Where to find Xfinity email and what you need to log in
Xfinity email is the email account that comes with your Xfinity internet service. You can access it through a web browser on any device — computer, tablet, or phone — by going to xfinitybusiness.com if you have a business account, or webmail.comcast.net if you have a personal account. You will need your Xfinity username (usually your email address) and your Xfinity password to log in.
If you have forgotten your username or password, you can reset them on the Xfinity sign-in page before you try to access your email. Look for the "Forgot username?" or "Forgot password?" link and follow the steps, which usually involve answering security questions or receiving a code by text or email.
Some people confuse Xfinity email with their regular email account from Gmail or Outlook. Xfinity email is separate — it is the account Comcast created for you when you signed up for internet service. You can use it alongside other email accounts, and you do not have to use it as your primary email if you prefer another service.
Key Takeaways
- Access Xfinity email by visiting webmail.comcast.net (personal accounts) or xfinitybusiness.com (business accounts) in any web browser.
- You will need your Xfinity username and password, which are the same credentials you use to log into your Xfinity account online.
- If you forget your login information, use the "Forgot username?" or "Forgot password?" link on the sign-in page to reset it.
- Xfinity email is a separate account from Gmail, Outlook, or other email services — you can keep all of them active at the same time.
- You can also access Xfinity email through the Xfinity My Account app on your phone if you prefer not to use a web browser.
Logging in from a computer or tablet
Open any web browser — Chrome, Safari, Edge, or Firefox — and type webmail.comcast.net into the address bar. You will see the Xfinity sign-in page. Enter your Xfinity username in the first field. This is usually the email address you use for your Xfinity account, but it might be a different username if you set one up that way.
Type your Xfinity password in the second field. Make sure you type it exactly as you set it — passwords are case-sensitive, meaning capital letters and lowercase letters are different. If you see a checkbox that says "Stay signed in" or "Remember me," you can check it if you are using a personal device, but leave it unchecked if you are using a shared or public computer.
Click the "Sign In" button. If your username and password are correct, you will be taken to your email inbox. If you see an error message, double-check that you typed your username and password correctly, including any numbers or special characters.
Logging in from your phone
You have two options for accessing Xfinity email on a phone: through a web browser or through the Xfinity My Account app. To use a web browser, open Safari (iPhone) or Chrome (Android) and go to webmail.comcast.net, then sign in the same way you would on a computer.
To use the app instead, read Xfinity My Account from the Apple App Store (iPhone) or Google Play Store (Android). Open the app and sign in with your Xfinity username and password. Once you are signed in, look for the email icon or a menu option labeled "Email" or "Messages." Tap it to view your Xfinity email inbox.
The app method is often faster if you check your email regularly, because you stay signed in and do not have to type your password each time. The web browser method works on any phone without needing to read anything.
What to do if you cannot remember your password
On the webmail.comcast.net sign-in page, click the "Forgot password?" link below the password field. Xfinity will ask you to enter your username, then offer you ways to verify your identity. You can usually choose to receive a reset code by text message, email, or security questions.
If you choose text message, Xfinity will send a code to the phone number on file with your account. Enter that code on the next screen, and you will be able to create a new password. If you choose email, the code will be sent to a backup email address you set up previously, or to an email address associated with your account.
If you do not have access to the phone number or email address on file, you can answer security questions instead. These are questions you set up when you created your account, such as "What is your mother's maiden name?" or "What was the name of your first pet?" Answer them correctly, and you will be able to reset your password.
Resetting a forgotten username
If you cannot remember your Xfinity username, click "Forgot username?" on the sign-in page. Xfinity will ask you for your account phone number or the email address associated with your account. Enter one of these, and the system will show you your username or send it to you by email.
Your Xfinity username is often the same as your email address (for example, yourname@comcast.net), but it might be different if you created a custom username when you set up your account. Once you have your username, you can use it along with your password to sign in to webmail.comcast.net.
Changing your Xfinity email password regularly
It is a good idea to change your Xfinity password every few months, especially if you use the same password for other accounts. To change your password, sign into webmail.comcast.net, then look for a settings menu — usually a gear icon or three horizontal lines in the top right corner of the page.
Click on "Account Settings" or "Security Settings" (the exact name varies). Look for an option that says "Change Password" or "Update Password." Enter your current password, then type your new password twice to confirm it. Your new password should be at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers, and symbols if possible.
After you change your password, you will need to sign in again using the new one. If you use Xfinity email on your phone app, you may need to update the password there as well so the app can stay connected to your account.
Troubleshooting common sign-in problems
If you see a message that says "Invalid username or password," check that you typed both correctly. Usernames and passwords are case-sensitive. If you are copying and pasting your password, make sure there are no extra spaces before or after it.
If your account is locked after too many failed sign-in attempts, wait 30 minutes before trying again. Xfinity locks accounts temporarily to protect them from unauthorized access. If you are still unable to sign in after 30 minutes, use the "Forgot password?" link to reset your password, which will unlock your account.
If you are using a public or shared computer and cannot sign in, clear your browser's cache and cookies, then try again. Sometimes old login information stored on the computer interferes with new sign-ins. In Chrome, Safari, Edge, or Firefox, you can usually find this option under Settings or Preferences, then look for "Clear browsing data" or "Clear history."
Frequently Asked Questions
Can I use Xfinity email on my phone without downloading an app?
Yes. Open any web browser on your phone and go to webmail.comcast.net, then sign in with your username and password. This works on any phone and does not require you to read anything. The Xfinity My Account app is optional and just makes it faster if you check email frequently.
What is the difference between my Xfinity username and my email address?
Your Xfinity username is what you use to sign into your account. Your Xfinity email address is usually the same as your username (for example, yourname@comcast.net), but they can be different if you set up a custom username. When you sign into webmail.comcast.net, use your username, not your email address.
Do I have to use Xfinity email if I have Xfinity internet?
No. Xfinity email comes with your internet service, but you do not have to use it. You can use Gmail, Outlook, Yahoo, or any other email service instead. Many people keep their Xfinity email account but rarely check it.
Why does my Xfinity email keep signing me out?
If you did not check the "Stay signed in" box when you logged in, the website will sign you out after a period of inactivity for security reasons. If you use a shared computer, this is intentional — the site logs you out to protect your privacy. On a personal device, you can check "Stay signed in" to remain logged in longer.
Can I forward my Xfinity email to another email account?
Yes. Sign into webmail.comcast.net, go to Settings or Account Settings, and look for "Forwarding" or "Mail Forwarding." Enter the email address where you want your Xfinity mail sent, and confirm the change. From that point on, emails sent to your Xfinity address will automatically go to the other account as well.