The physical keyboard on an iPad can be replaced, but the method depends on whether you have a detachable keyboard case or the built-in Magic Keyboard

If your iPad keyboard has stopped working or the keys are stuck, you have two paths forward. A detachable keyboard case — the kind that snaps on magnetically or connects via Bluetooth — can be unpaired and replaced with a new one. The Magic Keyboard, which is built into the case itself and connects via a hinge, cannot be repaired at home; you will need to contact Apple or visit an Apple Store to have it serviced or replaced.

The repair or replacement process takes different amounts of time and money depending on which keyboard you own. A detachable case can be swapped out in minutes. A Magic Keyboard repair typically takes several days and costs between $150 and $350, depending on your iPad model and whether you have AppleCare+.

Key Takeaways

  • Detachable keyboard cases can be unpaired from your iPad and replaced with a new one without visiting a store.
  • The Magic Keyboard is built into the case and cannot be repaired at home; Apple must handle the repair or replacement.
  • Before replacing a keyboard, restart your iPad and check for software updates, as many keyboard problems are temporary.
  • If your keyboard is under warranty or you have AppleCare+, the repair cost may be covered or reduced.

How to unpair and replace a detachable keyboard case

Start by removing the keyboard case from your iPad. If it connects magnetically, straightforward pull it away. If it connects via Bluetooth, the separation itself will usually disconnect it. You do not need to do anything else in settings — the keyboard is now unpaired.

Once the old keyboard is removed, you can use the iPad's on-screen keyboard or connect a new detachable case. If you are connecting a new Bluetooth keyboard, turn it on and hold it near your iPad. Your iPad will detect it and ask you to confirm the pairing. Tap the keyboard name when it appears on your screen, then tap Pair. The new keyboard should work when ready.

If you are using a magnetic case, straightforward attach it to your iPad. No pairing is needed — magnetic keyboards work without Bluetooth.

What to try before replacing a Magic Keyboard

Before you assume the Magic Keyboard needs replacement, restart your iPad. Press and hold the top button and either volume button until the power-off slider appears. Drag the slider to turn off your iPad, wait 30 seconds, then press the top button again to turn it back on. Many keyboard problems — unresponsive keys, letters that repeat, or keys that do not register — clear up after a restart.

Next, check for software updates. Go to Settings, then General, then Software Update. If an update is available, connect your iPad to power and tap Install Now. Keyboard drivers are sometimes fixed in these updates.

If the keyboard still does not work after a restart and update, disconnect the Magic Keyboard by pulling it away from the iPad hinge, wait 10 seconds, then reconnect it. This resets the connection without erasing anything.

When you need to contact Apple for a Magic Keyboard repair

If restarting, updating, and reconnecting do not fix the problem, your Magic Keyboard likely needs service. You have three options: visit an Apple Store in person, contact Apple Support by phone, or use Apple's mail-in repair service.

To find an Apple Store near you, go to apple.com, click Find a Store, and enter your location. Call ahead to check wait times. If you prefer not to visit in person, call Apple Support at 1-800-MY-APPLE (1-800-692-7753). They will ask you to describe the problem and may walk you through additional troubleshooting steps. If repair is needed, they can arrange a mail-in service or direct you to an authorized repair center.

The repair typically takes 5 to 10 business days if you mail it in, or 1 to 3 days if you use an Apple Store. Costs range from $150 to $350 depending on your iPad model and the extent of the damage. If your iPad is still under the one-year limited warranty, the repair is free. If you have AppleCare+, you pay a service fee of $99 instead of the full repair cost.

Checking your warranty and AppleCare+ coverage

To find out whether your iPad is still under warranty, go to apple.com/support/products, click Check Coverage, and enter your iPad's serial number. You can find the serial number in Settings > General > About. The website will tell you the exact date your warranty expires.

If you have AppleCare+, you will see it listed on the same coverage page. AppleCare+ extends your coverage to two years and covers accidental damage (like spilled liquid or drops) for a service fee. Without AppleCare+, accidental damage is not covered under warranty, and the full repair cost applies.

Using the on-screen keyboard while your physical keyboard is being repaired

While your Magic Keyboard is at Apple, you can still use your iPad by tapping the on-screen keyboard. It appears automatically when you tap a text field. If you need a faster way to type, you can connect a Bluetooth keyboard temporarily — any standard Bluetooth keyboard will work with your iPad while the Magic Keyboard is being serviced.

To connect a temporary keyboard, turn it on and hold it near your iPad. Go to Settings > Bluetooth, wait for the keyboard to appear in the list of available devices, and tap it. Then tap Pair when prompted. Once your Magic Keyboard returns from repair, straightforward reconnect it to your iPad the same way.

Frequently Asked Questions

Can I replace just the keys on a Magic Keyboard without replacing the whole case?

No. The Magic Keyboard is a single unit, and individual keys cannot be replaced. If one or more keys are broken, the entire keyboard case must be replaced. Apple will handle this during the repair process.

What if my detachable keyboard is broken and I cannot remove it from my iPad?

If a magnetic case is stuck, gently wiggle it side to side while pulling away from the hinge. If a Bluetooth case is physically damaged and will not separate, you may need to force it carefully or contact Apple for help. Once removed, you can use the on-screen keyboard or connect a new case.

Will I lose my data if I send my iPad in for keyboard repair?

No. Apple repairs the keyboard case without touching your iPad's storage. Your files, apps, and settings remain unchanged. However, back up your iPad before sending it in, just in case.

How much does it cost to replace a Magic Keyboard if I do not have AppleCare+?

Costs vary by iPad model, but typically range from $150 to $350. If your iPad is still under the one-year limited warranty, the repair is free. Contact Apple Support with your iPad's serial number to get an exact quote for your model.

Can I use a third-party keyboard case instead of buying a new Magic Keyboard?

Yes. Many third-party keyboard cases work with iPad and cost less than the Magic Keyboard. Popular options include Logitech, Brydge, and Zagg cases. Check the product listing to make sure it is compatible with your specific iPad model before buying.