How to cancel Verizon 5G Home Internet
You can cancel Verizon 5G Home Internet by calling Verizon directly at 1-833-633-6077, visiting a Verizon store in person, or using the My Verizon app on your phone. Verizon does not charge an early termination fee for 5G Home Internet, so you can stop service whenever you want without a penalty. The cancellation takes effect on the date you request, though you may be billed through the end of your current billing cycle.
Unlike traditional home internet contracts that lock you in for 12 or 24 months, 5G Home Internet is month-to-month from the start. This means there is no contract to break and no fee for leaving. However, you do need to return the equipment Verizon provided — usually a gateway device that looks like a small white box — or you will be charged a non-return fee of around $100 to $150.
Key Takeaways
- Call 1-833-633-6077, visit a Verizon store, or use the My Verizon app to cancel; there is no early termination fee.
- You must return the gateway device Verizon gave you, or you will be charged a non-return fee of approximately $100 to $150.
- Cancellation takes effect on your requested date, but you may still owe charges through the end of your current billing cycle.
- Keep your account number and service address handy when you call, as Verizon will ask for them to locate your account.
Calling Verizon to cancel by phone
Calling is usually the fastest way to cancel. Dial 1-833-633-6077 and tell the representative you want to cancel your 5G Home Internet service. Have your account number ready — you can find it on your Verizon bill or in the My Verizon app. The representative will ask for your service address to confirm which account you are cancelling.
The representative may ask why you are leaving or offer you a discount to stay. You are not required to accept any offer. Once you confirm you want to cancel, ask the representative for a cancellation confirmation number and the date your service will end. Write this down or take a screenshot. Ask about the return process for the gateway device — Verizon will either mail you a prepaid shipping label or direct you to drop it off at a store.
Cancelling through the My Verizon app or online
You can also cancel through the My Verizon app on your phone or at my.verizon.com on a computer. Log in with your Verizon username and password. Navigate to your account settings and look for the option to manage or cancel your 5G Home Internet service. The app will walk you through the cancellation steps and ask you to confirm your request.
Using the app or website is convenient if you prefer not to call, but you will not get a confirmation number in real time. After you submit your cancellation request online, Verizon will send you a confirmation email within a few hours. Check your email (including spam folders) for this confirmation, which will include your cancellation date and instructions for returning the gateway device.
Returning your gateway device
The gateway is Verizon's property, and you must return it to avoid a non-return fee. When you cancel, Verizon will give you one of three options: they will mail you a prepaid shipping label that you use to send the device back, they will arrange a pickup from your home, or you can drop it off at a Verizon store. Prepaid shipping is the most common option and usually takes one to two weeks.
Pack the gateway carefully in a box with padding to prevent damage during shipping. Include any cables that came with it. Write the return address clearly on the package and keep your tracking number until Verizon confirms they received the device. If you lose the prepaid label, you can request a new one by calling 1-833-633-6077 or through the My Verizon app.
What happens to your final bill
Your final bill will include charges through the end of your current billing cycle, even if you cancel before that date. For example, if your billing cycle runs from the 15th of one month to the 14th of the next, and you cancel on the 20th, you will still owe charges through the 14th. Verizon will mail your final bill or send it electronically, depending on how you receive bills now.
Check your final bill carefully to make sure it only includes charges through your cancellation date and does not include any early termination fees (which should not appear, since 5G Home Internet has no contract). If you see unexpected charges, call Verizon to dispute them before paying.
If you need to cancel before your first month ends
Verizon offers a trial period for 5G Home Internet, though the exact length varies by location. If you cancel within this window — typically 30 days — you may not owe any service charges, only the cost of the gateway device if you do not return it. When you call to cancel, ask the representative whether you are still within the trial period and what charges, if any, you will owe.
Keep records of your cancellation date and any confirmation numbers. If Verizon charges you for service after your cancellation date, you can dispute the charge by calling customer service or filing a complaint with your state's attorney general office.
Frequently Asked Questions
Will I be charged a fee for cancelling early?
No. Verizon 5G Home Internet is month-to-month with no contract, so there is no early termination fee. You only owe charges through the end of your current billing cycle and the non-return fee if you do not send back the gateway device.
What if I lose the gateway device?
You will be charged a non-return fee of approximately $100 to $150. Contact Verizon when ready to report it lost. In some cases, Verizon may waive the fee if you report the loss within a certain timeframe, though this is not may provide.
Can I cancel over email or through social media?
Verizon prefers phone, app, or in-person cancellations because they need to confirm your identity. Email and social media are not reliable ways to cancel. Use the phone number 1-833-633-6077 or the My Verizon app to may support your cancellation is processed correctly.
How long does it take for my service to actually stop?
Your service will stop on the date you request, which is usually the same day you call or submit your cancellation request. However, you may still owe charges through the end of your billing cycle even after service stops.
What if I want to switch to a different internet provider?
You can cancel Verizon 5G Home Internet and switch to another provider without penalty. Before you cancel, make sure your new provider's service is active at your address so you do not have a gap in internet coverage.