How to cancel eHarmony

You can cancel eHarmony through your account settings on the website or app, and the process takes about five minutes. Go to your profile, select "Settings," then "Subscription," and choose "Cancel Subscription." eHarmony will ask why you're leaving and may offer a discount to stay — you can skip this and proceed. The cancellation takes effect when ready, though you'll keep access to your account through the end of your current billing cycle.

If you subscribed through Apple's App Store or Google Play, you'll need to cancel through that platform instead, not through eHarmony itself. On iPhone, go to Settings > [Your Name] > Subscriptions > eHarmony and tap "Cancel Subscription." On Android, open Google Play, go to "Manage subscriptions," find eHarmony, and tap "Cancel subscription." This matters because eHarmony won't see the cancellation request otherwise, and you could be charged again.

If you've already been charged after trying to cancel, contact eHarmony's support team through the app or website. They can process refunds for charges within a certain window, though the exact timeframe depends on your subscription plan and payment method. Keep your confirmation email from the cancellation — it helps when disputing charges with your bank or card company if needed.

Key Takeaways

  • Cancel through eHarmony's website or app by going to Settings > Subscription > Cancel Subscription, not through a separate customer service form.
  • If you subscribed through Apple or Google, you must cancel through that app store's subscription settings, or eHarmony won't receive the cancellation.
  • Your account access continues through the end of your current billing period even after you cancel, so you don't lose access mid-month.
  • If you're charged after cancelling, eHarmony's support team can issue refunds within a limited window, so contact them with your confirmation email.

What happens to your data after you cancel

When you cancel your subscription, your profile goes offline when ready and other users can't see it or message you. However, your account and all the information in it — your photos, messages, preferences, and match history — stays in eHarmony's system. You can reactivate the account later by logging back in and restarting your subscription.

If you want to delete your account entirely rather than just cancel the subscription, you need to make a separate request. In your account settings, look for "Delete Account" or "Close Account Permanently." This removes your profile from the site and marks your data for deletion, though eHarmony may keep some information for legal or fraud-prevention reasons. Once you delete the account, you can't reactivate it — you'd have to create a new one from scratch.

Cancelling before your free trial ends

eHarmony often offers a free trial period — usually three days or a week — before charging your card. If you want to cancel before that trial ends, do it through the same Settings > Subscription menu. The cancellation takes effect right away, and you won't be charged when the trial period expires.

The tricky part is that eHarmony requires a valid payment method to start the trial, even though you're not charged yet. If you cancel during the trial and later want to rejoin, you'll need to add a payment method again. Some users find it easier to delete their card information from their eHarmony account before the trial ends, which also prevents the charge — but cancelling through Settings is the clearer route.

Refunds and billing disputes

eHarmony's refund policy depends on your subscription length. Monthly subscriptions typically have a shorter refund window than longer plans. If you were charged and want your money back, contact eHarmony support with your order number and the date you cancelled. They can issue a refund if you're within the may be able to access window.

If eHarmony won't refund you or you can't reach them, you can dispute the charge with your bank or credit card company. Tell them you cancelled the subscription and were charged anyway. Your bank can reverse the charge and investigate, though this process usually takes 7 to 10 business days. Keep your cancellation confirmation email and any support messages — they help prove you cancelled.

Stopping charges from a third-party subscription service

Some people sign up for eHarmony through a third-party site like Groupon or a dating bundle service rather than directly. If that's you, cancelling through eHarmony's settings won't stop the charges — you need to cancel through the third-party service instead. Log into Groupon or the bundle service, find your eHarmony subscription, and cancel there.

This is a common source of confusion because the charge still shows up on your bank statement under the third party's name, not eHarmony's. If you're unsure where you signed up, check your confirmation email from when you first subscribed. It will show whether the charge comes from eHarmony directly, Apple, Google, or another company.

Reactivating your account later

If you cancel but keep your account active (rather than deleting it), you can log back in anytime and restart your subscription. Your profile, photos, and match history will be there waiting. You'll pay the current subscription rate, which may be different from what you paid before — eHarmony often offers new-user discounts that don't explore to returning members.

If you deleted your account entirely, you can't reactivate it. You'd have to create a brand new account with a new email address or phone number. Your old profile and match history are gone. Some people do this intentionally to start fresh, but it's worth knowing the difference between cancelling (reversible) and deleting (permanent).

Frequently Asked Questions

Will eHarmony charge me again if I cancel mid-month?

No. Once you cancel, you won't be charged again. You keep access through the end of your current billing period, but no new charge will post after that. If you see a charge after cancelling, contact eHarmony support when ready with your cancellation confirmation.

Can I get a refund if I cancel right after signing up?

It depends on your plan and how long you've had the subscription. Monthly plans usually have a shorter refund window than three-month or annual plans. Contact eHarmony support with your order number and cancellation date — they'll tell you whether you're may be able to access and process a refund if you are.

What's the difference between cancelling and deleting my account?

Cancelling stops your subscription but keeps your account and data in eHarmony's system. You can log back in and restart anytime. Deleting removes your profile from the site and marks your data for deletion — it's permanent, and you'd have to create a new account to rejoin.

I subscribed through my phone — do I cancel there or on the website?

If you subscribed through Apple's App Store or Google Play, cancel through that app store's subscription settings, not through eHarmony itself. If you subscribed directly through eHarmony's website or app, you can cancel either place. Check your confirmation email to see which method you used.

eHarmony keeps charging me even though I cancelled. What do I do?

First, confirm you cancelled through the right place — if you subscribed through Apple or Google, you must cancel there. If you did cancel correctly, contact eHarmony support with your cancellation confirmation and ask for a refund. If they don't respond or refuse, dispute the charge with your bank or credit card company.