Cancel Spokeo through your account settings

To cancel Spokeo, log into your account on their website, go to Account Settings, and look for a "Cancel Subscription" or "Delete Account" option. The exact wording and location depend on whether you have a free or paid membership. Spokeo will usually ask you to confirm the cancellation and may offer a discount to keep you as a customer — you can decline and proceed with the cancellation.

If you cannot find the cancellation option in your account settings, look for a "Help" or "Contact Us" link on the Spokeo website. You can also request cancellation by email, though this takes longer than doing it yourself through the account portal. Keep a record of your cancellation request in case you are charged again by mistake.

Key Takeaways

  • Log into your Spokeo account and navigate to Account Settings to find the cancellation option yourself, which is the fastest method.
  • Spokeo may prompt you with a discount offer after you request cancellation — you can ignore this and complete the cancellation anyway.
  • If you cannot locate the cancellation button, contact Spokeo support by email or phone to request it manually.
  • Check your credit card or bank statement after cancellation to confirm you are no longer being charged monthly.
  • If Spokeo continues to charge you after cancellation, contact your bank or credit card company to dispute the charge.

What happens to your data after cancellation

Canceling your Spokeo account stops future charges, but it does not automatically remove your personal information from Spokeo's database. Spokeo compiles data from public records, social media, and other sources, so your information may still appear in search results even after your account is gone.

If you want your information removed from Spokeo's search results, you need to submit a separate removal request. Go to Spokeo's "Remove My Information" page and follow their process, which usually involves verifying your identity. This removal request is different from account cancellation and must be done separately.

Stop recurring charges if you forget to cancel

If you realize Spokeo has charged you after you thought you canceled, contact your bank or credit card company and dispute the charge. Tell them you requested cancellation and did not authorize the charge. Your bank can reverse the transaction and may be able to block future charges from Spokeo automatically.

You can also contact Spokeo directly to request a refund for charges after your cancellation date. Keep any confirmation emails or screenshots showing when you canceled. If Spokeo refuses to refund you, your bank's dispute process is usually faster and more reliable than negotiating with the company directly.

Prevent accidental reactivation

After you cancel, do not click on old Spokeo emails or links that offer discounts or free trials. These links can sometimes reactivate your account or create a new one. If you receive promotional emails from Spokeo after cancellation, you can unsubscribe from the mailing list separately from your account cancellation.

If you used a password manager to store your Spokeo login, delete that entry after cancellation so you do not accidentally log back in. Some people have reported being charged again after clicking a "resume membership" link in an email, so treat all Spokeo communications with caution once you have canceled.

Alternatives if you cannot cancel online

If Spokeo's website is not working or you cannot locate the cancellation button, call their customer service phone number, which is usually listed on your billing statement or in your account confirmation email. Have your account number and the email address associated with your account ready when you call.

You can also file a complaint with your state's attorney general or the Federal Trade Commission if Spokeo refuses to cancel your account or continues charging you after cancellation. Document all your cancellation attempts and keep copies of any responses from Spokeo. These agencies investigate consumer complaints and can pressure companies to refund customers.

Frequently Asked Questions

Will canceling my Spokeo account remove my information from the internet?

No. Canceling your account only stops your access to Spokeo's search tool and stops future charges. Your personal information remains in Spokeo's database and in public records. To remove your information from Spokeo's search results, you must submit a separate removal request through their website.

How long does it take for Spokeo to stop charging me?

Charges should stop when ready after you cancel, but it can take one to two billing cycles for the charge to disappear from your statement. If you see a charge after that window, contact your bank to dispute it. Spokeo should refund charges that occur after your cancellation date if you provide proof you canceled.

Can I get a refund if Spokeo charged me after I canceled?

Contact Spokeo directly with proof of your cancellation request and ask for a refund. If they refuse, dispute the charge with your bank or credit card company. Your bank can often reverse the charge faster than Spokeo will process a refund request.

What if I do not remember my Spokeo password?

Use the "Forgot Password" link on Spokeo's login page to reset it. You will receive an email with instructions to create a new password. Once you log in, you can proceed with cancellation. If you do not have access to the email address on file, contact Spokeo support to verify your identity another way.

Does Spokeo offer refunds for unused time on my subscription?

Spokeo's refund policy depends on your subscription type and how long you have been a customer. Some subscriptions are non-refundable, while others may offer a partial refund if you cancel within a certain window. Check your original confirmation email or contact Spokeo support to ask about your specific account.