How to retrieve your Xfinity voicemail

You can check your Xfinity voicemail in three ways: by calling your voicemail box from your phone, by logging into your Xfinity account online, or by using the Xfinity My Account mobile app. The fastest method depends on whether you're at home, away from your phone, or need to save a message for later.

Xfinity voicemail is included with most Xfinity Voice phone plans at no extra cost. The system stores your messages on Xfinity's servers, so you can access them from any phone — not just the line the message was left on.

Key Takeaways

  • Call your own Xfinity phone number and press a key when prompted to enter your voicemail box, or dial *98 from your Xfinity phone to go straight to voicemail.
  • Log into your Xfinity account at xfinity.com, go to the Phone section, and click Voicemail to see a list of all messages with the ability to play, read, or delete them.
  • The Xfinity My Account app on iOS or Android lets you listen to voicemail messages and manage them from anywhere without calling in.
  • You can set up voicemail transcription through your online account so text versions of messages appear in your email inbox.

Calling your voicemail from any phone

From your Xfinity phone, press *98 to jump directly into your voicemail box. You will be asked to enter your PIN — this is usually the last four digits of your phone number unless you changed it. After you enter your PIN, you can listen to new messages, replay old ones, or delete messages.

From any other phone (a cell phone, a friend's landline, or a phone at work), call your own Xfinity phone number. When the voicemail greeting plays, press 0 or another key — the exact key varies by setup, but the greeting will tell you which one. You will then be prompted to enter your PIN.

If you forget your PIN, you can reset it through your online account. Log in at xfinity.com, go to Phone, then Voicemail Settings, and look for the PIN reset option.

Checking voicemail through your Xfinity online account

Go to xfinity.com and sign in with your username and password. Click on the Phone section in the left menu, then select Voicemail. You will see a list of all your voicemail messages with the date, time, and phone number of the caller.

From this page, you can play any message by clicking the play button next to it, read the message as an audio file to your computer, or delete messages you no longer need. This method is useful if you want to review messages without calling in, or if you need to save a message as a file.

If you do not see a Voicemail option in the Phone section, your account may not have voicemail enabled. Contact Xfinity customer service at 1-800-934-6489 to add it to your plan.

Using the Xfinity My Account mobile app

read the Xfinity My Account app on your iPhone or Android phone. Sign in with your Xfinity username and password, then tap the Phone icon at the bottom of the screen. Select Voicemail to see your message list.

The app shows the same information as the website — caller number, date, and time — and you can play, read, or delete messages directly from your phone. This is the most convenient option if you check voicemail while away from home or without access to a computer.

Setting up voicemail transcription

Xfinity can convert your voicemail messages to text and send them to your email inbox. This feature is called voicemail transcription and is included at no extra cost with most plans. To turn it on, log into your account at xfinity.com, go to Phone, then Voicemail Settings, and check the box for transcription.

Enter the email address where you want transcriptions sent. Transcriptions usually arrive within a few minutes of the voicemail being left. The transcription is a computer-generated version of what the caller said, so it may not be word-for-word accurate, especially if the caller spoke quickly or had a heavy accent.

Changing your voicemail greeting and PIN

To record a new greeting, call *98 from your Xfinity phone, enter your PIN, and follow the prompts to record a new message. You can also record a greeting through your online account by going to Phone, then Voicemail Settings, and selecting Record Greeting.

To change your PIN, log into xfinity.com, go to Phone, then Voicemail Settings. Look for the PIN option and enter a new four-digit number. Write down your new PIN somewhere safe — you will need it every time you call in to check voicemail from another phone.

Troubleshooting common voicemail problems

If you are not receiving voicemail messages, check that voicemail is enabled on your account. Log into xfinity.com, go to Phone, and look for a Voicemail section. If it is grayed out or missing, contact Xfinity at 1-800-934-6489 to enable it.

If you cannot log into your online voicemail, reset your Xfinity password at xfinity.com by clicking Forgot Username or Password on the sign-in page. If you still cannot access it after resetting your password, call Xfinity customer service. If your voicemail box is full, you will not receive new messages until you delete some old ones. Log into your account online or call *98 to delete messages you no longer need.

Frequently Asked Questions

Can I listen to my Xfinity voicemail on my cell phone?

Yes. Use the Xfinity My Account app on your iPhone or Android, or call your Xfinity phone number from your cell phone and enter your PIN when prompted. Both methods let you listen to and manage your messages from anywhere.

What is my voicemail PIN if I never set one?

The default PIN is usually the last four digits of your Xfinity phone number. If that does not work, reset your PIN through your online account at xfinity.com under Phone, then Voicemail Settings.

Can I read my voicemail messages?

Yes. Log into your Xfinity account online, go to Phone, then Voicemail, and click the read button next to any message. The message will save as an audio file to your computer.

Does voicemail transcription cost extra?

No. Voicemail transcription is included at no extra cost with most Xfinity Voice plans. You can turn it on in your Voicemail Settings and choose which email address receives the transcriptions.

What happens if I forget my voicemail PIN?

Reset it through your online account at xfinity.com under Phone, then Voicemail Settings, or call Xfinity customer service at 1-800-934-6489 and they can reset it for you over the phone.