You can cancel Google Fi by going to your account settings, but the process depends on whether you want to keep your phone number

To cancel Google Fi, sign into your Google account on a computer or phone, go to fi.google.com, select "Account" from the menu, then scroll down and click "Cancel service." Google will ask you to confirm, and your service stops at the end of your current billing cycle — usually within a few days. You'll pay a final bill for any usage up to that date.

The catch is what happens to your phone number. If you cancel without transferring it elsewhere, Google keeps it for a short time and then releases it. If you want to keep the number, you need to port it to another carrier before you cancel. This takes a separate step and usually costs $5 to $15 at the new carrier.

Key Takeaways

  • Cancellation happens in your Google account settings under "Account," and your service ends at the close of your current billing cycle.
  • If you want to keep your phone number, you must request a port-out code from Google Fi and give it to your new carrier before canceling.
  • You will owe a final bill for any data, calls, or texts used up to your cancellation date, since Google Fi charges only for what you use.
  • After you cancel, your SIM card stops working when ready, but you can still access your Google Fi account to read billing history or contact support.

How to transfer your number to another carrier

If you want to keep your phone number when you leave Google Fi, you need to port it. Start by contacting your new carrier — whether that's Verizon, AT&T, T-Mobile, or another company — and tell them you want to bring your number with you. They will ask for a port-out code, sometimes called an authorization code or transfer PIN.

Go back to your Google Fi account, click "Account," then look for "Port out your number" or "Transfer your number." Google will generate a code and show you an account number and PIN. Write these down or take a screenshot. Give all three pieces of information to your new carrier. The port usually completes within one to three business days, and your number will work on the new carrier's network. Only after the port is complete should you cancel Google Fi, or you risk losing the number.

What you owe when you cancel

Google Fi charges month to month with no contract, so you don't pay an early termination fee. However, you will receive a final bill that covers any usage from your last billing date through the day you cancel. If you used 2 GB of data in the middle of your billing cycle and then canceled, you pay for that 2 GB plus any calls or texts.

Google Fi's rates are $20 per month for unlimited calls and texts, plus $10 per GB of data (or $15 per GB if you go over 6 GB in a month). Your final bill arrives a few days after cancellation. If you have a Google Fi credit or balance on your account, Google applies it to the final bill first.

What happens to your SIM card and device

Once you cancel, your Google Fi SIM card stops working when ready. If you're switching to another carrier, you'll need a new SIM card from that carrier, which they usually mail to you or give you in a store. Your phone itself is not locked to Google Fi — you can use it with any carrier that supports the phone's hardware.

If your phone was purchased through Google Fi, it's already unlocked. If you bought it elsewhere, check with that seller or your previous carrier to confirm it's unlocked. An unlocked phone means you can move it between carriers without asking permission.

Keeping your account active without service

You don't have to cancel your Google Fi account completely if you want to pause service instead. You can turn off service temporarily by going to "Account" and selecting "Pause service." This stops charges but keeps your number and account information intact for up to three months. After three months, Google automatically cancels the account.

Pausing is useful if you're traveling without needing data, switching phones, or deciding between carriers. You can resume service by going back to the same menu and clicking "Resume service." There's no fee to pause or resume.

Canceling through Google Fi support

If you run into trouble canceling online, you can contact Google Fi support through your account. Click the "Help & support" button in your account menu, then "Contact us." You can chat with an agent, send an email, or call a phone number. Support can walk you through the cancellation process, help you port your number, or answer questions about your final bill.

Google Fi support is available seven days a week. Response times are usually faster for chat and phone than for email. Have your Google account password ready and know whether you want to keep your number, since that changes what support needs to help you with.

Frequently Asked Questions

What happens if I cancel without porting my number?

Google holds your number for a short period, usually 30 to 90 days, then releases it back into the phone system. Once released, anyone can claim it, including scammers. If you realize you need the number later, it may be impossible to recover. Always port before you cancel if you want to keep it.

Can I cancel mid-month without paying the full month?

Yes. Google Fi charges only for what you use, so if you cancel on the 15th of the month, you pay only for usage through the 15th. There's no penalty for canceling early or mid-cycle, unlike traditional phone plans with monthly contracts.

Do I need to return my Google Fi SIM card?

No. Google Fi does not require you to return the SIM card. You can throw it away or keep it. Once your account is canceled, the card is useless and cannot be reactivated.

How long does it take for my number to port to a new carrier?

Most ports complete within one to three business days. Some carriers complete them faster, sometimes within hours. Your new carrier will tell you when the port is done. Until then, your Google Fi service keeps working.

Can I cancel Google Fi through the Google Fi app?

No. The app does not have a cancellation option. You must cancel through the website at fi.google.com or by contacting support. This is intentional — Google requires you to use the website to make sure you really want to cancel.