Where to find your Uber rating

Your Uber rating appears in the app under your account profile. Open Uber, tap the account icon (usually your photo or initials in the top left or right corner), and look for a number with stars next to your name. That number, which ranges from 1.0 to 5.0, is your rider rating — what drivers see about you before they accept your trip request.

The rating displays as a single decimal number: 4.8, 4.6, 3.9, and so on. You will see it every time you open your profile, along with a small star icon. If you have taken very few trips, Uber may not show a rating yet, since the system needs several rides to calculate an average.

Drivers also have ratings that you can see. When you request a ride, the driver's name, photo, and rating appear on your screen before you confirm the pickup. This works both ways — drivers see your rating before deciding whether to accept your request.

Key Takeaways

  • Your Uber rating is a number from 1.0 to 5.0 that appears in your account profile, calculated from ratings drivers give you after each trip.
  • Drivers see your rating before accepting your request, and ratings below 4.6 may result in longer wait times or fewer drivers willing to pick you up.
  • You cannot see individual ratings from specific drivers, only your overall average and the ratings of drivers assigned to your current trip.
  • Ratings improve when you are on time, respectful, and keep the car clean; they drop when you cancel last-minute, are rude, or damage the vehicle.

How Uber calculates your rating

After each trip, drivers rate you on a scale of one to five stars. Uber adds all those ratings together and divides by the number of trips to create your average. If you have taken 50 trips and received mostly five-star ratings with a few four-star ratings, your overall rating will be somewhere between 4.5 and 5.0.

The system weights recent trips more heavily than old ones, so a bad rating from last month matters less than one from last week. This means your rating can improve relatively quickly if you focus on getting five-star ratings on your next several trips.

Uber does not show you which trips earned which ratings. You will not see a breakdown like "Trip on Tuesday: 5 stars, Trip on Wednesday: 4 stars." You only see the final number.

What affects your rating

Drivers rate based on how the trip goes from their perspective. Being ready when they arrive, having your destination entered correctly, and being polite during the ride all lead to five-star ratings. Drivers also notice whether you keep the car clean and whether you follow basic rules like not eating messy food or playing loud music.

Canceling a trip after the driver has already started driving to pick you up is one of the fastest ways to damage your rating. Drivers see this as wasted time and money, and many will rate it poorly. Requesting a ride and then not being ready when the driver arrives has the same effect.

Being rude, asking the driver to break traffic laws, or leaving trash in the car will result in low ratings. Drivers also note if you ask them to make stops they did not agree to, or if you try to fit more passengers than the car allows.

Why your rating matters

A high rating makes getting rides easier. Drivers can see your rating before accepting your request, and many will skip requests from riders with ratings below 4.6. This means you may wait longer for a pickup, or no driver may accept at all during busy times.

Uber does not publish a specific threshold where the app stops showing you to drivers, but riders report that ratings below 4.0 make it very difficult to get picked up. Ratings between 4.0 and 4.6 may result in longer wait times. A rating of 4.7 or higher is generally considered good and should not cause problems.

In extreme cases, Uber may deactivate an account with a very low rating, though this is rare and usually happens only after multiple complaints about safety or behavior.

How to improve a low rating

If your rating has dropped, the fastest way to improve it is to take several trips and focus on earning five-star ratings. Be ready when your driver arrives, have your destination set before requesting, and be friendly and respectful during the ride. Keep the car clean and do not eat or drink anything messy.

Follow the driver's directions without asking them to break rules or make unauthorized stops. If you need to cancel, do it before the driver starts driving to your location — canceling after they have already left to pick you up damages your rating more than canceling early.

If you believe a low rating is unfair or resulted from a driver's mistake, you can contact Uber support through the app. Go to your account, select "Help," and choose the trip in question. Explain what happened, but understand that Uber rarely removes ratings unless there was a clear violation of their policies.

Differences between rider and driver ratings

Drivers also have ratings that work the same way — riders rate them after each trip on a scale of one to five stars. You can see a driver's rating before you request them, and you can choose not to ride with drivers who have low ratings. Drivers cannot see your name or photo until they accept your request, but they can see your rating.

Both ratings are calculated the same way: an average of all ratings received, with recent trips weighted more heavily. Both affect how straightforward it is to get matched with the other person. A driver with a 4.6 rating may have trouble finding riders willing to book them, just as a rider with a 4.6 rating may have trouble finding drivers willing to pick them up.

What your rating does not include

Your rating is based only on driver feedback after completed trips. It does not include complaints to Uber support, reports of lost items, or disputes over charges — those are handled separately. A driver might give you five stars but also report that you left a mess, and Uber would handle that complaint independently of your rating.

Your rating also does not reflect how much you tip, how often you use the app, or how far you travel. Tipping does not directly affect your rating, though drivers may be more likely to give five stars if you tip well. Conversely, not tipping does not automatically lower your rating, though some drivers may factor it in.

Frequently Asked Questions

Can I see which driver gave me a low rating?

No. Uber does not show you individual ratings from specific trips or drivers. You only see your overall average rating. This protects both riders and drivers from confrontation over ratings.

How long does it take to improve my rating?

Ratings improve gradually as you take more trips and earn five-star ratings. Since recent trips are weighted more heavily, you may see improvement within five to ten trips if you focus on good behavior. However, the exact timeline depends on how many trips you take and what ratings you receive.

What happens if my rating drops below 4.0?

You will likely experience longer wait times and fewer drivers willing to accept your requests. Some drivers may skip your ride entirely. Uber may eventually deactivate your account if your rating becomes extremely low, though this is uncommon and usually requires multiple safety or behavior complaints.

Does tipping affect my rating?

Tipping does not directly affect your rating, since drivers rate you before seeing whether you tipped. However, drivers may be more inclined to give five stars if you are polite and respectful, and tipping is often seen as a sign of appreciation for good service.

Can Uber remove a rating I think is unfair?

Uber rarely removes ratings unless there was a clear policy violation by the driver. You can contact support through the app and explain your side of the story, but the company generally keeps ratings in place. Focus on earning better ratings on future trips instead.