshot if possible.
How do I report spam or a fake account on Pinterest?
Open the account or pin, tap the three-dot menu, and select "Report user" or "Report pin." Choose "Spam" as the reason and submit. Pinterest reviews all reports and removes accounts or content that violates its spam policy.
Is there a way to contact Pinterest about a privacy concern?
Yes. Go to help.pinterest.com and search "privacy" to find Pinterest's privacy policy and data request forms. You can also submit a privacy concern through the help center contact form. For data deletion or access requests, Pinterest has a dedicated form under its privacy settings.