Total Drive cancellation depends on how you signed up
Total Drive is a cloud storage and backup service that stores your files online. If you signed up through their website directly, you cancel from your account settings. If you subscribed through another platform — like the Microsoft Store, Apple App Store, or Google Play — you cancel the subscription where you bought it, not through Total Drive itself.
The cancellation process takes a few minutes either way, but the exact steps differ. Cancelling in the wrong place won't work, so identifying where your subscription lives is the first step.
Key Takeaways
- Total Drive subscriptions bought directly from their website are cancelled in your account settings under billing or subscription options.
- Subscriptions purchased through app stores (Apple, Google, Microsoft) must be cancelled through that store's settings, not through Total Drive.
- After cancellation, your account usually stays active until the end of your current billing period, and you can still read your files during that time.
- Cancelling your subscription does not delete your files automatically — you can read them before the account closes or request deletion separately.
Cancelling a Total Drive subscription bought directly from their website
Log into your Total Drive account on their website. Go to your account settings or profile menu — this is usually in the top right corner of the page. Look for a section called "Billing," "Subscription," "Plans," or "Account Settings."
Find the option to manage or cancel your subscription. This button might say "Cancel Subscription," "Downgrade Plan," or "Manage Billing." Click it and follow the prompts. Total Drive may ask why you are cancelling — you can skip this or answer it, but either way the cancellation will go through. Confirm the cancellation when prompted.
You should receive a confirmation email within a few minutes. Your subscription ends on the date shown in that email, which is usually the end of your current billing cycle. You keep access to your account and files until that date arrives.
Cancelling a Total Drive subscription from an app store
If you subscribed through the Apple App Store, open the App Store app on your iPhone or iPad. Tap your profile icon in the bottom right corner, then tap "Subscriptions." Find Total Drive in the list, tap it, and select "Cancel Subscription." Confirm when prompted.
If you subscribed through Google Play on an Android phone, open the Google Play app and tap your profile icon in the top right. Go to "Manage subscriptions," find Total Drive, and tap "Cancel subscription." Confirm the cancellation.
If you subscribed through the Microsoft Store on a Windows computer, open the Microsoft Store app. Click your profile icon in the top right, then "App subscriptions." Find Total Drive and select "Manage." Click "Cancel subscription" and confirm.
The app store will send you a confirmation email. Your subscription ends on the date shown in that email, and you keep access to your files until then.
What happens to your files after cancellation
Cancelling your subscription does not automatically delete your files. Your account remains active through the end of your billing period, and you can still log in and read everything during that time. After your subscription ends, you usually have a grace period — often 30 days — to read your remaining files before Total Drive deletes them.
If you want to delete your files when ready rather than wait, you can do that from your account settings before you cancel. If you want to keep your files but lose the paid features, you can downgrade to a free plan instead of cancelling entirely — check your account settings for a downgrade option.
If you cannot find the cancellation option
Check that you are logged into the correct account. If you have multiple email addresses or accounts, the subscription might be under a different one. Look for a "Switch Account" or "Sign Out" option to make sure you are in the right place.
If the cancellation button is missing or greyed out, your subscription may have already ended or been cancelled. Check your email for any cancellation confirmations from the past few months.
If you still cannot cancel, contact Total Drive support through their website. You will need your account email address and the email address of the account holder if they are different. Support can cancel the subscription for you, though this usually takes one to two business days.
Avoiding accidental resubscription
After you cancel, do not click any "Restore" or "Reactivate" buttons in the Total Drive app or website — these will restart your subscription when ready. If you see a prompt asking you to renew, you can safely close it without resubscribing.
If you cancelled through an app store, remove the Total Drive app from your phone or computer to avoid accidentally tapping a subscription button. You can always reinstall it later if you change your mind.
Frequently Asked Questions
Will I lose my files when ready after cancelling?
No. Your account stays active until the end of your current billing period, and you can read your files anytime during that window. After your subscription ends, you typically have 30 days to read remaining files before they are deleted. Check your account settings or the cancellation confirmation email for the exact deletion date.
Can I cancel in the middle of a billing cycle and get a refund?
Total Drive's refund policy depends on when you subscribed and which payment method you used. Most subscriptions are non-refundable once the billing period has started. Contact Total Drive support with your subscription date and payment method to ask about your specific situation.
What if I subscribed through a family plan or shared account?
If someone else owns the subscription, only they can cancel it from their account settings. If you are the owner and want to remove just one person from a family plan, look for a "Manage Family Members" or "Manage Users" option instead of cancelling the whole subscription.
Do I need to cancel before deleting the Total Drive app?
Yes. Deleting the app does not cancel your subscription — you will still be charged. Always cancel through your account settings or the app store first, then delete the app afterward if you want.