Where to find your rating in the Uber app
Your Uber rating appears in your account profile, which you reach by tapping the account icon in the bottom right corner of the app. On the profile screen, you'll see your rating displayed as a number between 4.6 and 5.0 (the app rounds to one decimal place). The rating sits near your name and photo, usually in the upper portion of the screen.
If you've never opened your profile before, the path is: tap the account icon, then look for "Account" or your name at the top. The rating number appears when ready — you don't need to dig through settings or menus. On the web version of Uber, the same information is under your account menu, though the mobile app is where most riders check it.
The rating you see is your average across all trips you've taken. Uber calculates it from driver ratings of you after each completed ride. A new account typically shows no rating until you've completed at least one trip and the driver has rated you.
Key Takeaways
- Your Uber rating is visible in your account profile under the account icon, displayed as a single number between 4.6 and 5.0.
- The rating is an average of all the ratings drivers have given you after completed trips, not a score Uber assigns to you.
- Ratings below 4.6 can result in account deactivation, though Uber typically sends warnings before that happens.
- You cannot see individual ratings from specific drivers, only your overall average.
- Your rating updates within a few hours after each trip, once the driver has submitted their rating.
What the rating number actually means
Uber ratings are a five-star system, but the app shows them as decimals. A 4.9 rating means your average across all trips is 4.9 stars. A 4.6 is the minimum threshold — accounts below that are typically deactivated. Most active riders fall between 4.7 and 5.0.
The rating reflects driver feedback only. Drivers rate you after each trip on a five-star scale, and Uber averages those ratings. A single one-star rating from a driver will pull your average down, but the impact shrinks as you take more trips. If you have 100 trips and get one one-star rating, your average drops less than if you have 10 trips and get the same rating.
Ratings are not about how much you tip, how far you travel, or how often you use the app. They reflect driver perception of your behavior during the ride — whether you were respectful, whether the pickup location was accurate, whether you damaged the car, or whether you were difficult to work with.
Why your rating might drop
Common reasons drivers give low ratings include arriving late to the pickup location, providing an inaccurate pickup pin, eating or drinking in the car without permission, being rude or argumentative, or leaving trash behind. Drivers also rate down if you cancel after they've already started driving to you, or if you ask them to make multiple stops they didn't agree to beforehand.
A single low rating won't destroy your overall average if you have many trips. But if you're a new user with only a few trips, one bad rating has a much larger effect. A new account with two trips and one one-star rating will show a 3.0 average, which is well below the 4.6 threshold.
Some low ratings come from miscommunication rather than bad behavior. If you set your pickup pin in the wrong spot and the driver rates you down for a confusing pickup, that's a rating you can't reverse — Uber doesn't allow riders to dispute individual ratings or see the driver's comments.
How ratings affect your account
A rating below 4.6 puts your account at risk of deactivation. Uber typically sends a warning message before deactivating, giving you a chance to improve. The warning usually comes when your rating drops below 4.6, and it explains that continued low ratings may result in losing access to the app.
Even if your rating stays above 4.6, a very low rating (like 4.65) may make it harder to get drivers to accept your ride requests. Drivers can see your rating before they accept, and some drivers decline low-rated passengers. This doesn't happen with every driver, but it's more common if your rating is noticeably below the average.
A high rating (4.8 and above) has no special benefit within the app itself. You don't get discounts, priority matching, or access to premium features based on rating. The rating is primarily a tool for drivers to assess whether they want to accept your request.
How to improve a low rating
If your rating is dropping, the most direct approach is to be on time for pickups, provide an accurate location pin, be polite to drivers, and keep the car clean. Arrive at the pickup location before requesting the ride, so the driver doesn't have to search for you. If you need multiple stops, ask the driver before the trip starts rather than requesting them mid-ride.
If you've had a genuinely bad experience with a driver — if they were rude, drove unsafely, or took a wrong route — you can rate them one star and leave a comment. Your rating of them doesn't affect your own rating, but it does help Uber identify problematic drivers. This won't fix a low rating you already have, but it may prevent similar issues in the future.
Improving your rating takes time. If you're at 4.5 and need to get to 4.6, you'll need several five-star trips to bring the average up. The exact number depends on how many total trips you have. With 50 trips at 4.5, you'd need roughly 10 five-star trips to reach 4.6. With 200 trips, you'd need more.
What you cannot see about your rating
You cannot see individual ratings from specific drivers, only your overall average. Uber doesn't show you which trips resulted in low ratings or which drivers rated you poorly. You also can't see driver comments if they left any — the app only displays the star rating itself.
You cannot dispute or remove a rating once a driver has submitted it. If a driver gave you one star unfairly, you have no way to contest it or ask Uber to remove it. You can only improve your overall average by earning higher ratings on future trips.
You also cannot see how many total ratings you have. Uber shows your average but not the denominator — you don't know if your 4.8 is based on 10 trips or 500 trips. This makes it harder to calculate exactly how many five-star trips you need to reach a target rating.
Frequently Asked Questions
Can I see why a driver gave me a low rating?
No. Uber shows only the star rating, not any comments the driver may have left. You can't contact the driver to ask why they rated you low. If you suspect the rating was unfair, your only option is to improve your rating on future trips.
What happens if my rating drops below 4.6?
Uber typically deactivates accounts below 4.6, though the company usually sends a warning first. The warning gives you a chance to improve before losing access. If deactivated, you can contact Uber support to discuss your account, but reinstatement is not may provide.
Does tipping affect my rating?
No. Drivers rate you based on your behavior during the ride, not on whether or how much you tip. Tipping is separate from the rating system and doesn't improve or harm your rating score.
How often does my rating update?
Your rating updates within a few hours after each trip, once the driver has submitted their rating. Drivers have up to 48 hours to rate you, but most do it when ready after the trip ends. You'll see the change reflected in your profile once the rating is recorded.
Can I get a new rating if I create a new account?
Yes, a new account starts with no rating until you complete your first trip. However, Uber may link accounts if you use the same phone number, email, or payment method, which could carry over your old rating or account status.