Where to find your rating in the Uber app

Your Uber rating appears in your account profile, accessible from the menu in the bottom right corner of the app. Tap the profile icon (usually your photo or initials), then look for a number with stars next to your name — that is your current rating. The number ranges from 1.0 to 5.0 stars.

On the same profile screen, you will also see a breakdown of how many trips you have completed. Uber calculates your rating based on feedback from drivers after each ride, so the more trips you take, the more stable your rating becomes. A single bad rating affects you less when you have 200 trips than when you have 5.

Key Takeaways

  • Your rating is visible in your Uber app profile under your name, shown as a number between 1.0 and 5.0 stars based on driver feedback.
  • Drivers rate you after each trip, and a low rating can eventually result in Uber deactivating your account if it falls below their threshold.
  • Common reasons for low ratings include being late to pickup, being rude to the driver, or leaving the car dirty.
  • You cannot see individual ratings from specific drivers, only your overall average, and you cannot dispute a single rating directly.

What different rating ranges actually mean

A rating of 4.6 or higher is considered good standing on Uber. Most drivers will accept rides from passengers in this range without hesitation. Between 4.0 and 4.6, you are still fine — drivers will pick you up, though some may decline your request if they are selective about passengers.

Below 4.0, drivers increasingly decline your ride requests, which means longer wait times and fewer drivers willing to take you. Below 3.5, you are at serious risk of deactivation. Uber does not publish an exact threshold, but accounts consistently below 3.5 are vulnerable to being removed from the platform. Once deactivated, you cannot use Uber until you contact their support team and demonstrate that you understand what went wrong.

Why drivers rate you low

The most common reason for low ratings is being late to pickup. If the driver arrives and you are not ready, or if you take more than a few minutes to get to the car, drivers mark this down. The second most common reason is rudeness — drivers rate based on how you treat them, whether you are sober and coherent, and whether you follow basic courtesy like saying hello and goodbye.

Leaving the car dirty, eating or drinking without permission, or asking the driver to make stops they did not agree to also result in low ratings. Some drivers rate based on the destination too — if you request a short ride when the driver expected a longer one, or if you cancel after they have already started driving, your rating may drop. None of these are written rules, but they are the patterns that show up in low-rated accounts.

How to improve a rating that is dropping

If your rating is below 4.5, the fastest way to improve it is to take more trips and be consistently on time. Show up to pickup two minutes early, be polite and sober, keep the car clean, and do not ask for favors. Each good trip raises your average slightly, and the effect compounds as you take more rides.

You cannot message drivers to ask them to change a rating, and Uber does not allow you to dispute individual ratings. Your only path is to demonstrate better behavior on future trips. If your rating is already below 3.5 and you have received a warning from Uber, contact their support team through the app and explain what you will do differently. Some accounts have been reinstated after showing genuine understanding of the problem.

What you cannot see about your rating

You cannot see ratings from individual drivers — only your overall average. You cannot see written comments drivers left about you, though Uber may share general feedback if you contact support. You also cannot see how many drivers have declined your ride requests, though a pattern of long wait times usually means your rating is affecting your experience.

Uber does not tell you exactly when your rating dropped or which trip caused it. If you took five rides in a day and one driver gave you a 2-star rating, you will see your average change, but you will not know which trip it was. This is why the best approach is to treat every ride the same way — on time, polite, and respectful of the driver's car.

The difference between passenger and driver ratings

Drivers also have ratings, calculated the same way — based on feedback from passengers after each ride. A driver with a rating below 4.6 may find fewer passengers requesting them, and below 4.0 they risk deactivation just as passengers do. The system is meant to work both ways, though in practice drivers have more control over the outcome because they choose which rides to accept.

If you are a driver, your passenger rating is separate from your driver rating. You might have a 4.8 as a driver and a 4.2 as a passenger if you are a good driver but a difficult rider. Both ratings are visible in your profile, and both matter for your standing on the platform.

What happens if Uber deactivates your account

If your rating falls below Uber's threshold — typically around 3.5, though the exact number varies — you will receive a warning message in the app. At that point, you have a window to improve before deactivation. If your rating continues to drop or stays low, Uber will deactivate your account, meaning you cannot request rides.

To reactivate, you must contact Uber support through the app and explain what you will do differently. Some accounts are reinstated after a conversation; others require you to wait a period of time before reapplying. There is no formal appeal process, so your success depends on whether the support agent believes you understand the problem and will change your behavior.

Frequently Asked Questions

Can I see what a specific driver rated me?

No. Uber shows only your overall average rating, not individual ratings from specific drivers. You cannot see which trip caused a rating drop or what a particular driver thought of you.

Does my rating reset if I do not use Uber for a while?

No. Your rating stays with your account indefinitely. If you stop using Uber for months and then request a ride, your old rating is still there. The only way to change it is to take new trips and receive new ratings.

What if a driver rates me unfairly?

You cannot dispute a single rating directly. If you believe a rating was clearly wrong — for example, the driver was rude to you — you can contact Uber support and describe what happened. They may review the trip, but they rarely remove ratings after the fact.

Is my rating visible to drivers before they accept my ride?

Yes. Drivers can see your rating when they receive your ride request, and many use it to decide whether to accept. A rating below 4.6 makes drivers less likely to pick you up, which results in longer wait times.

Can I improve my rating by tipping?

Tipping does not directly change your rating, but it may make drivers more forgiving if something went slightly wrong during the ride. The main factors are being on time, being polite, and keeping the car clean.