Facebook does not have a general customer service phone line
Meta, the company that owns Facebook, does not publish a phone number for regular account problems, password resets, or general support questions. If you search for "Facebook phone number," you will find numbers that either connect to scam operations or to Meta's investor relations office — neither will help you recover a hacked account or report a problem.
The reason is straightforward: Facebook serves nearly three billion users worldwide. A phone line would require thousands of staff members and would still leave most callers on hold indefinitely. Instead, Meta routes support through its website, the Facebook app, and third-party services for specific situations.
This does not mean you are without options. Depending on what you need — account recovery, a billing dispute, or a safety concern — there are real paths to reach a human, though they require knowing which one applies to your situation.
Key Takeaways
- Meta does not operate a public phone line for account support; calls to numbers claiming to be Facebook customer service are typically scams.
- Account recovery, hacking reports, and most support requests go through the Facebook Help Center or the "Report a Problem" tool inside the app.
- Business accounts with a Facebook Business Manager can reach support through the Help section of that dashboard.
- If you have a billing dispute with Facebook Ads or a Meta product, you can contact Meta's billing team through your account settings.
- For urgent safety concerns like a hacked account, the fastest route is the account recovery form on Facebook's login page, not a phone call.
Using the Facebook Help Center and in-app reporting
The Help Center at facebook.com/help is where Meta directs most support requests. You can search for your specific problem — a disabled account, a missing message, a photo that won't upload — and find either a solution or a form to report the issue directly to Meta's team.
If you are using the Facebook app on your phone or tablet, you can also report a problem without leaving the app. Open the menu (three horizontal lines), scroll down to "Help & Support," then tap "Report a Problem." Describe what is happening, attach a screenshot if it helps, and submit. Meta's support team reviews these reports and responds through the app or by email.
This method works best for technical glitches, content that violates Facebook's rules, or accounts that have been disabled. Response times vary — some issues get a reply within hours, others within days. You will not speak to someone on the phone, but you will get a written response from Meta's support team.
Account recovery if your account is hacked or locked
If you cannot log in because you forgot your password, someone else accessed your account, or Facebook locked it for security reasons, go to facebook.com/login and click "Forgot password?" or "Can't access your account?" Facebook will walk you through identity verification — usually by sending a code to your email or phone number.
If you no longer have access to the email or phone number linked to your account, Facebook offers additional recovery options. You can upload a photo of your ID, answer security questions you set up earlier, or identify friends in photos. This process is entirely online and does not require a phone call.
For accounts that have been hacked and used to send spam or scam messages, report it through the same recovery form. Meta's security team will review the account and help you regain control. This usually takes a few hours to a few days.
Business and advertiser support
If you manage a Facebook Business Page or run ads through Facebook Ads Manager, you have access to a dedicated support channel. Log into your Business Manager account, click the question mark icon in the top right, and select "Get Help." You can browse articles, submit a detailed report, or in some cases request a callback from Meta's business support team.
Meta does occasionally offer phone support to large advertisers or businesses with significant spending, but this is not available to all users. If your account is flagged for a billing dispute or ad policy violation, the support team may contact you by phone, but you cannot initiate a call yourself.
For billing questions about Facebook Ads, go to your Ads Manager, click the menu, select "Billing," and look for "Contact Us." You can describe your issue and request a response by email or, in some cases, by phone callback.
What to do if you encounter a scam phone number
Scammers often advertise fake Facebook support numbers on Google, in ads, or in search results. These numbers connect to people posing as Meta employees who will ask for your password, payment information, or access to your account. Meta will never call you asking for your password or credit card details.
If you called a number claiming to be Facebook support and gave someone your login information, change your password when ready. Go to facebook.com, log in, click the down arrow in the top right, select "Settings & Privacy," then "Settings." Click "Password" and enter a new one that you have not used before.
If you gave someone your credit card or bank details, contact your bank or card issuer right away and report the fraud. They can monitor your account for unauthorized charges and issue a new card if needed.
Contacting Meta about privacy and data concerns
If you have questions about how Facebook uses your data, want to read your information, or need to report a privacy violation, Meta has a dedicated Data Access and Privacy team. Go to facebook.com/help and search for "read Your Information" or "Privacy." You can submit a formal request through the Help Center, and Meta will respond within the timeframe required by law in your country — usually 30 days.
For European users, Meta operates under the General Data Protection Regulation (GDPR) and has a Data Protection Officer you can contact. For US users, the Federal Trade Commission (FTC) also oversees Facebook's privacy practices, and you can file a complaint with them if you believe Meta has violated your privacy rights.
When you might need to contact Meta's legal department
If you are involved in a legal dispute with Meta — for example, you believe Facebook violated your intellectual property rights, or you are responding to a legal notice — you will need to contact Meta's legal department, not customer support. Meta publishes a legal contact form and mailing address on its website at facebook.com/legal.
This route is separate from customer support and is handled by Meta's legal team, not by the support staff who handle account problems. Response times are longer, and you may need to work with a lawyer. This is not a phone line, but a formal legal process.
Frequently Asked Questions
Is there a real Facebook customer service phone number?
No. Meta does not publish a public phone number for general customer support. Any number you find online claiming to be Facebook support is either a scam or a misdirected line. Always use the Help Center at facebook.com/help or the in-app reporting tool instead.
How long does it take to get a response from Facebook support?
Response times vary widely depending on the issue. Technical problems and hacking reports may get a response within hours or days. Policy violations and account reviews can take weeks. You will receive a response by email or through the app, not by phone.
Can I request a callback from Facebook support?
For most users, no. Business advertisers with large accounts may be offered callback options through Ads Manager, but regular users cannot request a phone call. All support goes through the Help Center, the app, or email.
What should I do if I think my account was hacked?
Go to facebook.com/login and click "Can't access your account?" Follow the identity verification steps, which may include confirming your email, phone number, or uploading an ID. If you no longer have access to your recovery email or phone, use the additional options Facebook provides, such as identifying friends in photos.
Who should I contact if Facebook disabled my account?
Use the "Request Review" option in the Help Center or the in-app reporting tool. Explain why you believe the decision was wrong and provide any relevant information. Meta's review team will examine your account and respond by email. This process is entirely online and does not involve a phone call.