How to delete your OfferUp account

You delete an OfferUp account through the app or website by going to your profile settings, finding the account deletion option, and confirming the request. OfferUp will send you a confirmation email — you must click the link in that email within a set time to complete the deletion. The process takes a few minutes to set up, but the actual removal of your data from OfferUp's servers can take up to 30 days.

Before you delete, read any photos, messages, or listing information you want to keep. Once deletion is complete, you cannot recover your account, your messages, or your transaction history. If you have active listings or pending sales, OfferUp recommends canceling or completing those first to avoid confusion with buyers or sellers.

Key Takeaways

  • Account deletion starts in your profile settings and requires you to confirm via an email link that OfferUp sends you.
  • Your data is not when ready erased — OfferUp keeps records for up to 30 days while processing the deletion request.
  • You lose access to all your messages, listings, and transaction history the moment you confirm deletion, so save anything you need first.
  • OfferUp may retain some information for legal or fraud-prevention reasons even after your account is deleted.

Step-by-step deletion on the OfferUp app

Open the OfferUp app and tap the profile icon at the bottom right of your screen. Tap the three horizontal lines (menu icon) in the top left corner of your profile page. Scroll down and look for "Settings" or "Account Settings" — the exact wording depends on your app version. Tap it.

In Settings, scroll to find "Delete Account" or "Close Account." Tap that option. OfferUp will show you a warning that explains what you are about to lose — your listings, messages, and saved items. Read it, then tap the button to confirm you want to proceed. OfferUp will send a confirmation email to the address linked to your account.

Check your email inbox and spam folder for a message from OfferUp with the subject line about account deletion. Click the link in that email. This step is required — your account will not actually delete without it. After you click the link, your deletion request is submitted and OfferUp begins the process.

Step-by-step deletion on the OfferUp website

Go to OfferUp.com and log in to your account. Click your profile icon or username in the top right corner and select "Account Settings" from the dropdown menu. On the Account Settings page, scroll down until you see "Delete Account" or a similar option. Click it.

OfferUp will ask you to confirm your password and show you what will be deleted. Review the warning, then click the button to confirm deletion. You will receive a confirmation email at the address on file. Open that email, click the link inside, and your deletion request will be processed.

What happens to your data after deletion

OfferUp does not erase your information when ready. The company keeps your data for up to 30 days while it processes the deletion across its systems. During this time, your account is no longer visible to other users, but OfferUp still has access to your messages, listings, photos, and payment information internally.

After 30 days, OfferUp removes most of your personal data from active systems. However, the company may keep some information — such as transaction records, dispute history, or fraud-prevention data — for longer periods to comply with legal requirements or to protect other users. OfferUp's privacy policy states that it retains data "as long as necessary" for these purposes, which can mean years in some cases.

If you have reported another user or been reported yourself, OfferUp may keep records of that dispute even after your account is gone. The same applies if you were involved in a chargeback, refund dispute, or other transaction problem.

Reasons you might not be able to delete your account

OfferUp will not let you delete your account if you have an active dispute, pending transaction, or unresolved payment issue. If a buyer or seller has filed a complaint against you, you must wait for OfferUp to close that case first. If you have a balance owed to OfferUp — for example, from a failed payment or a fee — you may need to settle it before deletion is allowed.

If you are locked out of your account due to suspicious activity, you will need to regain access first. Contact OfferUp's support team through the app or website to explain your situation. They can tell you what is blocking deletion and what you need to do to move forward.

Alternatives to full deletion

If you do not want to lose your account history but want to stop using OfferUp, you can deactivate your account instead of deleting it. Deactivation hides your profile and listings from other users but keeps your account and data intact. You can reactivate a deactivated account at any time by logging back in.

To deactivate, go to Account Settings and look for "Deactivate Account" or "Pause Account" — this option is separate from deletion. Deactivation is useful if you think you might return to OfferUp later or want to keep your transaction history for your own records.

Protecting your information before you delete

Before you confirm deletion, take screenshots or read copies of any listings, photos, or messages you want to keep. OfferUp does not offer an automatic read tool for your data, so you will need to do this manually. If you have sold items through OfferUp, save any shipping confirmations or buyer feedback that matters to you.

If you are deleting because of a security concern — such as a compromised password or unauthorized access — change your password on any other accounts that use the same email address or password. Check your email account's login history to see if anyone else has accessed it recently. Consider enabling two-factor authentication on your email and any other accounts you use regularly.

Frequently Asked Questions

Can I recover my OfferUp account after I delete it?

No. Once the 30-day deletion window closes, your account cannot be recovered. OfferUp does not restore deleted accounts, even if you contact support. If you think you might want to use OfferUp again, deactivate instead of delete.

Will deleting my OfferUp account remove my reviews and ratings?

Your reviews and ratings may remain visible to other users even after your account is deleted, because they are part of the transaction history. OfferUp may keep this information to help other buyers and sellers make informed decisions. You cannot remove individual reviews after deletion.

Does OfferUp delete my photos when I delete my account?

OfferUp removes photos from your listings and profile, but the company may keep copies in its backup systems for the 30-day deletion period and potentially longer for legal or security reasons. Photos you uploaded are not permanently erased from OfferUp's servers when ready.

What if I forgot my password and can't log in to delete my account?

Use the "Forgot Password" link on the OfferUp login page to reset your password. If you no longer have access to the email address on file, contact OfferUp support through the app or website and explain the situation. They can help you regain access so you can delete your account.

Does deleting my OfferUp account affect my credit or payment history?

Deleting your OfferUp account does not affect your credit score or payment history with banks or credit agencies. However, if you owe OfferUp money or have unpaid fees, those may be reported to a collection agency before or after deletion, depending on the amount and how long it has been unpaid.