The fastest way to contact Arlo

Arlo's customer service team can be reached through their website at arlo.com/support, by phone at 1-844-244-2756, or through the Arlo app on your phone or tablet. Phone support is available Monday through Friday, 6 a.m. to 6 p.m. Pacific Time. The website support portal works 24/7 and lets you submit questions, check on existing requests, and browse answers to common problems without waiting for a person.

The method you choose depends on how quickly you need help and what kind of problem you're facing. A camera that won't connect to your network might be solved in minutes through the troubleshooting articles on their site. A billing question or a request to return a device usually requires talking to someone, which means either waiting on hold during business hours or submitting a ticket and waiting for a response the next business day.

Key Takeaways

  • Arlo's phone line is 1-844-244-2756, open Monday through Friday, 6 a.m. to 6 p.m. Pacific Time.
  • The support website at arlo.com/support has searchable articles, live chat during business hours, and a ticket system that works around the clock.
  • The Arlo mobile app includes a support section where you can message the team directly without leaving the app.
  • Most connection and setup problems can be solved through the troubleshooting guides before you contact anyone.

Using the Arlo support website

Go to arlo.com/support and you'll see a search box at the top. Type in what's wrong — "camera offline," "password reset," "subscription cancel" — and the site will show you articles that match. Many problems have step-by-step guides with screenshots that walk you through the fix without needing to talk to anyone. This is the fastest route if your issue is a common one.

If you don't find an answer in the articles, scroll down on the support page and look for "Contact Us" or a chat button. During business hours (Monday through Friday, 6 a.m. to 6 p.m. Pacific), you can start a live chat with someone who can answer questions in real time. If it's after hours or the chat queue is full, you can submit a support ticket with your name, email, device model, and a description of the problem. Arlo will respond to your ticket within one business day, usually faster.

Calling Arlo by phone

The phone number is 1-844-244-2756. Have your device model number and serial number ready before you call — you can find these in the Arlo app under Settings, or on the back of the camera itself. The serial number speeds up the process because it lets the support person pull up your account and device history right away.

Wait times vary depending on the day and time you call. Early morning or late afternoon tends to be less busy than midday. If you reach an automated menu, listen for the option that matches your problem — "camera not connecting," "billing," "returns" — because it routes you to the right team faster than selecting a general option.

Getting help through the Arlo app

Open the Arlo app on your phone or tablet and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Help" or "Support" — the exact wording depends on which version of the app you have. You'll see a list of common topics and a way to message the support team directly. This method is useful if you're trying to troubleshoot a camera that's right in front of you, because you can take screenshots or photos of error messages and send them along with your question.

Messages sent through the app go to the same support team as the website and phone line, so response times are the same: when ready if it's during business hours and live chat is available, or within one business day if you submit a ticket after hours.

What information to have ready

Before you contact Arlo, gather these details: your account email address, the model number of your camera or device, the serial number (found on the device or in the app), what you've already tried to fix the problem, and when the problem started. If you're calling about a subscription or billing, have your order number or the email address associated with your account.

If you've already tried troubleshooting steps from the Arlo website or app, tell the support person what you did and what happened. This saves time because they won't ask you to repeat steps you've already taken. If you took screenshots of error messages, have those ready to describe or send.

Contacting Arlo about returns or refunds

Arlo's return and refund policy depends on where you bought the device. If you bought it directly from arlo.com, contact Arlo support and they'll handle the return. If you bought it from Amazon, Best Buy, or another retailer, you'll need to contact that retailer first, because they manage returns for items sold through their site. Arlo can tell you the return window and what condition the device needs to be in, but the retailer processes the actual return.

Keep your original receipt or order confirmation email. If you're returning a device, Arlo will give you a return shipping label so you don't pay for shipping. The process usually takes two to four weeks from the time you ship the device back until the refund appears in your account.

When you're having trouble connecting to support

If the Arlo website is down or you can't reach the phone line, check Arlo's social media accounts on Twitter or Facebook — they sometimes post updates about service outages there. You can also try emailing support through the contact form on their website, though email responses take longer than phone or chat.

If you're having trouble with your camera itself and can't reach support, try restarting the camera by unplugging it for 30 seconds and plugging it back in. Restart your Wi-Fi router the same way. These steps fix most connection problems and might get your camera working again while you wait for support to respond.

Frequently Asked Questions

Does Arlo have 24/7 phone support?

No. Phone support is Monday through Friday, 6 a.m. to 6 p.m. Pacific Time. The website support portal and app work around the clock, and you can submit a ticket any time — you'll get a response the next business day if you contact them after hours.

What if I'm calling from outside the United States?

The 1-844-244-2756 number is for US customers. If you're outside the US, go to arlo.com/support and look for your country or region — Arlo lists different contact information for different countries. You can also submit a support ticket through the website from anywhere.

How long does it take to get a response from a support ticket?

Arlo aims to respond within one business day. During busy periods, it may take up to two business days. Live chat during business hours is faster if your question is urgent.

Can I cancel my Arlo subscription through customer service?

Yes. You can cancel through the app or website under account settings, or you can contact support and they'll cancel it for you. Canceling through the app is faster and takes effect when ready.

What should I do if my camera is still under warranty?

Tell the support person when you contact them that your device is under warranty. Arlo's standard warranty is one year from the purchase date. If your camera is defective, they may send you a replacement at no cost instead of asking you to pay for a repair.