Google Nest support is available by phone, but the number and process depend on what product you own and what country you're in

Google does not publish a single phone number for Nest support. Instead, you reach support through the Google Home app or web portal, which then routes you to a phone line based on your device type and location. In the United States, you can reach Nest support at 1-855-349-6378 for most Nest devices (cameras, doorbells, thermostats, displays). This number is available Monday through Friday, 6 a.m. to 6 p.m. Pacific Time. Wait times vary, and you may be offered a callback option instead of holding.

If you're outside the United States, Google publishes country-specific support numbers on the official Nest Help Center. The fastest way to find the correct number for your location is to open the Google Home app, tap your profile icon, select Settings, then Help & feedback, and choose Contact us. The app will show you the phone number for your region and device type.

Key Takeaways

  • The main U.S. Nest support phone number is 1-855-349-6378, available weekdays 6 a.m. to 6 p.m. Pacific Time.
  • Google routes calls based on your device type and location, so the number may differ if you own a Nest Hub, Nest Audio, or Nest Wifi instead of a camera or thermostat.
  • The Google Home app's Help & feedback section shows the correct phone number for your specific device and country.
  • You may be offered a callback instead of waiting on hold, which can reduce your total time spent on the phone.

Why Google doesn't list one phone number everywhere

Google consolidates Nest support into its broader Google Home support system. Because Nest products range from thermostats to security cameras to smart speakers, and because support needs differ by region, Google routes calls through its support portal rather than publishing a single number. This approach also lets Google track which products generate the most support requests and staff accordingly.

The downside is that you have to take an extra step to find the right number. The upside is that when you do call, you're more likely to reach someone who handles your specific device type rather than a general support line that has to transfer you.

How to find your region's phone number without the app

If you don't have the Google Home app installed or prefer not to use it, you can find your support number on the Google Nest Help Center website. Go to support.google.com/nest, scroll to the bottom of the page, and look for Contact us. Select your country from the dropdown menu, and the page will display the phone number, hours, and any language options available.

Some countries offer support in multiple languages. For example, Canada's Nest support line handles both English and French. If you're in a country where multiple languages are listed, you can usually press a number on the phone menu to select your language after you call.

What to have ready before you call

Nest support will ask for your device's serial number or model number, which you can find in the Google Home app under Settings > Device settings > the specific device name. You can also find it on the device itself — for cameras and doorbells, it's usually on a sticker on the back or bottom. For thermostats, it's inside the device or on the wall plate.

Have your Wi-Fi network name and password ready, but do not share your Google account password. Support may ask you to restart your device or router, so it helps to be near them when you call. If your issue involves a recent change (a new router, a recent software update, or a new device added to your home), mention that upfront — it often narrows down the problem quickly.

When phone support is faster than chat or email

Phone support is usually the fastest option if your device is not working at all or if you need to troubleshoot a connection problem in real time. A support agent can walk you through steps while you're on the call and see the results when ready. Chat and email support, available through the same Help & feedback menu, work better for billing questions, account issues, or problems you can describe in writing.

If you call during peak hours (weekday mornings and early afternoons), wait times can exceed 30 minutes. Requesting a callback instead of holding means you can do other things while you wait, and Google will call you back when an agent is available.

What happens if you reach the wrong department

If you call the main Nest number and your issue is actually a Google account problem, a billing problem with Google Play, or a Nest app crash on your phone, the agent may transfer you to a different team. This can add 5 to 10 minutes to your call. To avoid this, be specific about what is not working: say "my Nest camera won't connect to Wi-Fi" rather than "my Nest isn't working." The more specific you are, the less likely you are to be transferred.

If you're transferred and the new agent can't help, ask to be transferred back to Nest support rather than starting over with a new department. Most agents can see your call history and will route you correctly the second time.

Frequently Asked Questions

Is there a Nest support number that works 24/7?

No. The main U.S. number operates Monday through Friday, 6 a.m. to 6 p.m. Pacific Time. Some countries may have different hours. If your device stops working on a weekend or evening, you can try the Google Home app's chat support, which may have longer hours, or wait until the phone line reopens.

Do I have to use the Google Home app to find the phone number?

No. You can find it on the Google Nest Help Center website at support.google.com/nest by selecting your country. The app is faster if you already have it installed, but the website works just as well.

What if I'm calling from outside the U.S. but I'm traveling?

Call the support number for the country you're in, not the U.S. number. Google's system is set up by location, not by account. If you're in a country where you don't speak the language, check the support page first — many countries offer support in English or other languages.

Can I schedule a phone call instead of waiting on hold?

When you call, the automated system usually offers a callback option. Select it, and Google will call you back when an agent is available. You don't have to stay on the line, but make sure the phone number you provide is one where you can receive calls.

What if my Nest device is still under warranty but the support agent says I have to pay for a replacement?

Ask the agent to check your device's purchase date and warranty status in their system. If there's a disagreement, ask for the agent's name and reference number, then contact support again and reference that call. You can also check your warranty status yourself in the Google Home app under Device settings > About.