How to cancel your BeenVerified account
BeenVerified is a people search service that collects public records and makes them searchable online. To cancel your account, you log into your BeenVerified profile, navigate to account settings, and select the option to delete your account. The process takes a few minutes, though BeenVerified may ask you to confirm your decision or offer you a discount to stay.
Cancellation is different from opting out of their search results. When you cancel your account, you remove your login access and stop paying for any subscription. When you opt out of their database, you ask BeenVerified to remove your personal information from the searches other people can run. Many people do both, but they are separate steps.
Key Takeaways
- Log into your BeenVerified account, go to settings, and select delete account to cancel your subscription and remove your login.
- Cancellation stops your payments but does not automatically remove your information from BeenVerified's searchable database.
- To remove your personal information from search results, you must submit a separate opt-out request through BeenVerified's removal form.
- Keep a record of your cancellation confirmation in case you are charged again or need to dispute a charge.
Steps to cancel your account
Start by going to the BeenVerified website and logging in with your email and password. Once you are logged in, look for your account menu — this is usually in the top right corner of the page, sometimes shown as your name or a profile icon.
Click on account settings or account preferences. The exact wording varies depending on whether you are on a computer or phone, but it is always in the main menu. Look for options like "Settings," "Account," or "My Account." Once you are in settings, scroll down until you see an option for deleting or canceling your account. This might be labeled "Delete Account," "Cancel Membership," or "Close Account."
Click that option. BeenVerified will usually ask you to confirm that you want to cancel and may offer you a discount code to keep your subscription active. You can ignore this offer and proceed with cancellation. Confirm your choice when prompted. You should receive a confirmation email within a few minutes saying your account has been deleted.
What happens after you cancel
Once your account is canceled, you can no longer log in to BeenVerified. Any active subscription charges stop when ready. If you paid for a monthly plan, you will not be charged again. If you paid for an annual plan upfront, BeenVerified's refund policy depends on how much of your subscription period remains — check your cancellation confirmation email for details on whether a refund is being processed.
Canceling your account does not remove your personal information from BeenVerified's database. Other people can still search for you and find your information through BeenVerified's search tool. If you want your information removed from their search results, you need to submit a separate opt-out request.
How to remove your information from BeenVerified searches
To stop your information from appearing in BeenVerified search results, go to BeenVerified's opt-out page. You do not need to be logged in to do this. Enter your name and the state where you live, then follow the prompts to request removal.
BeenVerified will ask you to verify your identity, usually by confirming your email address or phone number. This step prevents someone else from removing your information without your permission. After you verify, BeenVerified processes your request and removes your information from their public search results within a few business days.
This opt-out is separate from canceling your account. You can cancel your account without opting out, or opt out without canceling. If you want both — to stop paying for the service and to remove your information from searches — you need to do both steps.
If you are having trouble canceling
If the delete account button is not appearing in your settings, try logging out completely and logging back in. Sometimes the page needs to refresh to show all options. If you are still not seeing it, try using a different web browser or clearing your browser's cache and cookies, then log in again.
If you cannot cancel through your account, contact BeenVerified's customer support. You can reach them through the contact form on their website or by calling the phone number listed in your account settings. Have your account email and any recent billing information ready. Tell them you want to cancel your account and ask for written confirmation once it is done.
Checking your credit card after cancellation
After you cancel, check your credit card or bank statement for the next billing cycle to make sure you are not charged again. Most cancellations process correctly, but occasional errors happen. If you see a charge after your cancellation date, contact your bank or credit card company and tell them you canceled the subscription. You can also contact BeenVerified's support team with your cancellation confirmation email as proof.
Keep the cancellation confirmation email BeenVerified sends you. If there is a dispute about whether you canceled, this email is your proof. Save it in a folder or take a screenshot so you have it if you need it later.
Frequently Asked Questions
Does canceling my account remove my information from BeenVerified?
No. Canceling your account stops your subscription and removes your login access, but your personal information stays in BeenVerified's database. Other people can still search for you. To remove your information from search results, submit a separate opt-out request on BeenVerified's removal page.
Will I get a refund if I cancel mid-subscription?
It depends on your plan. If you paid monthly, cancellation stops future charges when ready. If you paid for an annual plan, BeenVerified's refund policy varies — check your cancellation confirmation email or contact their support team. Some refunds are processed automatically, while others require a request.
Can I cancel BeenVerified by phone?
You can cancel through your online account, but if that is not working, contact BeenVerified's customer support by phone or email. Have your account information ready. They can cancel your account for you and send written confirmation.
How long does it take for my information to be removed after I opt out?
BeenVerified typically removes your information from search results within a few business days of your opt-out request. If your information is still appearing after a week, contact their support team with your opt-out confirmation.
What if I want to rejoin BeenVerified later?
You can create a new account at any time. Your old account will be gone, but you can sign up again with the same email or a different one. You will need to pay for a new subscription.