Arlo's main customer support phone line is 1-844-244-6226
That number connects you to Arlo's general support team in the United States. The line is available Monday through Friday, 6 a.m. to 6 p.m. Pacific Time. Wait times vary depending on call volume, but you should expect to hold for anywhere from a few minutes to over an hour during peak hours — typically mid-morning and early evening.
Before you call, have your camera model number and serial number ready. You can find both on the device itself or in the Arlo app under device settings. If you're calling about a billing issue or account problem, also have your account email address and the last four digits of the payment method on file.
Key Takeaways
- Arlo's main support number is 1-844-244-6226, available weekdays 6 a.m. to 6 p.m. Pacific Time.
- Have your camera model, serial number, and account email ready before calling to speed up the process.
- If you cannot reach support by phone, Arlo's website offers live chat, email support, and a searchable knowledge base for common issues.
- Many camera problems — connection drops, app crashes, video not recording — can be resolved by restarting the device and your router before calling.
- Arlo does not have separate phone lines for different departments; the main number routes all calls through the same queue.
What to expect when you call
When you reach the line, an automated system will ask you to select your issue category — camera problems, account access, billing, or general questions. This routing helps direct your call, though you may still wait in a queue after selecting. The system may also offer to transfer you to a chatbot that can handle password resets and basic troubleshooting before connecting you to a human agent.
If you reach an agent, they will ask you to describe the problem and may walk you through basic steps like restarting your camera, checking your WiFi connection, or reinstalling the Arlo app. If the issue requires a replacement device or refund, the agent will verify your warranty status and purchase date before processing anything.
When phone support is not your fastest option
If you are calling during evening or weekend hours, the phone line will not be available. In those cases, Arlo's website offers live chat during limited hours (typically 8 a.m. to 5 p.m. Pacific, Monday through Friday) and email support that usually responds within 24 hours. The live chat option is often faster than phone support during business hours because there is no queue.
Arlo also maintains a searchable knowledge base on its support website with articles about setup, troubleshooting, app features, and account management. Many common issues — cameras not connecting to WiFi, video not saving to the cloud, notifications not arriving — have step-by-step solutions you can try before contacting support at all.
Problems that require phone support versus those that do not
You should call if your camera is not connecting to WiFi after you have restarted both the device and your router, if you cannot access your account, if you need to discuss a refund or warranty claim, or if you are being charged for a subscription you did not authorize. These issues usually require an agent to look up your account or process a transaction.
You can often solve these problems without calling: app crashes (reinstall the app), video playback is slow (check your internet speed), you forgot your password (use the "Forgot Password" link on the login screen), or you want to know if a feature exists (search the knowledge base). Calling about these issues means a longer wait for an answer you could get in minutes on your own.
International support and other contact methods
The 1-844-244-6226 number is for the United States only. If you are outside the US, Arlo's website lists regional support numbers and contact methods for Canada, the United Kingdom, Australia, and other countries. Those numbers and hours vary by region.
You can also reach Arlo through its social media accounts on Twitter and Facebook, though response times are typically slower than phone or live chat. Email support is available through the "Contact Us" page on Arlo's website and usually responds within one business day.
How to reduce your wait time
Call early in the week (Tuesday or Wednesday rather than Monday or Friday) and early in the morning (before 10 a.m. Pacific) when call volume is lower. Have all your information ready before you dial so you do not have to search for it while on hold. If the automated system offers a callback option instead of holding in the queue, take it — you will not lose your place, and you can hang up and use your phone for other things.
If you are calling about a technical issue, restart your camera and router before dialing. Many agents will ask you to do this anyway, and having already done it means you can move past that step and get to the actual problem faster.
Frequently Asked Questions
Does Arlo have a phone number for billing questions only?
No. The main number 1-844-244-6226 handles all types of calls — technical support, billing, account access, and general questions. The automated system will ask you to select your issue type, but you will reach the same support team regardless.
What if I call outside business hours?
The phone line is not available outside Monday to Friday, 6 a.m. to 6 p.m. Pacific Time. You can use live chat (if available during your time zone), email support, or search the knowledge base. Email typically gets a response within 24 hours.
Can I schedule a callback instead of waiting on hold?
Yes, the automated system often offers this option. If you select it, you will receive a call back at your number when an agent is available. You do not need to stay on the line, and your place in the queue is held.
What information do I need before calling?
Have your camera model number, serial number, account email address, and the last four digits of your payment method ready. If you are calling about a specific issue, also note when it started and what you have already tried to fix it.
Is there a way to avoid calling at all?
Many issues can be solved through the Arlo app, the knowledge base, or live chat. Try restarting your device, checking your WiFi, and searching for your specific problem online first. If those do not work, live chat is often faster than phone support during business hours.