Where to find your Xfinity WiFi password

Your Xfinity WiFi password is stored in your Xfinity account online, and you can retrieve it in about two minutes without calling support. The password appears in your Xfinity My Account portal under the WiFi settings section, and you can also find it printed on a sticker attached to your Xfinity modem or gateway device itself.

The fastest route is to log into your Xfinity account at xfinity.com, navigate to the WiFi settings, and view your password there. If you do not remember your Xfinity account password, you will need to reset that first before you can see your WiFi password. If you have physical access to your modem or gateway, the WiFi password is usually printed on a label on the back or bottom of the device — you do not need to log in online at all.

Key Takeaways

  • Your WiFi password is visible in your Xfinity My Account portal under WiFi settings once you log in with your account credentials.
  • The password is also printed on a sticker attached to your modem or gateway device, usually on the back or bottom.
  • If you cannot remember your Xfinity account password, use the "Forgot Password" link on the Xfinity login page to reset it.
  • The WiFi password and your Xfinity account password are two separate passwords — resetting one does not affect the other.

Finding your password in your Xfinity account online

Go to xfinity.com and click "Sign In" in the top right corner. Enter the email address or phone number associated with your Xfinity account, then enter your account password. If you do not remember your account password, click "Forgot Password" and follow the steps to reset it — Xfinity will send a reset link to your email or phone.

Once you are logged in, look for a section labeled "Internet" or "WiFi" in the left menu or dashboard. Click on it, then look for "WiFi Settings" or "WiFi Network Name and Password." Your WiFi network name (also called your SSID) and password will both be displayed there. Write down or copy the password exactly as it appears — it is case-sensitive, meaning uppercase and lowercase letters matter.

If you cannot find the WiFi settings section in your account, try searching for "WiFi password" in the search bar at the top of the My Account page. Xfinity's search will take you directly to the right section.

Finding your password on your modem or gateway device

Look at the physical device that Xfinity installed in your home — it is usually a white or black box about the size of a paperback book. On the back or bottom of this device, you will find a sticker with information printed on it. This sticker contains your WiFi network name and password.

The password on the sticker is your default WiFi password. If you have changed your WiFi password since installation, the sticker will show the old password, not your current one — in that case, use the online method above to find your current password. The sticker is useful if you have never changed your password and want to reconnect a device quickly without logging into your account.

What to do if you cannot find the sticker or access your account

If the sticker on your modem is missing or unreadable, and you cannot log into your Xfinity account, you can reset your WiFi password by restarting your modem. Unplug the power cable from the back of the modem, wait 30 seconds, then plug it back in. The modem will restart and may reset your WiFi password to the default password printed on the original sticker — if you still have that sticker, you can use that password.

If restarting does not help and you still cannot access your account, contact Xfinity support at 1-800-934-6489. Have your account number or the phone number associated with your account ready. Support can verify your identity and tell you your current WiFi password over the phone, or they can reset it for you and send you a new one.

The difference between your account password and your WiFi password

These are two separate passwords that do different things. Your Xfinity account password is what you use to log into xfinity.com and manage your bill, services, and settings. Your WiFi password is what you use to connect devices like phones, laptops, and tablets to your home internet network.

If you change your Xfinity account password, your WiFi password stays the same — devices already connected to your WiFi will keep working. If you change your WiFi password, your Xfinity account password is not affected. You can change either one independently without touching the other.

Changing your WiFi password if you want a new one

Log into your Xfinity account at xfinity.com, go to WiFi Settings, and look for an option that says "Change WiFi Password" or "Edit WiFi Settings." Click it and enter a new password. Xfinity will ask you to confirm the new password by typing it twice. The new password must be at least 8 characters long and can include letters, numbers, and some special characters.

After you change your password, all devices currently connected to your WiFi will be disconnected. You will need to reconnect each device by entering the new password. This usually takes less than a minute per device — just open the WiFi settings on the device, select your network name, and type in the new password when prompted.

Frequently Asked Questions

Can I see my WiFi password if I am not the account holder?

No. Only the account holder can view the WiFi password through the Xfinity My Account portal. If you live in the home but are not the account holder, ask the account holder to log in and show you the password, or ask them to change it to something you both know. The password on the modem sticker is visible to anyone with physical access to the device.

What if I forgot my Xfinity account password and cannot reset it?

Call Xfinity support at 1-800-934-6489 and tell them you cannot reset your account password. They will verify your identity using information from your account and can reset your password for you or help you regain access to your account. You can also visit an Xfinity store in person if one is near you.

Is my WiFi password the same as my network name?

No. Your network name (SSID) is the name that appears when you search for WiFi networks on your device — it might be something like "Xfinity-ABC123." Your password is the separate code you type in to connect to that network. Both are shown together on the modem sticker and in your account settings, but they are different.

Do I need to change my WiFi password regularly?

There is no requirement to change it, but changing it occasionally is a reasonable security practice if you are concerned about unauthorized access. If you suspect someone has your password and is using your WiFi without permission, change it when ready through your account settings. After you change it, reconnect your own devices and do not share the new password with anyone you do not trust.