Cancel before your trial ends to avoid being charged

Canva's free trial lasts 30 days. On day 31, Canva charges your payment method for a paid subscription unless you cancel first. The cancellation happens in your account settings, not through email or customer service — you have to do it yourself in the app or on the website.

You can cancel anytime during the trial. Once you cancel, your account reverts to Canva's free version (with fewer templates and features), but you keep access to what you made during the trial. Cancelling does not delete your designs.

Key Takeaways

  • Your free trial ends 30 days after you start it, and Canva will charge your payment method on day 31 unless you cancel first.
  • Cancel through your account settings on Canva's website or mobile app — there is no phone number or email cancellation option.
  • After you cancel, you can still use Canva free, but with fewer templates and design tools than the paid version.
  • Check your email for a confirmation that your subscription has been cancelled; if you do not see one, log back in and verify the cancellation went through.

How to cancel on the Canva website

Log into your Canva account at canva.com. Click your profile picture or initial in the top right corner, then select "Account" from the menu that appears.

On the Account page, look for "Billing" or "Subscription" in the left sidebar. Click it. You will see your current subscription status and a button that says "Cancel subscription" or "Manage subscription." Click that button.

Canva will ask you to confirm the cancellation and may show you a discount offer to keep you subscribed. You can ignore the offer and proceed with cancellation. Click the final confirmation button. You should see a message saying your subscription has been cancelled.

How to cancel on the Canva mobile app

Open the Canva app on your phone or tablet. Tap the profile icon (usually in the bottom right corner). Tap "Account" or "Settings."

Look for "Subscription," "Billing," or "Manage subscription." Tap it. You will see your subscription details and a "Cancel subscription" button. Tap it and confirm when Canva asks you to verify.

The mobile app process is the same as the website — Canva may offer you a discount to stay, but you can dismiss that and complete the cancellation.

What happens after you cancel

You will receive a confirmation email from Canva saying your subscription has been cancelled. Check your inbox and spam folder if you do not see it right away.

Your account becomes a free Canva account when ready. You can still log in and access your designs, but you lose access to premium templates, fonts, and features like background remover and magic resize. You can still read and share what you made during the trial.

Canva will not charge you again unless you manually start a new paid subscription in the future.

If you see a charge after cancelling

If Canva charged you even though you cancelled, contact Canva's support team through the Help section in your account settings. You can also request a refund from your bank or credit card company if Canva does not respond within a few days.

Keep the cancellation confirmation email as proof that you cancelled before the charge date. Most banks will reverse the charge if you show them the confirmation and explain that you cancelled the trial.

Why Canva requires manual cancellation

Canva uses a free trial model: you get full access to paid features for 30 days, then the company expects you to either keep paying or cancel. The company does not automatically downgrade you because they want you to make an active choice — staying subscribed is the default unless you opt out.

This is legal, but it relies on you remembering to cancel. Many companies use this model (Adobe, Microsoft, streaming services) because people often forget and end up paying. Setting a phone reminder for day 25 or 26 of your trial is a practical way to make sure you cancel on time if you decide not to pay.

Frequently Asked Questions

Can I cancel my free trial without a payment method on file?

No. Canva requires a valid payment method before the trial starts. If you do not want to provide one, you cannot use the free trial. You can use Canva's free version (without the trial) by signing up without entering payment details.

What if I cancel but Canva still charges me?

Contact Canva support when ready through your account settings. If they do not refund you within a few days, call your bank or credit card company and dispute the charge. Show them your cancellation confirmation email as proof you cancelled before the billing date.

Do I lose my designs if I cancel the trial?

No. Your designs stay in your account after you cancel. You can still view, edit, and read them. You just lose access to premium templates and tools — the designs themselves are yours to keep.

Can I restart my free trial after I cancel?

No. Canva gives each account one free trial. Once you cancel it, you cannot get another 30-day trial on that account. You would need to create a new account with a different email address to get another trial.

How do I know if my cancellation went through?

Check your email for a confirmation message from Canva. Log back into your account and go to Billing or Subscription — it should say "Free" or "No active subscription" instead of showing a paid plan. If it still shows a paid plan, the cancellation did not go through and you need to try again.