How to delete your Ticketmaster account
Ticketmaster does not offer a self-service delete button in your account settings. To remove your account, you must contact Ticketmaster's customer service directly and request account deletion. They will ask you to verify your identity before processing the request, which typically takes a few business days.
The fastest way is to call Ticketmaster at 1-800-653-8000 and tell them you want your account permanently deleted. Have your email address and the phone number associated with your account ready. If you prefer not to call, you can also submit a deletion request through their website's contact form, though phone requests usually move faster.
Key Takeaways
- Ticketmaster requires you to contact customer service by phone or web form to delete your account — there is no delete option in your account settings.
- You will need to verify your identity by providing your email address and phone number before deletion is processed.
- Deletion typically takes a few business days after your request is confirmed.
- Before requesting deletion, read or save any confirmation emails for tickets you own, since you will lose access to your account history.
- If you have upcoming events or pending refunds, resolve those before requesting deletion, as you will not be able to access your account afterward.
What happens to your tickets and purchase history
Once your account is deleted, you lose access to your ticket history and any digital tickets stored in your account. If you have upcoming events, Ticketmaster will still honor your tickets — the deletion only removes your online account, not the tickets themselves. However, you will need the confirmation email or order number to access your tickets at the venue.
Before you request deletion, take screenshots or save PDF copies of any confirmation emails that contain your ticket barcodes or order numbers. Print them if you plan to use them at the gate. If you have a refund pending or a dispute with an order, resolve it first, because you will not be able to contact Ticketmaster about that order once your account is gone.
Contacting Ticketmaster by phone
Call 1-800-653-8000 during business hours (usually 9 a.m. to 9 p.m. Eastern, seven days a week). Tell the representative you want to permanently delete your account. They will ask for the email address and phone number on file to confirm your identity.
The call typically takes five to ten minutes. The representative will explain what deletion means and confirm that you understand you will lose access to your account. After you confirm, they will process the request and give you a reference number. Write down this number in case you need to follow up.
Requesting deletion through the website
Go to Ticketmaster.com and scroll to the bottom of the page. Click "Contact Us" and select "Account and Login Issues" from the dropdown menu. Choose "Delete My Account" if it appears as an option, or select "Other" and describe your request in the message box.
In your message, write: "I request permanent deletion of my Ticketmaster account. My email is [your email] and my phone number is [your phone]." Include any order numbers or account details that might help them locate your account faster. Submit the form and watch your email for a response, which usually arrives within one to two business days.
What to do before deleting your account
Check your account for any active orders, pending refunds, or upcoming events. If you have a refund in progress, wait for it to complete before requesting deletion. If you have tickets for an event that has not yet happened, save the confirmation email with the barcode or order number.
Review your payment methods on file and remove any credit cards you no longer want linked to Ticketmaster. While deletion removes your account, it is good practice to clean up payment information first. If you have a Ticketmaster account linked to a social media account (Facebook, Apple ID, or Google), you do not need to unlink it — deletion will handle that automatically.
If you want to keep your account but limit activity
If you are concerned about privacy or unwanted emails rather than wanting to delete everything, consider changing your password and adjusting your notification settings instead. Log in to your account, go to "Account Settings," and turn off marketing emails and push notifications. You can also change your password to something you do not use elsewhere.
This approach lets you keep your ticket history and access to past orders without fully deleting your account. If you change your mind later, you can always log back in. Full deletion is permanent and cannot be undone, so this middle ground is worth considering if you are uncertain.
Frequently Asked Questions
Can I delete my Ticketmaster account if I have tickets for an upcoming event?
Yes, you can delete your account even with upcoming tickets. Ticketmaster will still honor your tickets at the venue. Before deletion, save your confirmation email with the barcode or order number, because you will need it to enter the event. Once your account is deleted, you cannot retrieve this information from Ticketmaster.
How long does it take for my account to be fully deleted?
Deletion typically takes a few business days after you submit your request. You will receive a confirmation email when the process is complete. During this time, you may still see your account briefly if you try to log in, but it will be inaccessible within a few days.
What if I forgot the email address or phone number on my account?
Call Ticketmaster at 1-800-653-8000 and explain that you want to delete your account but do not remember the email or phone on file. They can look up your account using your name and a past order number or credit card. Have this information ready when you call.
Can I reactivate my account after deletion?
No, deletion is permanent. You cannot reactivate a deleted account. If you want to use Ticketmaster again in the future, you will need to create a new account with a new email address. Your old ticket history and purchase records will not be recoverable.
Do I need to cancel my Ticketmaster Plus membership before deleting my account?
If you have an active Ticketmaster Plus subscription, cancel it first through your account settings or by calling customer service. This ensures you are not charged again after deletion. Once your account is deleted, you will not be able to cancel the subscription yourself.